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Call Center Jobs in Tennessee (NOW HIRING)

Express Employment Professionals

Be Seen First

Call Center Representative

Franklin, TN · On-site

$20/hr

We are seeking a compassionate and reliable Call Center Representative to assist patients receiving specialty medications. This role involves handling inbound and outbound calls, coordinating with ...

New

Venture Marketing

Call Center Agent

Nashville, TN

$18 - $24/hr

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for ...

Anserfone

Call Center Agent

Memphis, TN · On-site

$16/hr

Part-Time Call Center AgentCompany: AnserfoneLocation: Memphis, TN (In-Office)Pay: $16/hrHours: Part-Time l Requires 1 weekend day (Sat/Sun) and HolidaysAnserfone is hiring Part-Time Call Center ...

kgs

Call Center Supervisor (Nights)

Nashville, TN · On-site

The Call Center Supervisor will be responsible for the direct supervision of a team of Call Center agents, ensuring that day-to-day operations run smoothly and that service delivery standards ...

Venture Marketing

Call Center Agent

Nashville, TN · On-site

$18 - $24/hr

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for ...

kgs

Call Center Supervisor (Nights)

Nashville, TN · On-site

The Call Center Supervisor will be responsible for the direct supervision of a team of Call Center agents, ensuring that day-to-day operations run smoothly and that service delivery standards ...

Venture Marketing

Call Center Agent

Nashville, TN · On-site

$18 - $24/hr

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for ...

kgs

Call Center Supervisor (Mornings)

Nashville, TN · On-site

The Call Center Supervisor will be responsible for the direct supervision of a team of IT Call Center agents, ensuring that day-to-day operations run smoothly and that service delivery standards ...

kgs

Call Center Supervisor (Mornings)

Nashville, TN · On-site

The Call Center Supervisor will be responsible for the direct supervision of a team of IT Call Center agents, ensuring that day-to-day operations run smoothly and that service delivery standards ...

Venture Marketing

Call Center Agent

Nashville, TN · On-site

$18 - $24/hr

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for ...

BCforward

Call Center Agent

Knoxville, TN · On-site

$14.25 - $18.75/hr

The Call Center Agent will support a health care client and take calls from individuals wishing to opt out of an upcoming data exchange. * The Call Center agent will ask the caller a series of ...

Catch Vibe Voice

Call Center Agent

Nashville, TN · On-site

$47K - $52K/yr

_ _ We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic customer service team. In this role, you will be the first point of contact for our clients, providing exceptional ...

New

MMC Group

Call Center Representative

Nashville, TN · On-site

$17/hr

This position is ideal for candidates with recent call center, customer service, HR, or benefits experience who are comfortable handling inbound calls, documenting customer interactions, researching ...

New

Alphabe Insight Inc

Call Center Agent

Nashville, TN · On-site

$47K - $52K/yr

Job Summary We are seeking a motivated Call Center Agent to communicate with prospective and existing customers, identify their needs, and promote relevant products and services. This role is ideal ...

kgs

Call Center Operations Manager

Nashville, TN · On-site

The Call Center Operations Manager will be responsible for the direct management and oversight of day-to-day IT Call Center operations, ensuring that service delivery standards, performance metrics ...

Limitless East Marketing

Call Center Agent

Nashville, TN · On-site

$47K - $52K/yr

Job Summary We are seeking a motivated Call Center Agent to communicate with prospective and existing customers, identify their needs, and promote relevant products and services. This role is ideal ...

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All JobsCall Center JobsCall Center Jobs in Tennessee

Call Center information

See Tennessee salary details

$9

$16

$22

How much do call center jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for call center in Tennessee is $16.26, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.45 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Tennessee?

The most popular types of Call Center jobs in Tennessee are:

What are popular job titles related to Call Center jobs in Tennessee?

For Call Center jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Call Center jobs in Tennessee look for?

The top searched job categories for Call Center jobs in Tennessee are:

What cities in Tennessee are hiring for Call Center jobs?

Cities in Tennessee with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Tennessee as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $33,815 per year, or $16.3 per hour.

Call Center Representative

Express Employment Professionals

Franklin, TN • On-site

$20/hr

Full-time

Posted 2 days ago

New

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Job description

We are seeking a compassionate and reliable Call Center Representative to assist patients receiving specialty medications. This role involves handling inbound and outbound calls, coordinating with specialty pharmacies, and providing excellent customer service.

Responsibilities:

  • Answer inbound and outbound patient calls
  • Communicate with specialty pharmacies
  • Accurately document interactions
  • Assist patients with questions and updates
  • Maintain attendance and performance standards

Requirements:

  • Previous call center experience required, 1+ year(s)
  • High School Diploma or GED
  • Healthcare experience preferred
  • Strong communication and computer skills
  • Excellent problem-solving abilities
  • Reliable, compassionate, and team-oriented
  • Previous medical billing/coding experience preferred

What We Offer:

  • 2-3 weeks of paid training
  • Healthcare industry experience
  • Supportive team environment
  • Long-term career opportunity
  • Remote work opportunity

Apply today if you enjoy helping others and have call center experience!

Company Description

An employment agency serving Franklin, Brentwood, Spring Hill, Columbia, Murfreesboro and Manchester Tennessee and surrounding areas, Express Employment Professionals has job opportunities for general and skilled laborers as well as technical, industrial, and office services positions.

Express Employment Professionals logo

About Express Employment Professionals

Sourced by ZipRecruiter

Express Employment Professionals, based in Oklahoma City, OK, USA, operates in the staffing industry and is renowned for providing robust and reliable staffing solutions. Their official website - expresspros.com - details their variety of services, which include temporary and full-time staffing, human resources services, and professional search. The company was established in 1983 with the aim of helping as many people as possible to find good jobs, and since then, it has grown exponentially, expanding its reach to various domains within the job market.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Oklahoma City, OK, US

Social media

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