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Call Center Jobs in Puerto Rico (NOW HIRING)

Northbridge University

PR · On-site

Is responsible for the overall success of the Enrollment Management Call Center and all aspects of the Prequalification and Admissions process. Implement strategies and best practices to support the ...

BCU

Spec, Call Center Service Delivery

Anasco, PR · On-site

$15.25 - $19.75/hr

We are looking for professional individuals to service our members in our fast-paced call center. The primary purpose of this role is to provide best in class member service by answering incoming ...

Insight Communications

PR · On-site

Descripción de Puesto Departamento Operacional Ubicación 342 San Luis St., Suite 304, San Juan, PR 00920 Puesto Representante de Ventas ( Call Center ) Depende de German Muñoz Título Director ...

Insight Communications

PR · On-site

Descripción de Puesto Departamento Operacional Ubicación 342 San Luis St., Suite 304, San Juan, PR 00920 Puesto Representante de Ventas ( Call Center ) Depende de German Muñoz Título Director ...

Liberty Latin America Communications, Inc.

PR

$14.75 - $19/hr

Serve as liaison between the Call Center and other departments such as One IT, Network, NOC, Marketing, etc. to assure complete resolution of referred cases. Communicates with customers, when ...

Enterprise Holdings

PR · On-site

$11.25/hr

Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is ...

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Call Center information

What Are the Qualifications to Get a Call Center Job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What are call center jobs?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn significantly higher salaries than entry-level positions. These roles often require experience, leadership skills, and knowledge of call center software and processes.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

More about Call Center jobs
What are the most commonly searched types of Call Center jobs in Puerto Rico? The most popular types of Call Center jobs in Puerto Rico are:
What are popular job titles related to Call Center jobs in Puerto Rico? For Call Center jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Call Center jobs in Puerto Rico look for? The top searched job categories for Call Center jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Call Center jobs? Cities in Puerto Rico with the most Call Center job openings:
Call Center jobs near you
Infographic showing various Call Center job openings in Puerto Rico as of May 2026, with employment types broken down into 2% As Needed, 68% Full Time, 25% Part Time, 1% Temporary, and 4% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution.
Call Center Representative | Full-Time | $13/hr

Call Center Representative | Full-Time | $13/hr

PLANET FITNESS

San Juan, PR

$13/hr

Full-time

Posted 8 days ago

Planet Fitness rating

5.5

Company rating: 5.5 out of 10

Based on 586 frontline employees who took The Breakroom Quiz

47th of 61 rated gym and leisure clubs

Job description

Company Overview

Easy Mile Fitness is a multi-unit franchisee of Planet Fitness health clubs located throughout the Southeast, owning & operating +50 Planet Fitness clubs in Florida, Georgia, South Carolina, Puerto Rico and Canada. At EMF we look to live out our mission statement:

"To create and serve our communities by enriching lives through passionate team members who embody Planet Fitness values"

With more than 2,600 locations, Planet Fitness (NYSE: PLNT) is one of the largest and most popular fitness chains in the world. Planet Fitness possesses a highly recognized brand in the high-value, low-price segment of the market. Its core mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which it calls the Judgement Free Zone.

General Responsibilities:

The Collection Officer will be responsible for outstanding member accounts, resolving member inquiries about their invoice history, decrease delinquency accounts and collecting member payments. They will also oversee the authentication of the members for the Optum and Tivity Health program. We are looking for an enthusiastic professional that is detail oriented and enjoys working directly with customer service while maintaining a great relationship with our members. This position will directly report to the Accounts Payable Specialist and the Financial Controller.

Duties & Responsibilities
  • Member Service:
    • Contact members in regards to their billing problems and outstanding accounts.
    • Answer phones in a friendly manner and assist members with a variety of questions.
    • Provide all necessary information for member account optimization.
    • Support members with their account updates.
    • Surveil Member calls, accounts adjustments, waived fees and/or dues for members from clubs across Puerto Rico, Florida, Georgia, South Carolina and Oregon.
  • Finance:
    • Identify issues attributing to account delinquency and discuss them with management.
    • Uphold the record keeping of delinquent accounts.
    • Accountable for reducing and resolving delinquency for assigned clubs and rescuing members from delinquency, applying good customer service in a timely manner.
    • Collect customer payments and billing information changes in accordance with payment due dates.
    • Effective management of ABC Ignite Reports.
    • Meet specific Goals defined by the Finance department.
    • Complete the Collection Update using the Past Due Member Detail Reports and download EFT Returns.
    • Perform other assigned tasks and duties necessary to support the Finance Department.
Qualifications/Requirements
  • Outstanding communication and interpersonal skills.
  • Ability to meet departmental standards with regard to quality, efficiency, initiative and work collaboratively within the finance department
  • Bilingual (Spanish and English) verbal and written required.
  • Strong phone and verbal communication skills along with active listening and problem solving.
  • Experience with ABC Ignite preferred.
  • Experience in Call Center preferred.
  • Proficient with Microsoft Office applications (Microsoft Word, Microsoft Excel)
  • A High School Diploma or Equivalent required.
  • Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

What Planet Fitness employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Planet Fitness

Sourced by ZipRecruiter

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Industry

Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers

Company size

501 - 1,000 Employees

Headquarters location

Hampton, NH, US

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