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Call Centre Associate Jobs (NOW HIRING)

Same Day Water Heaters

Call Center Associate

Houston, TX · On-site

$16 - $17/hr

Call Center Associate - Join the Same Day Water Heaters Family! Are you looking for more than just a job? At Same Day Water Heaters , you're not just another voice on the phone -- you're part of a ...

Johnstone Supply

Call Center Associate

Chicago, IL · On-site

Call Center Associate Johnstone Supply - Heartland Group is now hiring a Call Center Associate for our South Region. This individual will answer incoming calls from customers to take orders, answer ...

Johnstone Supply

Call Center Associate

Bloomington, MN · On-site

Call Center Associate Johnstone Supply - Heartland Group is now hiring a Call Center Associate for our South Region. This individual will answer incoming calls from customers to take orders, answer ...

Johnstone Supply

Call Center Associate

Bloomington, MN · On-site

Call Center Associate Johnstone Supply - Heartland Group is now hiring a Call Center Associate for our North Region. This individual will answer incoming calls from customers to take orders, answer ...

Johnstone Supply

Call Center Associate

Bloomington, MN · On-site

Call Center Associate Johnstone Supply - Heartland Group is now hiring a Call Center Associate for our North Region. This individual will answer incoming calls from customers to take orders, answer ...

Waikiki Health

Call Center Associate

Honolulu, HI · On-site

$20/hr

Company Shirt The Call Center Associate (CCA) is part of the administrative call center team and answers all in-coming agency phone calls from patients, insurance providers, referral agencies ...

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Call Centre Associate information

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How much do call centre associate jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for call centre associate in the United States is $16.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $18.51 per hour, depending on experience, location, and employer.

What is the difference between Call Centre Associate vs Customer Service Representative?

AspectCall Centre AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; sometimes additional trainingHigh school diploma or equivalent; customer service training often provided
Work EnvironmentCall centers, inbound/outbound calls, fast-pacedOffice settings, inbound calls, varied industries
Employer & Industry UsageTelecommunications, retail, financeRetail, healthcare, banking, tech
Common Search & Comparison IntentYesYes

Both roles involve assisting customers, but Call Centre Associates typically work in call centers handling high call volumes, while Customer Service Representatives may work in various settings providing broader support. The roles overlap in skills and industry usage, making them common points of comparison for job seekers.

How do you get a call centre associate job with no experience?

To get a call centre associate job with no experience, focus on developing strong communication and customer service skills, which are highly valued in the role. Entry-level positions often require a high school diploma or equivalent and may provide on-the-job training, so demonstrating a positive attitude and willingness to learn can improve your chances of being hired.

What does a call centre associate do?

A call centre associate handles inbound or outbound customer calls to provide information, resolve issues, and support sales or service inquiries. They use communication skills and may utilize customer relationship management (CRM) software to document interactions, often working in a fast-paced environment with a focus on customer satisfaction.

What cities are hiring for Call Centre Associate jobs?

Cities with the most Call Centre Associate job openings:

What are the most commonly searched types of Call Centre jobs?

The most popular types of Call Centre jobs are:

What states have the most Call Centre Associate jobs?

States with the most job openings for Call Centre Associate jobs include:

What are popular job titles related to Call Centre Associate jobs?

For Call Centre Associate jobs, the most frequently searched job titles are:

Call Center Associate

New Bedford, MA • On-site

GREATER NEW BEDFORD COMMUNITY HEALTH CENTER
Health Care and Social Assistance • 201 - 500 employees
Learn more about GREATER NEW BEDFORD COMMUNITY HEALTH CENTERexternal

$20 - $24.20/hr

Full-time

Re-posted 10 days ago

Job description

POSITION SUMMARY:

32 hours per week, Monday - Thursday 8:30AM - 5PM

Call center associates (CCA) are vital to the care provided to patients of the Health Center. Greeting callers in a welcoming tone, listening to the caller and understanding the reasons for their call is the first critical part of a CCAs role. After identifying the reason for the call and the caller/patients identity, our CCAs will help patients who need appointments scheduled, rescheduled or cancelled; need information about the Health Center or a provider; answer general questions that can be found in the patients record. When a CCA cannot answer a question or help the caller, he/she will transfer the call to another associate within the organization who can provide assistance. CCAs will follow all HIPAA policies and procedures as well as clinical protocols to ensure patient safety as well as secure protected health information.

ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions:

  1. Greets all callers to the Health Center promptly and in a welcoming manner.
  2. Listens to the callers needs and identifies the reason for his/her call.
  3. Assists patients with scheduling, rescheduling and cancelling Adult Medicine appointments.
  4. In accordance with clinical and HIPAA policies and procedures, answers caller questions when appropriate. Routes all other calls to the appropriate group or employee who can assist the caller.
  5. Takes messages for staff as needed and ensures staff receive urgent messages within five minutes.
  6. Calls answering service each morning to open switchboard and check for messages that need to be forwarded to internal departments.
  7. Ensures that switchboard is turned over every evening to the answering service. Verifies the transfer was done accurately by calling the main number to see if the service picks up.
  8. Uses overhead paging appropriately when unable to reach staff at their extension(s).

REQUIRED KNOWLEDGE & SKILLS:

  • Bilingual in English and Portuguese or Spanish is required.
  • Must possess strong customer service skills.
  • Prior experience as a medical secretary or medical assistant is a plus.

REQUIRED EDUCATION & OTHER CREDENTIALS:

  1. Education: High School diploma or equivalent is required.
  2. Experience: A minimum of two years call center or customer service experience is required
  3. Certification/Licensure: None required.
  4. Software/Hardware: Knowledge of electronic health record software is preferred.
  1. High School diploma or equivalent. Minimum one year of technical training in relevant field.
  2. Ability to recognize those patients who are in distress and take appropriate action.
  3. 2-4 years experience as a receptionist working in a relevant field.
  4. Strong verbal, organizational and interpersonal skills.
  5. Preferrable Bi/Trilingual in Spanish and Portuguese. 

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