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Weekend Call Center Jobs in Decatur, IL (NOW HIRING)

Memorial Health

SWITCHBOARD OPERATOR

Decatur, IL · On-site

$16.50 - $24.82/hr

... on weekends; completes all other duties under the direction of the Manager, Call Center. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and ...

Memorial Health

SWITCHBOARD OPERATOR

Decatur, IL

$16.50 - $24.82/hr

... on weekends; completes all other duties under the direction of the Manager, Call Center. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and ...

Memorial Health

SWITCHBOARD OPERATOR

Decatur, IL · On-site

$16.50 - $24.82/hr

... on weekends; completes all other duties under the direction of the Manager, Call Center. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and ...

Gobeacon

School Bus Driver

Decatur, IL

$24/hr

No nights, holidays, or weekends * Summers off * Paid CDL training - no experience necessary ... Cashiers, retail associates, call center agents * Hotel or hospitality staff ASchool Bus Driveris ...

Beacon Mobility

School Bus Driver

Decatur, IL · On-site

$24/hr

No nights, holidays, or weekends * Summers off * Paid CDL training - no experience necessary ... Cashiers, retail associates, call center agents * Hotel or hospitality staff A School Bus Driver is ...

ADM

Elevator Worker - Macon, IL

Macon, IL

$20/hr

... to work overtime, weekends, call-in/call-back when neededDemonstrate initiative to work ... Physical wellness - medical/Rx, dental, vision and on-site wellness center access or gym ...

ADM

Elevator Worker - Macon, IL

Macon, IL · On-site

Willing to work overtime, weekends, call-in/call-back when needed * Demonstrate initiative to work ... Physical wellness - medical/Rx, dental, vision and on-site wellness center access or gym ...

vTech Solution

Registered Nurse - Dialysis

Decatur, IL · On-site

Will work every other weekend Certs REQ: BLS required, ACLS preferred. Is on-call REQ? Yes- call ... Level II Trauma center. Total Staffed Beds: 372 staffed beds. Scrub Color: Provided for this role.

LocumTenens.com

Radiologist

Clinton, IL · Remote

$313K - $392K/yr

Inpatient; Outpatient * Call Required: No * Board Certification Required: Yes * Job Duration ... The organization provides ongoing weekend coverage needs for remote diagnostic interpretation ...

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All JobsCall Center JobsWeekend Call Center JobsWeekend Call Center Jobs in Decatur, IL

Weekend Call Center information

See Decatur, IL salary details

$10

$17

$24

How much do weekend call center jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for weekend call center in Decatur, IL is $17.37, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.65 per hour, depending on experience, location, and employer.

What are Weekend Call Center jobs?

Weekend Call Center jobs involve handling customer service, sales, or technical support calls during weekends. Employees in these roles may answer inquiries, resolve issues, process orders, or provide information to customers over the phone. These positions are ideal for those seeking part-time work, flexible hours, or supplementary income, and may be found in various industries such as retail, healthcare, and telecommunications. Weekend shifts often require strong communication skills, problem-solving abilities, and the capacity to work independently or as part of a team.

What are the typical challenges faced by Weekend Call Center representatives, and how can they effectively manage them?

Weekend Call Center representatives often handle higher call volumes and more urgent customer inquiries, as many businesses operate with reduced staffing during weekends. This can result in fast-paced shifts and increased pressure to resolve issues efficiently. To manage these challenges, representatives benefit from strong time management skills, thorough knowledge of company procedures, and effective communication with both customers and team members. Additionally, staying proactive in seeking support from supervisors and using available resources can help maintain high-quality service even during busy periods.

What are the key skills and qualifications needed to thrive as a Weekend Call Center Representative, and why are they important?

To thrive as a Weekend Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is often required. Outstanding active listening, patience, and stress management set top performers apart in this role. These skills enable representatives to efficiently resolve customer issues and maintain high satisfaction, especially during high-volume weekend shifts.

What is the difference between Weekend Call Center vs Customer Service Representative?

AspectWeekend Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often in shifts including weekendsOffice or remote, handling customer inquiries
Industry UsageCommon in telecommunications, retail, and techUsed across various industries like retail, finance, healthcare
Search & Comparison IntentFocus on weekend availability and call center rolesBroader customer service roles, not limited to weekends

The Weekend Call Center role specifically involves working in call centers during weekends, often requiring shift work and customer interaction. Customer Service Representatives may work weekdays or weekends and handle a wider range of customer support tasks. Both roles require similar credentials and are common in many industries, but the key difference lies in the work schedule and environment.

