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Call Center Workforce Jobs (NOW HIRING)

BCForward

Call Center Representative

West Lafayette, IN · On-site

$25.36/hr

Call Center Representative Location: West Lafayette, IN 47906 (Onsite Only) Duration: Temp - 4 ... Founded in 1998 on the idea that industry leaders needed a professional service, and workforce ...

Infiniti Workforce Solutions

Call Center Rep

Texarkana, AR · On-site

$15 - $18.50/hr

Call Center Representative Vertical Alliance Group is the parent company of INFINITI Fleet Safety Training--online training tools, including a learning management system for industries like ...

PSI Services LLC

Call Center Manager

Henderson, NV · On-site

$70K - $80K/yr

Title: Call Center Manager Location: Henderson, NV Salary: $70-$80K About PSI Belong, Grow, and ... Support workforce planning activities, including staffing coordination, schedule oversight, and ...

AbsoluteCare

Call Center Supervisor - 2976

Baltimore, MD · On-site +1

Job Summary The Call Center Supervisor provides day-to-day leadership for a designated call center ... The Supervisor partners closely with Workforce Management to support schedule adherence, coverage ...

PSI Services LLC

Call Center Manager

Henderson, NV

$70 - $80K/hr

Title: Call Center Manager Location: Henderson, NV Salary: $70-$80K About PSI Belong, Grow, and ... Support workforce planning activities, including staffing coordination, schedule oversight, and ...

Broadridge

Manager, Call Center

Edgewood, NY · On-site

Manage call center-client interactions, including performance feedback, calibration sessions, and ... Lead forecasting and workforce planning efforts to ensure operational efficiency and cost ...

DaBella

Call Center Systems Manager

Austin, TX · On-site

$100K - $120K/yr

You'll partner closely with Call Center Leadership, IT, Data Analytics, and Enterprise Applications ... Experience with workforce management and analytics tools * Familiarity with platforms such as ...

Dabella

Call Center Systems Manager

Austin, TX

$100K - $120K/yr

You'll partner closely with Call Center Leadership, IT, Data Analytics, and Enterprise Applications ... Experience with workforce management and analytics tools * Familiarity with platforms such as ...

allianthcm

Medical Call Center Director

New York, NY · On-site

Oversees end-to-end operations for call centers, including organizational design, workforce ... Travels as needed to call center locations or partner sites to ensure alignment, performance ...

MCI Careers

Call Center Supervisor

Wichita, KS · On-site

$30K - $40K/yr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Oversee workforce management, including scheduling and goal setting. * Develop strategies to ensure ...

MCI Careers

Call Center Sales Manager

Las Cruces, NM · On-site

$50K - $60K/yr

The Call Center Sales Manager oversees all aspects of our call center team. As a sales manager, you ... Directs workforce management activities and sets performance goals and objectives accordingly

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Call Center Workforce information

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How much do call center workforce jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for call center workforce in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Call Center Workforce?

A Call Center Workforce refers to the group of employees responsible for handling customer interactions, such as phone calls, emails, or chats, in a call center environment. This workforce typically includes agents, supervisors, and support staff who work together to provide customer service, technical support, or sales assistance. Effective call center workforce management is crucial for ensuring optimal staffing, meeting service level agreements, and providing a positive customer experience. Tools and strategies like workforce management software are often used to forecast call volumes, schedule shifts, and monitor performance.

What is the difference between Call Center Workforce vs Customer Service Representative?

AspectCall Center WorkforceCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in call handlingHigh school diploma or equivalent; training in customer service skills
Work EnvironmentCall centers, remote or on-site, high-volume callsOffice or remote, direct interaction with customers
Industry UsageUsed broadly across industries for large-scale call handlingCustomer-facing roles in retail, telecom, finance, etc.
Search/Comparison IntentOften compared for workforce planning and staffingCompared for customer interaction roles

The Call Center Workforce encompasses a broad group of employees handling high-volume calls in call centers, often requiring specific training. Customer Service Representatives are a subset of this workforce, directly interacting with customers to resolve issues. While both roles require similar credentials and work environments, the Call Center Workforce refers to the larger group involved in call operations, whereas Customer Service Representatives focus on customer-facing tasks.

