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Call Center Jobs in Puerto Rico (NOW HIRING)

Insight Communications

PR · On-site

Descripción de Puesto Departamento Operacional Ubicación 342 San Luis St., Suite 304, San Juan, PR 00920 Puesto Representante de Ventas ( Call Center ) Depende de German Muñoz Título Director ...

AppleOne

Servicio al Cliente - Call Center

San Juan, PR

$12/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Buscamos un Representante de Servicio al Cliente para brindar apoyo a clientes con sus necesidades relacionadas a planes médicos, coberturas y pólizas. Será responsable de atender solicitudes ...

MCS Health

Director(a) De Gestión Laboral

San Juan, PR · On-site

$120 - $170/hr

Enhance cross‑functional collaboration with Call Center teams and partner with other departments to improve service delivery and operational effectiveness. * Supervises, monitors, trains, evaluates ...

Adecco

Representante de Servicio

San Juan, PR

$10.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

¡Estamos contratando Representantes de Call Center! ¿Te apasiona el servicio al cliente y tienes excelentes destrezas de comunicación? ¡Esta oportunidad es para ti! Responsabilidades: * Atender ...

Pepe Abad Auto

PR · On-site

  • Dental

  • Retirement

Experiencia en Call Center * Orientación al servicio al cliente * Excelentes destrezas de comunicación oral y escrita * Bilingüe (inglés y español) * Grado de Bachillerato en institución ...

Insight Communications

PR · On-site

Descripción general El Técnico de Farmacia en el Call Center brinda apoyo telefónico a pacientes, proveedores y aseguradoras, gestionando autorizaciones de recetas, prior authorizations y ...

Insight Communications

PR · On-site

Descripción general El Técnico de Farmacia en el Call Center brinda apoyo telefónico a pacientes, proveedores y aseguradoras, gestionando autorizaciones de recetas, prior authorizations y ...

Alivia Health

PR · On-site

The position provides direct leadership to 3 supervisory roles: the Call Center Supervisors and the Registry Supervisor. Through these direct reports, the Patient Services Manager oversees teams ...

New

Alivia Health

PR · On-site

The position provides direct leadership to 3 supervisory roles: the Call Center Supervisors and the Registry Supervisor. Through these direct reports, the Patient Services Manager oversees teams ...

New

Transworld Systems Inc.

PR · On-site

$12.75 - $16/hr

  • Medical

  • Dental

  • Retirement

Providing thorough, efficient, and accurate account updates on computer files for each call made or received * Skip tracing to locate consumer contact information * Counseling delinquent consumers to ...

3500 Square LLC

PR · On-site

$13.25 - $16.75/hr

  • Medical

  • PTO

Previous call center or customer service experience strongly preferred. * Ability to work on-site in Arecibo, PR on a full-time schedule. Education & Certifications * High School Diploma or GED ...

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Call Center information

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

Are call center jobs worth it?

Call center jobs involve handling customer inquiries and support, often requiring good communication skills and patience. They typically offer entry-level opportunities with flexible schedules, but may have variable pay and high call volume, which can impact job satisfaction.

How to start working at a call center?

To start working at a call center, you typically need to meet minimum age and education requirements, complete an application, and pass an interview. Many positions require good communication skills, basic computer knowledge, and sometimes specific certifications or training. Employers often provide on-the-job training to familiarize new employees with their systems and procedures.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Puerto Rico?

The most popular types of Call Center jobs in Puerto Rico are:

What are popular job titles related to Call Center jobs in Puerto Rico?

For Call Center jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Call Center jobs in Puerto Rico look for?

The top searched job categories for Call Center jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Call Center jobs?

Cities in Puerto Rico with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Puerto Rico as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Representante de Ventas (Call Center)

Insight Communications

PR • On-site

Full-time

Re-posted 29 days ago

Job description

Descripción de Puesto

Departamento

Operacional

Ubicación

342 San Luis St., Suite 304, San Juan, PR 00920

Puesto

Representante de Ventas (Call Center)

Depende de

German Muñoz

Título

Director Operaciones

Tipo de puesto:

Jornada completa

Media jornada

Contrato

Interno

Horario:

Operación: Lunes a Domingo turnos rotativos

Exento

No exento

Descripción general

Buscamos representante de ventas que brinde asesoría profesional a los clientes actuales y potenciales a través de llamadas telefónicas, para generar ventas efectivas y cumplir con los objetivos de ventas fijados por la empresa. Orientar los clientes sobre los servicios, productos y ofertas ofrecidos, manejar las objeciones y realizar los esfuerzos de ventas.

Responsabilidades y COMPETENCIAS
  • Vender y ofrecer asesoramiento sobre los productos y servicio a los clientes por llamadas telefónicas.
  • Mantener relaciones positivas con el cliente para garantizar futuras ventas.
  • Lograr ventas efectivas.
  • Estar orientado al cumplimiento de objetivos de ventas.
  • Resolver los problemas y quejas de los clientes para maximizar su satisfacción.
  • Alcanzar los objetivos y resultados de ventas establecidos dentro del plazo acordado.
  • Mantenerse al día en cuanto a prácticas recomendadas y tendencias promocionales de la empresa.
  • Apariencia profesional y excelente dicción.
  • Excelencia y calidad en el servicio al cliente.
  • Buena comunicación verbal y escrita, interpersonal y solución de problemas.
  • Poseer alto profesionalismo y habilidad de trato a los clientes.
  • Manejo de tiempo, puntualidad y sentido de urgencia.
  • Dinámico y extrovertido con excelentes capacidades interpersonales.
  • - Toda u otra tarea designada por su supervisor@ o encargado no limitada a lo antes mencionado.
Requisitos de experiencia laboral
  • Experiencia laboral demostrable como representante de ventas.
  • Experiencia en Call center (preferiblemente)
  • Experiencia en Servicio al Cliente
  • Habilidad para ofrecer opciones hechas a la medida de las necesidades del cliente.
  • Excelentes capacidades de venta, comunicación y negociación.
Requisitos académicos
  • Estudios universitarios en Administración de Empresas.
DEMANDAS
  • Trabajo mayormente parado y en movimiento continuo para poder cumplir con éxito sus funciones esenciales.
  • En contacto presencial con el cliente.
  • Expuesto a uso de equipo electrónico en todo momento para realizar sus funciones.
  • Se requiere visión, hablar y escuchar para ejecutar sus funciones y capaz de ser entendido.

Aprobado por

Maria Miranda De Jesús

Título

Directora RRHH & Finanzas

Firma asociado

Fecha


Declaración del Plan de Acción Afirmativa / Igualdad de Oportunidades en el Empleo

Insight Communications, Corp. ofrece igualdad de oportunidades de empleo a todos los empleados y solicitantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin tener en cuenta la raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, identidad o expresión de género, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluyendo reclutamiento, contratación, colocación, promoción, terminación, despido, retiro, transferencia, ausencia, compensación y capacitación.


Rotating shifts from Monday to Sunday according to availability.
40 hours per week