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Independent Contractor Call Center Jobs in Decatur, IL

Memorial Health

SWITCHBOARD OPERATOR

Decatur, IL · On-site

$16.50 - $24.82/hr

Experience in telephone operations, communications, Call Center, customer service or related ... Ability to effectively manage competing priorities and work independently in a rapidly changing ...

Memorial Health

SWITCHBOARD OPERATOR

Decatur, IL · On-site

$16.50 - $24.82/hr

Experience in telephone operations, communications, Call Center, customer service or related ... Ability to effectively manage competing priorities and work independently in a rapidly changing ...

Memorial Health

SWITCHBOARD OPERATOR

Decatur, IL · On-site

$16.50 - $24.82/hr

Experience in telephone operations, communications, Call Center, customer service or related ... Ability to effectively manage competing priorities and work independently in a rapidly changing ...

Aspen Dental

Dentist - DDS / DMD

Forsyth, IL · On-site

$300K/yr

... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 Survey of Dental Practice. **May vary by independently owned and operated Aspen Dental location. You ...

Aspen Dental

Dentist - DDS / DMD

Forsyth, IL

$300K/yr

... , billing, HR, call center, learning and development, plus so much more    *Source: ADA Health Policy Institute 2017 Survey of Dental Practice.   **May vary by independently owned ...

Aspen Dental

Dentist - DDS / DMD

Forsyth, IL · On-site

$300K/yr

... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 Survey of Dental Practice. **May vary by independently owned and operated Aspen Dental location. You ...

Aspen Dental

Dentist - DDS / DMD

Forsyth, IL

$300K/yr

... , billing, HR, call center, learning and development, plus so much more    *Source: ADA Health Policy Institute 2017 Survey of Dental Practice.   **May vary by independently owned ...

Aspen Dental

Associate Dentist

Forsyth, IL · On-site

$1.2K/day

... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 Survey of Dental Practice. **May vary by independently owned and operated Aspen Dental location. You ...

Aspen Dental

Associate Dentist

Forsyth, IL

$1.2K/day

... , billing, HR, call center, learning and development, plus so much more    *Source: ADA Health Policy Institute 2017 Survey of Dental Practice.   **May vary by independently owned ...

Aspen Dental

Associate Dentist

Forsyth, IL · On-site

$1.2K/day

... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 Survey of Dental Practice. **May vary by independently owned and operated Aspen Dental location. You ...

Aspen Dental

Associate Dentist

Forsyth, IL

$1.2K/day

... , billing, HR, call center, learning and development, plus so much more    *Source: ADA Health Policy Institute 2017 Survey of Dental Practice.   **May vary by independently owned ...

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All JobsIndependent Contractor Call Center JobsIndependent Contractor Call Center Jobs in Decatur, IL

Independent Contractor Call Center information

See Decatur, IL salary details

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How much do independent contractor call center jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for independent contractor call center in Decatur, IL is $16.81, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $17.74 per hour, depending on experience, location, and employer.

What is an independent contractor call center agent?

Independent Contractor Call Center agents are self-employed professionals who handle customer service, sales, or support calls for companies from their own location, rather than working as direct employees. They typically contract with call center companies or clients to provide services on a flexible schedule. As independent contractors, they are responsible for their own taxes, equipment, and sometimes finding their own clients. This arrangement offers greater flexibility and autonomy but does not include employee benefits like health insurance or paid time off.

What are the key skills and qualifications needed to thrive as an independent contractor call center agent?

To thrive as an Independent Contractor Call Center Agent, you need strong verbal communication skills, a customer service mindset, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and reliable internet and computer equipment are necessary technical requirements. Self-motivation, problem-solving abilities, and time management are crucial soft skills for excelling in a remote, independent environment. These skills and qualifications ensure efficient customer support, professionalism, and successful performance with minimal supervision.

What are some common challenges faced by independent contractor call center agents, and how can they be addressed?

Independent contractor call center agents often face challenges such as managing fluctuating call volumes, maintaining self-discipline in a remote work environment, and ensuring access to reliable technology. To address these, it’s important to establish a dedicated, quiet workspace, invest in quality equipment, and set consistent work schedules. Staying proactive with time management and seeking ongoing training or support resources from the contracting company can also help agents stay productive and deliver excellent customer service.

What is the difference between Independent Contractor Call Center vs Customer Service Representative?

AspectIndependent Contractor Call CenterCustomer Service Representative
CredentialsNone specific; self-employedTypically requires high school diploma or equivalent
Work EnvironmentRemote or home-based, self-managedOffice or call center environment, supervised
Employer/Industry UsageSelf-employed, contracted for multiple clientsEmployed by a company or organization
Work StructureFlexible hours, project-basedSet shifts, company policies

In summary, an Independent Contractor Call Center operates as a self-employed entity providing call services on a flexible basis, while a Customer Service Representative is typically an employee working within a company's structured environment. The key differences lie in employment status, work environment, and flexibility.

