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Call Center Jobs in Puerto Rico (NOW HIRING)

Enterprise Holdings

PR · On-site

$11.25/hr

Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is ...

Enterprise Holdings

PR · On-site

$11.25/hr

OverviewEnterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is ...

Enterprise Holdings

PR

$11.25/hr

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the ...

Insight Communications

PR · On-site

Descripción general El Técnico de Farmacia en el Call Center brinda apoyo telefónico a pacientes, proveedores y aseguradoras, gestionando autorizaciones de recetas, prior authorizations y ...

Insight Communications

PR · On-site

Descripción general El Técnico de Farmacia en el Call Center brinda apoyo telefónico a pacientes, proveedores y aseguradoras, gestionando autorizaciones de recetas, prior authorizations y ...

prometric

Test Center Administrator (PT)

Guaynabo, PR

$13.25 - $16/hr

Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.) * Must be 18 years of age to qualify SKILLS: * Ability to communicate professionally and ...

prometric

Test Center Administrator (PT)

Guaynabo, PR

$13.25 - $16/hr

Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.) * Must be 18 years of age to qualify SKILLS: * Ability to communicate professionally and ...

prometric

Test Center Administrator (PT)

Guaynabo, PR

$13.25 - $16/hr

Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.) * Must be 18 years of age to qualify SKILLS: * Ability to communicate professionally and ...

3500 Square LLC

PR · On-site

$13.25 - $16.75/hr

S. Citizenship required Summary 3500 Square LLC is seeking dedicated and bilingual Customer Service Representatives to join our on-site call center team in Arecibo, Puerto Rico . In this role, you ...

Transworld Systems Inc.

PR · On-site

$12.75 - $16/hr

Providing thorough, efficient, and accurate account updates on computer files for each call made or received * Skip tracing to locate consumer contact information * Counseling delinquent consumers to ...

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Call Center information

What Are the Qualifications to Get a Call Center Job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What are call center jobs?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn significantly higher salaries than entry-level positions. These roles often require experience, leadership skills, and knowledge of call center software and processes.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

More about Call Center jobs
What are the most commonly searched types of Call Center jobs in Puerto Rico? The most popular types of Call Center jobs in Puerto Rico are:
What are popular job titles related to Call Center jobs in Puerto Rico? For Call Center jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Call Center jobs in Puerto Rico look for? The top searched job categories for Call Center jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Call Center jobs? Cities in Puerto Rico with the most Call Center job openings:
Call Center jobs near you
Infographic showing various Call Center job openings in Puerto Rico as of May 2026, with employment types broken down into 2% As Needed, 68% Full Time, 25% Part Time, 1% Temporary, and 4% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution.
Customer Services Specialist - Call Center

Customer Services Specialist - Call Center

Acadia Healthcare

San Juan, PR • On-site

$78.70K - $79.20K/yr

Full-time

Posted 17 days ago

Acadia Healthcare rating

6.1

Company rating: 6.1 out of 10

Based on 183 frontline employees who took The Breakroom Quiz

708th of 864 rated healthcare providers

Job description

  • Proporcionar información y servicios relacionados con la determinación de cobertura, autorización de servicio (o denegación) y enlace a recursos, servicios y sistemas de soporte.
  • Responda a todas las llamadas telefónicas utilizando el script de contestador telefónico aprobado.
  • Evaluar la llamada a una crisis antes de poner en espera cualquier llamada.
  • Identifique y transfiera a los llamadores de referencia a los recursos de la comunidad adecuados.
  • Observar y adherirse a todas las políticas y procedimientos de HIPAA y Derechos de Los Destinatarios.
  • Proporcionar un servicio orientado al consumidor, profesional y compasivo.
  • Documente las llamadas telefónicas entrantes y recopile información demográfica sobre todas las llamadas recibidas antes de realizar la remisión o transferencia.
  • Realizar transferencias cálidas para cualquier persona que necesite una evaluación clínica/pantalla a los médicos del centro.
  • Asegúrese de que se llevan a cabo todos los aspectos de los procesos de inscripción/reinscripción. Esto incluye responder, verificar la residencia del consumidor y asignar clientes según sea necesario.
  • Proporcione a los consumidores información precisa sobre la queja, la apelación y la resolución de disputas locales asociada con su plan de beneficios específico.
  • Realizar llamadas de seguimiento y llamadas de satisfacción del cliente.
  • Demostrar siempre una actitud positiva, empática y profesional hacia los clientes.  Cuando las necesidades del paciente no se satisfacen, reconozca y trabaje para resolver las quejas.  Reconocer que la seguridad del paciente es una prioridad.

What Acadia Healthcare employees say

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About Acadia Healthcare

Sourced by ZipRecruiter

Acadia Healthcare is a leading provider in the healthcare and hospital industry, based in Franklin, Tennessee, United States. The company is recognised for its commitment to creating a behavioural health network that provides accessible, high-quality treatment options for individuals suffering from mental health issues, addiction, eating disorders, and PTSD. Acadia Healthcare was founded in 2005, with the mission to create a world-class organization that sets the standard of excellence in the treatment of specialty behavioural health and addiction disorders.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Franklin, TN, US

Year founded

2005

Social media

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