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Call Center Workforce Jobs (NOW HIRING)

ALEC

Call Center Manager

Gurnee, IL · On-site

$63K - $105K/yr

Call Center Manager The Call Center Manager provides day-to-day leadership and direction for the ... Ensure appropriate staffing, scheduling, and workforce management to consistently meet member ...

A-Star Heat & Air

Be Seen First

Call Center Manager

Dallas, TX · On-site

$55K - $65K/yr

Monitor call queues, scheduling, staffing, and workforce management * Ensure service levels and ... Previous Call Center Manager experience preferred * HVAC, Plumbing, Electrical, or Home Services ...

kgs

Call Center Operations Manager

Nashville, TN · On-site

The Call Center Operations Manager will be responsible for the direct management and oversight of ... Oversee workforce management activities including staff scheduling, shift assignments, leave ...

Verida Inc

Call Center Supervisor - WI

Villa Rica, GA · On-site

Supervises and develops frontline call center staff in accordance with company policies, procedures ... Oversees daily team performance, coaching, workforce utilization, employee development, and ...

kgs

Call Center Operations Manager

Nashville, TN · On-site

The Call Center Operations Manager will be responsible for the direct management and oversight of ... Oversee workforce management activities including staff scheduling, shift assignments, leave ...

ttg Talent Solutions

OTC Call Center Lead

Doral, FL

$19 - $20/hr

The OTC Call Center Lead serves as a key resource for escalated customer concerns, agent development, performance monitoring, workforce coverage, and operational support. This individual will ...

System One

Call Center Representative

Tulsa, OK · On-site

$13.75 - $17.25/hr

Call Center Representative Tulsa, OK | Full-Time | Day Shift System One is hiring a Call Center ... workforce solutions across North America. We help clients get work done more efficiently and ...

System One

Call Center Representative

Tulsa, OK · On-site

$13.75 - $17.25/hr

Call Center Representative Tulsa, OK | Full-Time | Day Shift System One is hiring a Call Center ... workforce solutions across North America. We help clients get work done more efficiently and ...

System One

Call Center Representative

Tulsa, OK · On-site

$13.75 - $17.25/hr

Call Center Representative Tulsa, OK | Full-Time | Day Shift System One is hiring a Call Center ... workforce solutions across North America. We help clients get work done more efficiently and ...

BCForward

Call Center Representative

Austin, TX · On-site

$20/hr

Call Center Representative Location: Austin TX 78727 Duration: 10+ Months Contract Pay Rate: $20/hr ... Founded in 1998 on the idea that industry leaders needed a professional service, and workforce ...

BCForward

Call Center Representative

Albuquerque, NM · On-site

$19.90/hr

BCforward is currently seeking a highly motivated Call Center Representative - Albuquerque NM Title ... Founded in 1998 on the idea that industry leaders needed a professional service, and workforce ...

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Call Center Workforce information

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How much do call center workforce jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for call center workforce in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a call center workforce?

A Call Center Workforce refers to the group of employees responsible for handling customer interactions, such as phone calls, emails, or chats, in a call center environment. This workforce typically includes agents, supervisors, and support staff who work together to provide customer service, technical support, or sales assistance. Effective call center workforce management is crucial for ensuring optimal staffing, meeting service level agreements, and providing a positive customer experience. Tools and strategies like workforce management software are often used to forecast call volumes, schedule shifts, and monitor performance.

What are the key skills and qualifications needed to thrive as a call center workforce professional?

To thrive as a Call Center Workforce professional, you need strong analytical abilities, scheduling expertise, and a background in workforce management or related fields, often supported by a relevant degree or certification. Proficiency with workforce management systems (such as NICE, Verint, or Genesys), forecasting tools, and Excel is typically required. Excellent communication, adaptability, and problem-solving skills are essential soft skills for coordinating with teams and responding to dynamic call center demands. These skills are vital to ensure efficient staffing, optimal service levels, and positive customer experiences in a fast-paced environment.

What are the main challenges faced by call center workforce professionals, and how can they be overcome?