What are the key skills and qualifications needed to thrive as a Call Center Workforce professional, and why are they important?

To thrive as a Call Center Workforce professional, you need strong analytical abilities, scheduling expertise, and a background in workforce management or related fields, often supported by a relevant degree or certification. Proficiency with workforce management systems (such as NICE, Verint, or Genesys), forecasting tools, and Excel is typically required. Excellent communication, adaptability, and problem-solving skills are essential soft skills for coordinating with teams and responding to dynamic call center demands. These skills are vital to ensure efficient staffing, optimal service levels, and positive customer experiences in a fast-paced environment.

What are the main challenges faced by Call Center Workforce professionals, and how can they be overcome?

Call Center Workforce professionals often face challenges such as managing fluctuating call volumes, maintaining schedule adherence, and ensuring adequate staffing during peak periods. To overcome these issues, they rely on workforce management software, real-time data analysis, and close communication with team leads to adjust staffing plans quickly. Developing strong problem-solving and adaptability skills helps them respond proactively to unexpected changes, ensuring both customer satisfaction and efficient operations.
More about Call Center Workforce jobs
What cities are hiring for Call Center Workforce jobs? Cities with the most Call Center Workforce job openings:
What job categories do people searching Call Center Workforce jobs look for? The top searched job categories for Call Center Workforce jobs are:
Call Center Workforce jobs near you
Infographic showing various Call Center Workforce job openings in the United States as of June 2026, with employment types broken down into 77% Full Time, 18% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Manager

Call Center Manager

Serenity Mental Health Centers

Farmers Branch, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

Want to Make a Difference for Others as a Leader in Healthcare? Welcome to Serenity.
If you've ever thought about a career in healthcare but didn't know where to start - this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like.
No Healthcare Experience? We've Got You.
We're not hiring for medical know-how - we're hiring leaders. If you can motivate a team, hit goals, and keep things running smoothly, you'll thrive here. Bring your people skills and drive - we'll teach you the rest.
The Role: Call Center Manager Las Colinas, TX
As Call Center Manager, you'll lead Serenity's patient support team of 100+ reps. You'll provide daily guidance, boost team performance, and streamline operations using practical strategy and data-driven decisions.
What You'll Be Doing:
  • Supervise and coach call center team to deliver top-tier patient service
  • Improve call center metrics while ensuring quality patient interactions
  • Monitor and analyze call center performance data to drive continuous improvement
  • Create and maintain standard operating procedures for patient communication
  • Lead training initiatives on healthcare regulations and company policies
  • Collaborate with clinical teams to ensure seamless patient care coordination
  • Manage schedules to ensure coverage across all time zones
  • Handle escalated patient concerns with empathy and resolution focus
  • Ensure HIPAA compliance and patient confidentiality in all interactions

What You Need:
  • 7+ years of call center management experience, healthcare setting strongly preferred
  • Solid working knowledge of Workforce Management systems and practices
  • Excellence in developing and motivating customer service teams
  • Data-driven approach to performance management and process improvement
  • Track record of improving customer satisfaction metrics and team performance
  • Crisis management experience and ability to handle sensitive situations
  • Experience with healthcare scheduling systems and EMR platforms a plus
  • Strong understanding of HIPAA regulations and healthcare compliance requirements

Why You'll Love Working at Serenity:
  • Competitive pay based on experience
  • Luxe-level benefits: We cover 90% of medical, dental & vision
  • 401(k) - because your future deserves self-care too
  • 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge
  • Employee Referral Program
  • Opportunity for advancement and professional development

Who We Are:
Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.
Serenity Healthcare is an equal opportunity employer - if you're qualified, you're welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.

Apply