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Call Center Workforce Jobs (NOW HIRING)

RemX

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Call Center Specialist

Alpharetta, GA · On-site

$20/hr

Call Center Specialist I (8 openings) Alpharetta, GA - Onsite (must live within 20-25 miles) $20/hr ... Workforce Specialist: When our Talent is looking for their next opportunity, we know they are not ...

New

PSI Services LLC

Call Center Manager

Henderson, NV

$70 - $80K/hr

Title: Call Center Manager Location: Henderson, NV Salary: $70-$80K About PSI Belong, Grow, and ... Support workforce planning activities, including staffing coordination, schedule oversight, and ...

New

BCForward

Call Center Representative

Sylvania, OH · On-site

$21/hr

Customer Service Representative- Call Center Worksite: Remote (Local to Sylvania OH ) Duration: 6 ... Founded in 1998 on the idea that industry leaders needed a professional service, and workforce ...

Broadridge

Manager, Call Center

Edgewood, NY · On-site

Manage call center-client interactions, including performance feedback, calibration sessions, and ... Lead forecasting and workforce planning efforts to ensure operational efficiency and cost ...

RemX

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Call Center Rep Banking

Alpharetta, GA · On-site

$20/hr

Seeking Call Center Representatives with Banking experience for a busy call center in Alpharetta GA ... Workforce Specialist: When our Talent is looking for their next opportunity, we know they are not ...

New

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Oversee workforce management, including scheduling and goal setting. * Develop strategies to ensure ...

MCI Careers

Call Center Supervisor

Wichita, KS · On-site

$30K - $40K/yr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Oversee workforce management, including scheduling and goal setting. * Develop strategies to ensure ...

MCI Careers

Call Center Sales Manager

Las Cruces, NM · On-site

$50K - $60K/yr

The Call Center Sales Manager oversees all aspects of our call center team. As a sales manager, you ... Directs workforce management activities and sets performance goals and objectives accordingly

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

$30K - $40K/yr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Oversee workforce management, including scheduling and goal setting. * Develop strategies to ensure ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Oversee workforce management, including scheduling and goal setting. * Develop strategies to ensure ...

MCI Careers

Call Center Sales Manager

Wichita, KS

The Call Center Sales Manager oversees all aspects of our call center team. As a sales manager, you ... Directs workforce management activities and sets performance goals and objectives accordingly

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Call Center Workforce information

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How much do call center workforce jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for call center workforce in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Call Center Workforce?

A Call Center Workforce refers to the group of employees responsible for handling customer interactions, such as phone calls, emails, or chats, in a call center environment. This workforce typically includes agents, supervisors, and support staff who work together to provide customer service, technical support, or sales assistance. Effective call center workforce management is crucial for ensuring optimal staffing, meeting service level agreements, and providing a positive customer experience. Tools and strategies like workforce management software are often used to forecast call volumes, schedule shifts, and monitor performance.

What is the difference between Call Center Workforce vs Customer Service Representative?

AspectCall Center WorkforceCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in call handlingHigh school diploma or equivalent; training in customer service skills
Work EnvironmentCall centers, remote or on-site, high-volume callsOffice or remote, direct interaction with customers
Industry UsageUsed broadly across industries for large-scale call handlingCustomer-facing roles in retail, telecom, finance, etc.
Search/Comparison IntentOften compared for workforce planning and staffingCompared for customer interaction roles

The Call Center Workforce encompasses a broad group of employees handling high-volume calls in call centers, often requiring specific training. Customer Service Representatives are a subset of this workforce, directly interacting with customers to resolve issues. While both roles require similar credentials and work environments, the Call Center Workforce refers to the larger group involved in call operations, whereas Customer Service Representatives focus on customer-facing tasks.

What are the key skills and qualifications needed to thrive as a Call Center Workforce professional, and why are they important?

To thrive as a Call Center Workforce professional, you need strong analytical abilities, scheduling expertise, and a background in workforce management or related fields, often supported by a relevant degree or certification. Proficiency with workforce management systems (such as NICE, Verint, or Genesys), forecasting tools, and Excel is typically required. Excellent communication, adaptability, and problem-solving skills are essential soft skills for coordinating with teams and responding to dynamic call center demands. These skills are vital to ensure efficient staffing, optimal service levels, and positive customer experiences in a fast-paced environment.

What are the main challenges faced by Call Center Workforce professionals, and how can they be overcome?

Call Center Workforce professionals often face challenges such as managing fluctuating call volumes, maintaining schedule adherence, and ensuring adequate staffing during peak periods. To overcome these issues, they rely on workforce management software, real-time data analysis, and close communication with team leads to adjust staffing plans quickly. Developing strong problem-solving and adaptability skills helps them respond proactively to unexpected changes, ensuring both customer satisfaction and efficient operations.
More about Call Center Workforce jobs
What cities are hiring for Call Center Workforce jobs? Cities with the most Call Center Workforce job openings:
What job categories do people searching Call Center Workforce jobs look for? The top searched job categories for Call Center Workforce jobs are:
Call Center Workforce jobs near you
Infographic showing various Call Center Workforce job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Specialist

Call Center Specialist

RemX

Alpharetta, GA • On-site

$20/hr

Full-time

Posted 2 days ago

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Job description

Call Center Specialist I (8 openings)

Alpharetta, GA – Onsite (must live within 20–25 miles)

$20/hr | Direct Hire

Schedule:

Monday–Friday, 8am–5pm EST + rotating Saturdays (2–3/month)

Requirements:

  • 1+ year call center experience (high volume preferred: 100+ calls/day; 50+ considered)
  • Banking experience preferred (open to strong retail/customer service background)
  • Comfortable working with metrics/KPIs
  • Must be adaptable and able to handle a fast-paced environment

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:
When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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About RemX

Sourced by ZipRecruiter

RemX is a proven leader in the Contract to Hire job industry. We help place the right people in the right jobs. Let us help you today!

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Atlanta, GA, US

Social media

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