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Call Center Jobs in Nebraska (NOW HIRING)

TEKsystems

Contact Center Rep (PART TIME)

Bellevue, NE · Remote

$16.50/hr

Call center, customer support, or contact center experience preferred * Strong verbal and written communication skills * Accurate data entry skills and attention to detail * Comfortable navigating ...

TEKsystems

Contact Center Rep (PART TIME)

Bellevue, NE · Remote

$16.50/hr

Call center, customer support, or contact center experience preferred * Strong verbal and written communication skills * Accurate data entry skills and attention to detail * Comfortable navigating ...

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How much do call center jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for call center in Nebraska is $17.08, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $18.32 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

How to start working at a call center?

To start working at a call center, you typically need to meet minimum age and education requirements, complete an application, and pass an interview. Many positions require good communication skills, basic computer knowledge, and sometimes specific certifications or training. Employers often provide on-the-job training to familiarize new employees with their systems and procedures.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

Are call center jobs worth it?

Call center jobs involve handling customer inquiries and support, often requiring good communication skills and patience. They typically offer entry-level opportunities with flexible schedules, but may have variable pay and high call volume, which can impact job satisfaction.
More about Call Center jobs
What are the most commonly searched types of Call Center jobs in Nebraska? The most popular types of Call Center jobs in Nebraska are:
What are popular job titles related to Call Center jobs in Nebraska? For Call Center jobs in Nebraska, the most frequently searched job titles are:
What job categories do people searching Call Center jobs in Nebraska look for? The top searched job categories for Call Center jobs in Nebraska are:
What cities in Nebraska are hiring for Call Center jobs? Cities in Nebraska with the most Call Center job openings:
Call Center jobs near you
Infographic showing various Call Center job openings in Nebraska as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,523 per year, or $17.1 per hour.

Part-Time Call Center & Scheduling Coordinator M-F 8am-12pm

Bluestem Health

Lincoln, NE • On-site

$15.50 - $19.75/hr

Part-time

Posted 29 days ago

Bluestem Health rating

9.1

Company rating: 9.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

The Call Center and Scheduling Coordinator serves as the first point of contact for all of our incoming calls; answering incoming calls, listening to and documenting voicemails, verifying contact information, scheduling appointments, documenting and sending tasks to staff in regards to any voicemails or incoming calls, and performing all clerical duties necessary assist patients during calls.
Essential Duties:
1. Welcomes patients and visitors by greeting on the telephone.
2. Answers calls, in a courteous and professional manner.
3. Transfer calls to appropriate personnel, as necessary.
4. Maintains confidentiality of personal and financial information.
5. Protects patient confidentiality by making sure protected health information is secured by not leaving PHI in plain sight and logging off/locking the computer before leaving it unattended.
6. Optimizes patient satisfaction by scheduling appointments by telephone.
7. Answers patients' questions and/or sends tasks to the appropriate staff member(s).
8. Maintains patient accounts by obtaining, recording, and updating personal and financial information.
9. Works in collaboration with other health professionals and members of the health care team in order to ensure patients receive timely care.
10. Performs other necessary duties as required to support the organization and ensure quality patient care
Requirements
1. High School diploma or GED required
2. One year of medical office experience preferred
3. Strong computer skills, including working knowledge of Microsoft Excel and Word
4. Bilingual preferred
5. Good oral and written communication skills
6. Highly organized, attentive to detail, quality and accuracy
7. High energy and a positive attitude
8. Strong commitment to customer service and professionalism
9. Ability to interrelate with a wide variety of people and cultures
10. Ability to work under pressure
11. Ability to maintain high level of confidentiality
12. An ability to fulfill their job requirements with minimal supervision
13. Ability to communicate effectively in person and on the telephone with the public, patients, and staff

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