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Call Centre Associate Jobs in London, ON (NOW HIRING)

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Call Centre Associate information

What is the difference between Call Centre Associate vs Customer Service Representative?

AspectCall Centre AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; sometimes additional trainingHigh school diploma or equivalent; customer service training often provided
Work EnvironmentCall centers, inbound/outbound calls, fast-pacedOffice settings, inbound calls, varied industries
Employer & Industry UsageTelecommunications, retail, financeRetail, healthcare, banking, tech
Common Search & Comparison IntentYesYes

Both roles involve assisting customers, but Call Centre Associates typically work in call centers handling high call volumes, while Customer Service Representatives may work in various settings providing broader support. The roles overlap in skills and industry usage, making them common points of comparison for job seekers.

How do you get a call centre associate job with no experience?

To get a call centre associate job with no experience, focus on developing strong communication and customer service skills, which are highly valued in the role. Entry-level positions often require a high school diploma or equivalent and may provide on-the-job training, so demonstrating a positive attitude and willingness to learn can improve your chances of being hired.

What does a call centre associate do?

A call centre associate handles inbound or outbound customer calls to provide information, resolve issues, and support sales or service inquiries. They use communication skills and may utilize customer relationship management (CRM) software to document interactions, often working in a fast-paced environment with a focus on customer satisfaction.

Hybrid Call Center Agent

London, ON • On-site

Alliance iCommunications
See more jobs at Alliance iCommunicationsexternal

$17.60/hr

Full-time

Re-posted 26 days ago

Job description

Join a Team That's Passionate About Making Lives Better!


At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!


As a Call Center Agent, you'll handle inbound and outbound calls, assist customers with inquiries, and provide tailored solutions. This role is perfect for someone who enjoys connecting with people, thrives in a team environment, and is committed to delivering exceptional service.
Compensation: $17.60 per hour (approx. $36,000 per year)

What You'll Do:

  • Serve as the primary point of contact for customer inquiries, requests, and concerns via phone, email, and chat.

  • Listen attentively to customer needs and provide accurate and timely information, solutions, and assistance.

  • Resolve customer complaints and escalate complex issues to the appropriate department or supervisor as needed.

  • Maintain a positive and professional demeanor in all customer interactions, striving to exceed customer expectations.

  • Update customer accounts and records with relevant information and notes.

  • Collaborate with other team members and departments to ensure seamless customer experiences.

This job posting is for an existing vacancy.

Why Join Us?

  • Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.

  • Comprehensive Training: We offer extensive paid training to ensure you're equipped for success.

  • Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.

  • Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.

  • Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.

  • State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.

  • Rewarding Work: Help businesses grow while making a real difference in people's lives!

Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

Twitter & Instagram: bgocareers

Facebook: Bill Gosling Outsourcing

LinkedIn: Bill Gosling Outsourcing

Website - https://www.billgosling.com/careers

By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing's Privacy Policy here- https://www.billgosling.com/privacy-policy and consent to the collection, use, and storage of personal information in accordance with the policy.

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here.If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know.

Bill Gosling Outsourcing - Where your career thrives!

AI Use Notice: Bill Gosling Outsourcing utilizes Artificial Intelligence (AI) technologies as part of our hiring and candidate evaluation process. These tools assist our team in reviewing applications and identifying qualifications relevant to the role.

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