What are the most commonly searched types of Call Center jobs in Decatur, IL? The most popular types of Call Center jobs in Decatur, IL are:
What are popular job titles related to Weekend Call Center jobs in Decatur, IL? For Weekend Call Center jobs in Decatur, IL, the most frequently searched job titles are:
What cities near Decatur, IL are hiring for Weekend Call Center jobs? Cities near Decatur, IL with the most Weekend Call Center job openings:
Weekend Call Center jobs near you
SWITCHBOARD OPERATOR

SWITCHBOARD OPERATOR

Memorial Health

Decatur, IL • On-site

$16.50 - $24.82/hr

Full-time

Posted 9 days ago

Memorial Health rating

6.9

Company rating: 6.9 out of 10

Based on 174 frontline employees who took The Breakroom Quiz

444th of 880 rated healthcare providers

Job description

Min
USD $16.50/Hr.
Max
USD $24.82/Hr.
Overview
Shift 1:00pm - 9:30pm with every other weekend rotation
Switchboard Operators are responsible for answering incoming calls to all 5 hospital and determining the appropriate resolution. The Operator responds to all internal and external switchboard calls in a timely, courteous and positive manner; forward calls appropriately, contacts requested physicians and staff and communicates messages; responsible for monitoring a variety of alarm systems; notifies outside public agencies of messages, alarms, codes, emergencies as per policies/procedures; provides answering service to a variety of agencies after hours and on weekends; completes all other duties under the direction of the Manager, Call Center.
Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values.
Qualifications
Education:
  • High School diploma required.

Experience:
  • Experience in telephone operations, communications, Call Center, customer service or related environment required. Ability to multitask in a fast pace environment. Proficient working with technology and possess a problem solving aptitude.

Other Knowledge/Skills/Abilities:
  • Exceptional customer service, active listening, and verbal and written communication skills, professional demeanor.
  • Knowledge of all tasks performed in the Call Center necessary to provide optimum internal and external customer satisfaction and provide the opportunity for one call resolution.
  • Demonstrates superior patient relations and interpersonal skills; Requires ability to work with diverse people and deal effectively with angry and/or upset customers
  • Working knowledge of computers is required, with the ability to enter and retrieve data, and electronically notate 1 call software, and other required applications/systems. Must be able to use a multi-function phone system.
  • Must demonstrate detail orientation, critical thinking, and problem solving ability. Process calls according to given situation.
  • Must demonstrate excellent oral and written communication and customer service skills, with ability to maintain a calm and professional demeanor in high stress situations.
  • Demonstrated ability to remain flexible, and consistently exercise sound judgment and initiative in very stressful situations.
  • Ability to effectively manage competing priorities and work independently in a rapidly changing environment.

Responsibilities
  1. Answers incoming calls for all 5 Memorial Health System (MHS) hospitals, Decatur Memorial, Jacksonville Memorial, Lincoln Memorial, Springfield Memorial and Taylorville Memorial.
  1. After hour answering service for approximately 25 physicians/departments. Correctly following established protocols and procedures for each account.
  1. Acknowledge and appropriately respond to Emergent Parking Lot Polls, Elevator phones, engineering panels which includes fire, panic alarms, and generator testing.
  1. Able to correctly answer, dispatch, monitor, and track emergent codes and rapids.
  1. Completes all steps of surgery/trauma activations for after-hours emergency call in teams; verifies patient identity information through appropriate tools. Identifies appropriate on call team based on policy and procedures. Facilitates appropriate tracking on all teams
  1. Coordinate with departments, funeral homes, and security to efficiently transfer the release of remains, according to established protocol.
  1. Enter and/or change on call schedules as needed.
  1. Act as a resource for colleagues and lead by example.
  1. Demonstrates an ability to be flexible, organized and function well in stressful situations.
  1. Knowledge of hospital, department policies and procedures related to Call Center.
  1. Communicates effectively with callers and colleagues with attention to detail and problem solving aptitude.
  1. Responsible for all overhead paging including request from security, engineering and other departments.
  1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:
  • SAFETY: Prevent Harm - I put safety first in everything I do. I take action to ensure the safety of others.

  • COURTESY: Serve Others - I treat others with dignity and respect. I project a professional image and positive attitude.

  • QUALITY: Improve Outcomes - I continually advance my knowledge, skills and performance. I work with others to achieve superior results.

  • EFFICIENCY: Reduce Waste - I use time and resources wisely. I prevent defects and delays.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.

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