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Call Center Jobs in Springfield, VA (NOW HIRING)

Neighborhood Health

Call Center Representative

Alexandria, VA · On-site

$17 - $21.25/hr

Under the supervision of the Patient Access Manager in conjunction with the Call Center Lead, receive calls from patients and help them with their appointment needs. Promoting ANHSI services by ...

AFCO LLC

Call Center Operator - All Shifts

Bethesda, MD · On-site

$23/hr

The call center is open 24 x 7, 365 days a year and is staffed with a dedicated group of individuals providing voice and data communications, TTY related services, bi-lingual services and acts as a ...

Alphabe Insight Inc

Call Center Agent

Washington, DC · On-site

$33K - $37K/yr

Beloform Craft is seeking a friendly, confident, and motivated Call Center Agent to join our team in Washington, DC. In this role, you will be an important point of contact for our customers ...

ClearanceJobs

Call Center Operator Jobs

Chantilly, VA · On-site

$80K - $104K/yr

Provide professional, courteous, resourceful support to all incoming calls Must be proficient in relevant computer applications, customer service principles and practices, call center telephony and ...

BeloForm Craft

Call Center Agent

Washington, DC

Beloform Craft is seeking a friendly, confident, and motivated Call Center Agent to join our team in Washington, DC. In this role, you will be an important point of contact for our customers ...

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All JobsCall Center JobsCall Center Jobs in Springfield, VA

Call Center information

See Springfield, VA salary details

$11

$18

$26

How much do call center jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for call center in Springfield, VA is $18.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.10 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Springfield, VA?

The most popular types of Call Center jobs in Springfield, VA are:

What are popular job titles related to Call Center jobs in Springfield, VA?

For Call Center jobs in Springfield, VA, the most frequently searched job titles are:

What job categories do people searching Call Center jobs in Springfield, VA look for?

The top searched job categories for Call Center jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Call Center jobs?

Cities near Springfield, VA with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Springfield, VA as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,916 per year, or $18.7 per hour.

Lead Call Center Representative

Advantia Health

Chevy Chase, MD • On-site

$17 - $21.25/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Lead Call Center Representative

Reiter, Hill & Johnson is seeking a full-time Lead Call Center Representative for our Chevy Chase, Maryland office. This role will be responsible for greeting, registering and scheduling patients while working closely with practice providers and staff to ensure an exceptional patient experience. The hours for this role would be a Monday-Friday position with the hours of 7:45 a.m.- 4:30 p.m.

Job Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

  • Works directly under the Call Center Supervisor's supervision.
  • Oversees and monitors the call center operations when the Supervisor is unavailable.
  • Provides answers and guidance to staff with appointment schedule changes/conflicts.
  • Serves as a liaison for any/all patient situations, including upset and dissatisfied patients.
  • Oversees new hire training.
  • Assists with reports and other projects.
Qualifications
  • High school diploma or GED required; Associate's degree preferred.
  • Minimum two (2) years of experience in a customer support role held in a medical/clinical office setting.
  • Experience with EMR, computerized scheduling and registration systems including Athena, Greenway and Phreesia.
  • Strong phone and verbal communication skills along with active listening.
  • Customer focus and adaptability to different personality types.
  • Ability to multitask, set priorities, and manage time effectively.
  • Able to occasionally travel during the work week.

Reiter, Hill & Johnson is a comprehensive obstetrics and gynecology practice with fourteen physicians, four nurse practitioners, a team of excellent sonographers, a large support staff, and the most-up-to-date equipment. For over forty years we have helped women in the Washington, DC metropolitan area deliver healthy babies and live healthier lives. Reiter, Hill & Johnson provides medical and surgical care focused on women's reproductive systems including preventative well woman care, pregnancy and prenatal care, childbirth, screening and treatment of disease, family planning, and menopause.

To provide the highest quality patient care available, Reiter, Hill & Johnson is partnered with Advantia Health. Advantia is transforming healthcare for all women – setting a higher standard of care and convenience while reducing unnecessary costs. Compassion and value inspire everything we do. We take time to listen, answer questions completely, and offer helpful technology between visits so that our patients are empowered and at ease. Alongside coordinated care, Advantia is pioneering care models that align incentives with the best interests of women and their families.

Advantia Health is an Equal Opportunity Employer that is committed to global diversity: It is a place where good people want to work, and customers want to continue to engage in EOE M/F/D/V.

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