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Call Center Workforce Management Jobs in California

The Bugman

Call Center Manager

Anaheim, CA · On-site

$65K - $85K/yr

The ideal candidate will have a strong background in call center management, excellent leadership skills, and a proven ability to optimize workflows, manage schedules, and monitor performance metrics.

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Remote Workforce Manager

Walnut Creek, CA · Remote

$31 - $37/hr

Workforce management, staffing, call center, or operations management experience. * Experience with workforce management or productivity-tracking software. * Healthcare, home health, hospice, or ...

Bath Concepts

Call Center Manager

Modesto, CA · On-site

Call Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low ... Qualified applicants will have excellent computer and communication skills, management experience ...

Health Link

Remote Workforce Manager

Walnut Creek, CA · Remote

$31 - $37/hr

Workforce management, staffing, call center, or operations management experience. * Experience with workforce management or productivity-tracking software. * Healthcare, home health, hospice, or ...

ALO

Manager, Workforce Management

Beverly Hills, CA

$125K - $140K/yr

As we continue the rapid global expansion, our Retail Tech Enablement team sits at the center of ... QUALIFICATIONS * 4+ years of progressive retail-specific workforce management, labor planning, or ...

Goodwill Sacramento

Call Center Manager

Sacramento, CA · On-site

Call Center Manager At Goodwill Industries Sacramento Valley & Northern Nevada, Inc. (Goodwill) you ... Ability to apply sound management principles; supervise, train and evaluate up to 15 employees.

Goodwill Sacramento

Call Center Manager

Sacramento, CA · On-site

Call Center Manager At Goodwill Industries ® Sacramento Valley & Northern Nevada, Inc. (Goodwill ... Ability to apply sound management principles; supervise, train and evaluate up to 15 employees.

Brody Pennell

Call Center Manager

Los Angeles, CA · On-site

$33.65 - $48.08/hr

Position Summary The Call Center Manager is responsible for leading the daily operations of the ... Work collaboratively with Service, Plumbing, Electrical, Sales, and Management teams to support ...

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Call Center Workforce Management information

What is a call center workforce management?

A Call Center Workforce Management (WFM) job involves forecasting call volumes, scheduling agents, and optimizing staffing to ensure efficiency and service level goals are met. WFM professionals analyze historical data, monitor real-time metrics, and adjust schedules to balance workload demands. They also use workforce management software to track productivity and improve customer experience. Their role is crucial in minimizing costs while maintaining high service quality in a call center environment.

What are the typical daily responsibilities of a call center workforce management professional?

A Call Center Workforce Management professional is responsible for forecasting call volumes, creating and adjusting staff schedules, and monitoring real-time queues to ensure adequate coverage throughout the day. They regularly analyze key performance metrics, coordinate with call center team leads to address staffing gaps, and adjust plans in response to unexpected changes like high call spikes or employee absences. Daily tasks may also include producing reports, communicating with management about service level achievements, and supporting continuous improvement projects. This role is collaborative, requiring close work with both operations and HR teams to achieve service, efficiency, and employee satisfaction targets.

What are the key skills and qualifications needed to thrive in call center workforce management, and why are they important?

To thrive in Call Center Workforce Management, you need strong analytical skills, expertise in forecasting and scheduling, and experience in operational optimization, usually supported by a degree in business, statistics, or a related field. Familiarity with workforce management software (such as NICE, Verint, or Genesys), advanced Excel skills, and understanding of call routing systems are highly valued, and relevant certifications can be advantageous. Excellent problem-solving, communication, and adaptability help professionals effectively balance staffing needs with business goals and respond to rapidly changing demands. These skills are essential to ensure optimal call center performance, cost control, and high levels of customer and employee satisfaction.

What are popular job titles related to Call Center Workforce Management jobs in California?

For Call Center Workforce Management jobs in California, the most frequently searched job titles are:

What job categories do people searching Call Center Workforce Management jobs in California look for?

The top searched job categories for Call Center Workforce Management jobs in California are:

What cities in California are hiring for Call Center Workforce Management jobs?

Cities in California with the most Call Center Workforce Management job openings:

Call Center Workforce Management jobs near you
Infographic showing various Call Center Workforce Management job openings in California as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution.

Call Center Manager

BCI Acrylic Independent Dealers

Riverside, CA • On-site

Full-time

Re-posted yesterday

Job description

Call Center Manager
Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.

Apply