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Call Center Jobs in Spring, TX (NOW HIRING)

METRO

Supervisor, Call Center Services

Houston, TX · On-site

$56K - $84K/yr

Evaluate and coordinate the workflow and activities of the call center staff to meet the goals and objectives of the organization and department. Responsible for having necessary staff, procedures ...

Harris County

Call Center Representative

Houston, TX · On-site

$37K/yr

The District is seeking a professional, detail-oriented candidate for the Call Center Representative role, who will be responsible for performing a wide range of administrative, secretarial, and ...

Global Channel Management

Call Center CSR

Houston, TX · On-site

$14.75 - $19/hr

Call Center CSR Houston, Texas, United States $ 22.00 - 23.00 (US Dollar) About the Job Call Center CSR needs manufacturing experience Call Center CSR requires: Must have: SAP/ QP1 experience ...

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All JobsCall Center JobsCall Center Jobs in Spring, TX

Call Center information

See Spring, TX salary details

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$22

How much do call center jobs pay per hour?

As of Jun 24, 2026, the average hourly pay for call center in Spring, TX is $15.94, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.12 per hour, depending on experience, location, and employer.

What are call center jobs?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What is the job at a call center?

A call center job involves handling inbound or outbound phone calls to assist customers, provide information, or resolve issues. Employees often use computer systems and communication skills to address customer needs, working in a team environment with scheduled shifts.

How to make 2000 a week working from home?

A call center representative can earn $2,000 a week by working full-time hours, often 40 or more hours, and handling high-volume or specialized customer service tasks that pay higher rates or commissions. Increasing income may involve gaining skills in sales, technical support, or using tools like CRM software, and working for companies that offer performance-based incentives or premium pay for overtime. Achieving this income level typically requires experience, efficiency, and sometimes working multiple shifts or roles.

How to make 1000 a week remote?

A call center representative can earn $1,000 a week remotely by working full-time hours, often 40 hours or more, and handling high-volume or specialized customer service tasks. Increasing earnings may involve gaining experience, acquiring relevant skills like CRM software proficiency, or working for companies that offer higher pay rates or performance bonuses.

What Are the Qualifications to Get a Call Center Job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn significantly higher salaries than entry-level positions. These roles often require experience, leadership skills, and knowledge of call center software and processes.
More about Call Center jobs
What are the most commonly searched types of Call Center jobs in Spring, TX? The most popular types of Call Center jobs in Spring, TX are:
What are popular job titles related to Call Center jobs in Spring, TX? For Call Center jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Call Center jobs in Spring, TX look for? The top searched job categories for Call Center jobs in Spring, TX are:
What cities near Spring, TX are hiring for Call Center jobs? Cities near Spring, TX with the most Call Center job openings:
Call Center jobs near you
Infographic showing various Call Center job openings in Spring, TX as of June 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $33,154 per year, or $15.9 per hour.
Supervisor, Call Center Services

Supervisor, Call Center Services

METRO

Houston, TX • On-site

$56K - $84K/yr

Other

Posted 8 days ago

Job description

Basic Function

Responsible for the supervision of the day-to-day activities within the call center operations with an emphasis on superior customer service and promoting a positive image of METRO. Evaluate and coordinate the workflow and activities of the call center staff to meet the goals and objectives of the organization and department. Responsible for having necessary staff, procedures, and measurements in place to meet desired service levels. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures.

Responsibilities and Specific Duties
  • Provides primary managerial direction and performs personnel administrative functions of direct report staff (e.g., training, supervising, work assignments, timesheets, performance evaluations, etc.) for maintaining necessary staffing, enhancing productivity of staff, and ensuring necessary department outcomes are achieved.
  • Manages and oversees a team of call center representatives.
  • Motivates and supports representatives through coaching and feedback.
  • Assists representatives by answering questions via phone and chat.
  • Assists in hiring and onboarding new call center representatives.
  • Ensures adherence to the company's policies and procedures. 
  • Evaluates calls to ensure processes and procedures are executed according to the guidelines. 
  • Addresses and resolves irate, complex, and escalated customer issues, concerns, and inquiries. 
  • Reviews, measures, and tracks team performance and attendance. 
  • Responsible for documenting customer comments, investigating, and timely closure of comments in the public comment system.
  • Acts as liaison between the call center and other departments. 
  • Summarizes statistics and prepare required, periodic reports that reflect the call center activity.
  • Maintains a strong working operational/functional knowledge of call center systems.
  • Provides excellent customer service to METRO internal and external customers.
  • Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency's Public Transportation Agency Safety Plan (PTASP).
  • Promotes safety awareness and follows safety procedures to reduce or eliminate accidents.
  • Performs other job-related duties as assigned.
    Pay Range: $56,500-$84,700
Education Requirement

High school diploma or GED equivalent required. 

Years & Experience Required

Minimum three (3) years of customer service/call center experience and a minimum of two (2) years of supervisory experience. 

Knowledge & Skills Required

Strong leadership, coaching, motivating, interpersonal, organizational and communication skills.  Multi-tasking capabilities and ability to think logically and have effective time management skills. Organized, flexible, goal-oriented and results driven. Knowledge of call center management processes required. PC proficiency and intermediate to advanced knowledge of Microsoft Office environment required. Bi-lingual skills are a plus.

Additional Information

The Metropolitan Transit Authority of Harris County, Texas has a zero tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment.

Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements.

We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.
 

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