What are the most commonly searched types of Call Center jobs in Decatur, IL?

The most popular types of Call Center jobs in Decatur, IL are:

What are popular job titles related to Independent Contractor Call Center jobs in Decatur, IL?

For Independent Contractor Call Center jobs in Decatur, IL, the most frequently searched job titles are:

What job categories do people searching Independent Contractor Call Center jobs in Decatur, IL look for?

The top searched job categories for Independent Contractor Call Center jobs in Decatur, IL are:

What cities near Decatur, IL are hiring for Independent Contractor Call Center jobs?

Cities near Decatur, IL with the most Independent Contractor Call Center job openings:

Independent Contractor Call Center jobs near you
Infographic showing various Independent Contractor Call Center job openings in Decatur, IL as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,968 per year, or $16.8 per hour.

SWITCHBOARD OPERATOR

Decatur, IL • On-site

Memorial Health
Health Care and Social Assistance • 5 - 10K employees

7.0

Company rating: 7.0 out of 10

Based on 176 frontline employees who took The Breakroom Quiz

418th of 895 rated healthcare providers

People enjoy working here

Recommended by students

Recommended by parents

Learn more about Memorial Healthexternal

$16.50 - $24.82/hr

Full-time

Re-posted 3 hours ago

Job description

Min
USD $16.50/Hr.
Max
USD $24.82/Hr.
Overview
Shift 1:00pm - 9:30pm with every other weekend rotation
Switchboard Operators are responsible for answering incoming calls to all 5 hospital and determining the appropriate resolution. The Operator responds to all internal and external switchboard calls in a timely, courteous and positive manner; forward calls appropriately, contacts requested physicians and staff and communicates messages; responsible for monitoring a variety of alarm systems; notifies outside public agencies of messages, alarms, codes, emergencies as per policies/procedures; provides answering service to a variety of agencies after hours and on weekends; completes all other duties under the direction of the Manager, Call Center.
Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values.
Qualifications
Education:
  • High School diploma required.

Experience:
  • Experience in telephone operations, communications, Call Center, customer service or related environment required. Ability to multitask in a fast pace environment. Proficient working with technology and possess a problem solving aptitude.

Other Knowledge/Skills/Abilities:
  • Exceptional customer service, active listening, and verbal and written communication skills, professional demeanor.
  • Knowledge of all tasks performed in the Call Center necessary to provide optimum internal and external customer satisfaction and provide the opportunity for one call resolution.
  • Demonstrates superior patient relations and interpersonal skills; Requires ability to work with diverse people and deal effectively with angry and/or upset customers
  • Working knowledge of computers is required, with the ability to enter and retrieve data, and electronically notate 1 call software, and other required applications/systems. Must be able to use a multi-function phone system.
  • Must demonstrate detail orientation, critical thinking, and problem solving ability. Process calls according to given situation.
  • Must demonstrate excellent oral and written communication and customer service skills, with ability to maintain a calm and professional demeanor in high stress situations.
  • Demonstrated ability to remain flexible, and consistently exercise sound judgment and initiative in very stressful situations.
  • Ability to effectively manage competing priorities and work independently in a rapidly changing environment.

Responsibilities
  1. Answers incoming calls for all 5 Memorial Health System (MHS) hospitals, Decatur Memorial, Jacksonville Memorial, Lincoln Memorial, Springfield Memorial and Taylorville Memorial.
  1. After hour answering service for approximately 25 physicians/departments. Correctly following established protocols and procedures for each account.
  1. Acknowledge and appropriately respond to Emergent Parking Lot Polls, Elevator phones, engineering panels which includes fire, panic alarms, and generator testing.
  1. Able to correctly answer, dispatch, monitor, and track emergent codes and rapids.
  1. Completes all steps of surgery/trauma activations for after-hours emergency call in teams; verifies patient identity information through appropriate tools. Identifies appropriate on call team based on policy and procedures. Facilitates appropriate tracking on all teams
  1. Coordinate with departments, funeral homes, and security to efficiently transfer the release of remains, according to established protocol.
  1. Enter and/or change on call schedules as needed.
  1. Act as a resource for colleagues and lead by example.
  1. Demonstrates an ability to be flexible, organized and function well in stressful situations.
  1. Knowledge of hospital, department policies and procedures related to Call Center.
  1. Communicates effectively with callers and colleagues with attention to detail and problem solving aptitude.
  1. Responsible for all overhead paging including request from security, engineering and other departments.
  1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:
  • SAFETY: Prevent Harm - I put safety first in everything I do. I take action to ensure the safety of others.

  • COURTESY: Serve Others - I treat others with dignity and respect. I project a professional image and positive attitude.

  • QUALITY: Improve Outcomes - I continually advance my knowledge, skills and performance. I work with others to achieve superior results.

  • EFFICIENCY: Reduce Waste - I use time and resources wisely. I prevent defects and delays.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.

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