ZipRecruiter

Log In

1

Call Center Jobs in Decatur, IL (NOW HIRING)

GardaWorld

Concierge Security - Alarm Monitor

Decatur, IL · On-site

$19.96/hr

You have experience working as a dispatcher or inside a call center In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work . Apply ...

GardaWorld

Concierge Security - Alarm Monitor

Decatur, IL · On-site

$19.96/hr

You have experience working as a dispatcher or inside a call center In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work . Apply ...

GardaWorld

Concierge Security - Alarm Monitor

Decatur, IL · On-site

$19.96/hr

You have experience working as a dispatcher or inside a call center In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work . Apply ...

GardaWorld

Concierge Security - Alarm Monitor

Decatur, IL · On-site

$19.96/hr

... call center In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. Apply today - this could be more than a job. 26% of our ...

GardaWorld

Concierge Security - Alarm Monitor

Decatur, IL · On-site

$19.96/hr

You have experience working as a dispatcher or inside a call center In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work . Apply ...

Driveline

Flex Merchandiser

Illiopolis, IL · On-site

$15.75/hr

We also provide a full-service call center to help if you get hung up and need assistance in-store. What we offer: Driveline offers competitive compensation, very flexible scheduling, on-the-job ...

Driveline

Flex Merchandiser

Lincoln, IL · On-site

$15.75/hr

We also provide a full-service call center to help if you get hung up and need assistance in-store. What we offer: Driveline offers competitive compensation, very flexible scheduling, on-the-job ...

Driveline

Flex Merchandiser

Assumption, IL · On-site

$15.75/hr

We also provide a full-service call center to help if you get hung up and need assistance in-store. What we offer: Driveline offers competitive compensation, very flexible scheduling, on-the-job ...

Driveline

Flex Merchandiser

Bethany, IL · On-site

$15.75/hr

We also provide a full-service call center to help if you get hung up and need assistance in-store. What we offer: Driveline offers competitive compensation, very flexible scheduling, on-the-job ...

Driveline

Flex Merchandiser

Oreana, IL · On-site

$15.75/hr

We also provide a full-service call center to help if you get hung up and need assistance in-store. What we offer: Driveline offers competitive compensation, very flexible scheduling, on-the-job ...

Driveline

Flex Merchandiser

Farmer City, IL · On-site

$15.75/hr

We also provide a full-service call center to help if you get hung up and need assistance in-store. What we offer: Driveline offers competitive compensation, very flexible scheduling, on-the-job ...

Driveline

Flex Merchandiser

Decatur, IL · On-site

$15.75/hr

We also provide a full-service call center to help if you get hung up and need assistance in-store. What we offer: Driveline offers competitive compensation, very flexible scheduling, on-the-job ...

Driveline

Flex Merchandiser

Mount Zion, IL · On-site

$15.75/hr

We also provide a full-service call center to help if you get hung up and need assistance in-store. What we offer: Driveline offers competitive compensation, very flexible scheduling, on-the-job ...

Driveline

Flex Merchandiser

Clinton, IL · On-site

$15.75/hr

We also provide a full-service call center to help if you get hung up and need assistance in-store. What we offer: Driveline offers competitive compensation, very flexible scheduling, on-the-job ...

Beacon Mobility

School Bus Driver

Decatur, IL · On-site

$24/hr

Cashiers, retail associates, call center agents * Hotel or hospitality staff A School Bus Driver is responsible for transporting students safely and on time from their pickup point to school and back.

Gobeacon

School Bus Driver

Decatur, IL

$24/hr

Cashiers, retail associates, call center agents * Hotel or hospitality staff ASchool Bus Driveris responsible for transporting students safely and on time from their pickup point to school and back.

AHW LLC

Retail Location Manager

Clinton, IL · On-site

$65K - $100K/yr

Contributes to the Parts Central Call Center. * Ensures that appropriate communication takes place within and across all departments at the store which may include leading staff meetings and all ...

AHW LLC

Retail Location Manager

Clinton, IL · On-site

$65K - $100K/yr

Contributes to the Parts Central Call Center. * Ensures that appropriate communication takes place within and across all departments at the store which may include leading staff meetings and all ...

AHW LLC

Retail Location Manager

Clinton, IL · On-site

$65K - $100K/yr

Contributes to the Parts Central Call Center. * Ensures that appropriate communication takes place within and across all departments at the store which may include leading staff meetings and all ...

previous pagenext page

Showing results 21-40

All JobsCall Center JobsCall Center Jobs in Decatur, IL

Call Center information

See Decatur, IL salary details

$10

$17

$24

How much do call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for call center in Decatur, IL is $17.37, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.65 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Decatur, IL?

The most popular types of Call Center jobs in Decatur, IL are:

What are popular job titles related to Call Center jobs in Decatur, IL?

For Call Center jobs in Decatur, IL, the most frequently searched job titles are:

What cities near Decatur, IL are hiring for Call Center jobs?

Cities near Decatur, IL with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Decatur, IL as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $36,138 per year, or $17.4 per hour.

Concierge Security - Alarm Monitor

GardaWorld

Decatur, IL • On-site

$19.96/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

GardaWorld rating

5.2

Company rating: 5.2 out of 10

Based on 413 frontline employees who took The Breakroom Quiz

89th of 118 rated security

Job description

GardaWorld Security Services is Now Hiring a Surveillance Security Ambassador!

Ready to suit up as a Surveillance Security Ambassador?

What matters most about a role like this is your sharp eye, capturing every detail as you scan a series of screens. Tell us about your strong observation skills with attention to detail.

As a Security Ambassador - Surveillance, you will be the person spotting threats before they escalate in environments such as a security operations centers, call centers, parking gatehouses, etc.

What's in it for you:

  • Site Location: Decatur, IL
  • Set schedule: Full-time, Friday through Monday 1st shift 7a.m. to 3p.m. 
  • Competitive hourly wage of $19.96 / hour (DailyPay is available for GardaWorld employees!)
  • A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options
  • Career growth opportunities at GardaWorld
  • Uniform provided at no cost

Responsibilities of Surveillance Security Ambassador

  • Monitor security systems to detect any suspicious activity
  • Document observed events and incidents, writing detailed reports
  • Respond quickly to incidents or potential threats
  • Conduct regular patrols to ensure the safety of the premises
  • Control access to secure areas and verify the identities of visitors
  • Analyze security systems to identify potential vulnerabilities or malfunctions
  • Collaborate with law enforcement in case of serious situations or emergencies
  • Ensure the safety and protection of individuals and property

Qualifications of a Surveillance Security Ambassador

  • Be authorized to work in the U.S.
  • Be able to provide documentation of High School Diploma or GED
  • Be able to ace (and pass) an extensive screening process
  • Strong report writing skills
  • Sharp visual activity and exceptional concentration skills
  • Strong proficiency with technology
  • If you have Security, Military, Law Enforcement experience - even better!
  • You have a state license if required
  • You have experience working as a dispatcher or inside a call center

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. Apply today - this could be more than a job! 26% of our corporate employees started as frontline workers.

If you're ambitious with an entrepreneurial spirit - someone who wants to be a GardaWorld Ambassador - a promising career awaits you!

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe.

Not the job for you? Make sure to check out all our jobs! We also have tactical, concierge, and even casual roles available.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.
IL License #122.000183

What GardaWorld employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply