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Call Center Jobs in Springfield, MO (NOW HIRING)

Walmart

Digital Academy Trainer

Springfield, MO · On-site

$18 - $31/hr

Hourly Wage: $18 - $31 per/hour *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance ...

Walmart

Food/Consumables Team Trainer

Springfield, MO · On-site

$18 - $31/hr

Hourly Wage: $18 - $31 per/hour *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance ...

Pitch Health Solutions LLC

Transfer Agent

Springfield, MO · On-site +1

$25/hr

Prior call center or transfer agent experience is strongly preferred. * Professional, reliable, and coachable. * Tech-ready: * PC or laptop with i5 processor (or higher), Windows 10+ * Upload Sped of ...

Pitch Health Solutions

Transfer Agent

Springfield, MO · Remote

Prior call center or transfer agent experience is strongly preferred. * Professional, reliable, and coachable. * Tech-ready: * PC or laptop with i5 processor (or higher), Windows 10+ * Upload Sped of ...

Salon Service Group

Customer Care Agent

Springfield, MO · On-site

$15.50/hr

Required Skills & Abilities · Previous call center or multi-channel customer service experience highly preferred. · Dedication to providing excellent customer service with a true desire to help ...

Reliable Superstore

Service BDC

Springfield, MO · On-site

Previous call center experience (an asset, but not required). * Ability to excel in a fast-paced, high-energy atmosphere. At Reliable Toyota Lexus BMW of Springfield & Audi Springfield, we foster a ...

Reliable Superstore

Service BDC

Springfield, MO · On-site

Previous call center experience (an asset, but not required). * Ability to excel in a fast-paced, high-energy atmosphere. At Reliable Toyota Lexus BMW of Springfield & Audi Springfield, we foster a ...

Reliable Superstore

Service BDC

Springfield, MO · On-site

Previous call center experience (an asset, but not required). * Ability to excel in a fast-paced, high-energy atmosphere. At Reliable Toyota Lexus BMW of Springfield & Audi Springfield, we foster a ...

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Showing results 21-40

All JobsCall Center JobsCall Center Jobs in Springfield, MO

Call Center information

See Springfield, MO salary details

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$16

$22

How much do call center jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for call center in Springfield, MO is $16.29, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $17.50 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

How to start working at a call center?

To start working at a call center, you typically need to meet minimum age and education requirements, complete an application, and pass an interview. Many positions require good communication skills, basic computer knowledge, and sometimes specific certifications or training. Employers often provide on-the-job training to familiarize new employees with their systems and procedures.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

Are call center jobs worth it?

Call center jobs involve handling customer inquiries and support, often requiring good communication skills and patience. They typically offer entry-level opportunities with flexible schedules, but may have variable pay and high call volume, which can impact job satisfaction.
More about Call Center jobs
What are the most commonly searched types of Call Center jobs in Springfield, MO? The most popular types of Call Center jobs in Springfield, MO are:
What are popular job titles related to Call Center jobs in Springfield, MO? For Call Center jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Call Center jobs in Springfield, MO look for? The top searched job categories for Call Center jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Call Center jobs? Cities near Springfield, MO with the most Call Center job openings:
Call Center jobs near you
Infographic showing various Call Center job openings in Springfield, MO as of August 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $33,890 per year, or $16.3 per hour.

Care Specialist I (Springfield, MO/Hybrid 4 days remote, 1 day in office)

FreedomCare

Springfield, MO • On-site, Remote

$15.50 - $20.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

FreedomCare rating

6.9

Company rating: 6.9 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

47th of 239 rated social care providers

Job description

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.
We pride ourselves on our values which drive the level of care that we deliver to our patients:
  • Here For You (An attitude of service, empathy, and availability)
  • Own It (Drive and ownership)
  • Do the Right Thing (High integrity)
  • Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Care Specialist I for our Care team in Missouri.
This is a hybrid role based out of Springfield, MO. 1 day in office, 4 remote days. Monday through Friday, 9AM to 6PM WEEKENDS OFF! 401k, health, dental, vision, life insurance and PTO!
Department & Position Overview:
The Care Support Specialist I guides patients and caregivers through their home care journey. This role provides a high-level empathic customer service experience, while ensuring that our patients receive the care they need and feel heard and cared for.
  • Ensure a high-quality customer experience for patients, caregivers, and health plans, while maintaining our desired service throughout the daily call volume in a contact center environment through First Call Resolution, demonstrating FreedomCare's values of ensuring care and compassion with a positive, helpful demeanor.
  • Accurately follow process and procedures according to department guidelines to ensure we are consistently delivering strong quality levels and customer experience.
  • Consistently meets monthly performance metrics of call availability, efficiency, quality, and wellness reviews.

Every Day You Will:
  • Manage a high-volume inbound Service Center Calls dealing with related inquiries such as time-off, payroll, timekeeping and process patient and health plan care requests.
  • Follow up with patients, caregivers, and health plans for time sensitive inquiries and escalations.
  • Maintain exceptional customer service for all callers, as indicated by call reviews and after call surveys.
  • Input accurate data entry of sensitive information.
  • Conduct wellness review over the phone and record reviews to ensure service delivery of caregivers and compliance.
  • Screen patients and caregivers for additional programs and benefits to enhance their lives.
  • Maintain reliable work schedules with required 2 weeks' notice for planned in advance.
  • Assist patients and their family members in planning necessary home-care shifts.
  • Display empathy, actively listen, and clearly communicate with callers to ensure their needs are addressed and to foster a positive experience and relationship.
  • Address all questions or complaints and provide an accurate and efficient response time of resolution; consistently meet internal service level agreements and goals in a timely manner.
  • Follow up and engage with patients and caregivers via phone calls, SMS, and emails, in a professional manner.
  • Serve as a key point-of-contact for enrolled caregivers such as for pay discrepancies, timesheet errors, direct deposit change, schedule change of caregivers, and more.
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support; escalate unresolved patient and caregiver issues to the appropriate teams to ensure a quick turnaround time and resolution.
  • Adhere to a revolving monthly client service and compliance standard.
  • Effectively input and update the case file and account data within CRMs.
  • Manage call dashboards and reporting to assist in managing assignments.

Ideal Candidate Will Possess:
  • Previous experience in a Customer Service environment.
  • High-volume inbound call center or contact center environment (at least 2 years).
  • Experience with CRMs or Workforce Technology - Salesforce, Medflyt, and Verint (preferable).
  • Passion for providing a high level of customer service, including the ability to show empathy, active listening and patience.
  • Ability to organize, set priorities and manage time effectively.
  • Strong verbal and written communication skills, demonstrating active listening and adaptability to different personality types.
  • Ability to resolve issues over the telephone with eager customers comfortably, defusing and de-escalation frustrated callers successfully.
  • Attention to detail in reviewing records.
  • Ability to meet and/or exceed targets or metrics.
  • Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking.

Nice-to-Haves:
  • 3+ years of relevant experience in a healthcare call center or contact center environment.
  • Healthcare/startup experience (preferable).
  • Bilingual in Spanish, Creole, or other languages is a plus.
  • Some additional experience in HR service center is preferred.
  • 2 years of hands-on experience with seniors

Why work at FreedomCare?
We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.
This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!
At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, citizenship or immigration status, status as an individual with a disability, or other applicable legally protected characteristics.
#INDHV
At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $20.00 and $23.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.
Compensation Range
$20-$23 USD

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