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Call Center Jobs in Michigan (NOW HIRING)

Lascko Services

Call Center Representative

Muskegon, MI

$17 - $20/hr

Call Center Representative We are seeking a dynamic and customer-focused call taker to join our team. The ideal candidate will possess exceptional problem-solving skills and a passion for delivering ...

Refloor

Call Center Representative

Troy, MI · On-site

$15 - $18.75/hr

Call Center Representative Are you a people person who loves connecting with others and helping them solve problems? We're looking for a Call Center Representative to join our team and be the ...

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All JobsCall Center JobsCall Center Jobs in Michigan

Call Center information

See Michigan salary details

$9

$15

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How much do call center jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for call center in Michigan is $15.61, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $16.78 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Michigan?

The most popular types of Call Center jobs in Michigan are:

What are popular job titles related to Call Center jobs in Michigan?

For Call Center jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Call Center jobs in Michigan look for?

The top searched job categories for Call Center jobs in Michigan are:

What cities in Michigan are hiring for Call Center jobs?

Cities in Michigan with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Michigan as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 17% Part Time, 3% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $32,473 per year, or $15.6 per hour.

Call Center Representative

Luxury Bath Technologies

Marine City, MI • On-site

$17/hr

Full-time

Re-posted 11 days ago

Job description

Call Center Representative 

 Port Huron, MI
 $17/hour base + Uncapped Commission
 Full-Time | Morning & Evening Shifts Available

About Us

With over 25 years in business, Luxury Bath is a leader in the acrylic bath remodeling industry and one of the fastest-growing companies in the home improvement space. We specialize in beautiful, durable, and low-maintenance bathroom solutions that improve homeowners’ lives.

Job Summary

Luxury Bath / Mobility Remodelers is hiring a high-energy Call Center Representative to join our Port Huron team. In this role, you will connect with homeowners, generate leads, and schedule free in-home consultations.

This is an on-site position (not remote).

What You’ll Do
  • Make outbound calls to homeowners to set appointments
  • Deliver and adapt scripted sales pitches
  • Handle objections and answer customer questions
  • Confirm, reschedule, and follow up on appointments
  • Enter lead and customer information into company systems
  • Answer inbound calls from advertising campaigns
  • Maintain accurate records and daily reports
  • Support the sales team by scheduling qualified appointments
What We’re Looking For
  • Experience in call center, telemarketing, or sales preferred
  • Strong communication and persuasion skills
  • Comfortable working in a fast-paced, high-call-volume environment
  • Basic computer/data entry skills
  • Self-motivated, reliable, and goal-oriented
What We Offer
  • $17/hour base pay + commission (uncapped earning potential)
  •  Paid training and ongoing coaching
  •  Career advancement opportunities
  •  Supportive team environment
  •  Stable, growing company
Schedule
  • Full-time
  • Morning and evening shifts available
Apply Today!

Join one of the fastest-growing companies in the industry and start earning while making a difference for homeowners.

Apply now to jumpstart your career with Luxury Bath!

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