Call Center Workforce professionals often face challenges such as managing fluctuating call volumes, maintaining schedule adherence, and ensuring adequate staffing during peak periods. To overcome these issues, they rely on workforce management software, real-time data analysis, and close communication with team leads to adjust staffing plans quickly. Developing strong problem-solving and adaptability skills helps them respond proactively to unexpected changes, ensuring both customer satisfaction and efficient operations.

What is the difference between Call Center Workforce vs Customer Service Representative?

AspectCall Center WorkforceCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in call handlingHigh school diploma or equivalent; training in customer service skills
Work EnvironmentCall centers, remote or on-site, high-volume callsOffice or remote, direct interaction with customers
Industry UsageUsed broadly across industries for large-scale call handlingCustomer-facing roles in retail, telecom, finance, etc.
Search/Comparison IntentOften compared for workforce planning and staffingCompared for customer interaction roles

The Call Center Workforce encompasses a broad group of employees handling high-volume calls in call centers, often requiring specific training. Customer Service Representatives are a subset of this workforce, directly interacting with customers to resolve issues. While both roles require similar credentials and work environments, the Call Center Workforce refers to the larger group involved in call operations, whereas Customer Service Representatives focus on customer-facing tasks.

What does the call center workforce do in a call center?

The call center workforce handles customer interactions by answering inquiries, resolving issues, and providing information through phone, email, or chat channels. They use communication skills, product knowledge, and sometimes customer relationship management (CRM) tools to ensure customer satisfaction and support business operations.
More about Call Center Workforce jobs

What cities are hiring for Call Center Workforce jobs?

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What job categories do people searching Call Center Workforce jobs look for?

The top searched job categories for Call Center Workforce jobs are:

Call Center Workforce jobs near you
Infographic showing various Call Center Workforce job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Manager

ALEC

Gurnee, IL • On-site

$63K - $105K/yr

Other

This job post has expired 4 days ago. Applications are no longer accepted.

Job description

Call Center Manager

The Call Center Manager provides day-to-day leadership and direction for the Call Center in close partnership with the Vice President of Virtual Services. This role builds and sustains a high-performing team, advancing a culture of service quality, accountability, and continuous improvement. The manager is accountable for the overall member experience, operational performance, employee development, and achievement of departmental service and sales objectives.

Essential Functions:

  • Provide leadership, coaching, and development for employees through regular one-on-one meetings, performance evaluations, feedback, and professional development planning.
  • Own departmental service, quality, productivity, and sales metrics, using data and performance trends to drive continuous improvement.
  • Model and reinforce the credit union's service quality standards while partnering with the Service Quality Analyst to deliver exceptional member experiences.
  • Work closely with the Vice President of Virtual Services to support strategic initiatives, budgeting, operational planning, and process improvement efforts.
  • Ensure appropriate staffing, scheduling, and workforce management to consistently meet member service expectations.
  • Build strong partnerships across departments to improve operational efficiency and create seamless member experiences.
  • Serve as the primary operational contact for key call center vendors by managing vendor relationships, monitoring service levels, resolving issues, evaluating performance, and ensuring vendor partnerships support organizational goals and an exceptional member experience.
  • Ensure compliance with all applicable regulations, policies, procedures, and credit union standards.
  • Ownership of call center policies, procedures, training resources, and monthly reporting.
  • Research and resolves escalated member inquiries and complaints.
  • Other duties as may be assigned

Qualifications:

  • Education Required: High School Diploma or equivalent (GED)
  • Education Preferred: Bachelor's degree in Business Administration or related field
  • Experience Required: Three (3) years of call center experience in a financial institution and three (3) years of management experience
  • Experience Preferred: Five (5) years of management experience

The base pay for this position is $63,445.33 to $105,738.89 annually. In specific locations, the pay range may vary from the range posted.

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About ALEC

Sourced by ZipRecruiter

Industry

Finance and insurance

Company size

51 - 200 Employees

Headquarters location

Gurnee, IL, US

Year founded

1990

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