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Call Center Weekends Jobs in Missouri (NOW HIRING)

SSM Health

Call Center Representative (Telecom)

Saint Louis, MO · On-site

$15.50 - $19.50/hr

PRN position -The role requires full availability including weekends and holidays. The shifts for coverage are as follows: 6:00AM-2:00PM, 7:30AM-3:30PM, 8:00AM-4:00PM, 11:00AM-7:00PM & 2:30PM-10:30PM ...

Aspen Dental

Bilingual Scheduling Center Agent

MO

$17/hr

Additional duties as assigned by the Call Center Leadership team Job Requirements: * High School ... Some evening and weekend scheduling availability required Compensation and Benefits: * Pay rate ...

Guitar Center

Gear Trainer

Kansas City, MO · On-site

... or weekends). * Ability to sit or stand for extended periods while delivering training ... Contact center / call center environment * Retail or e-commerce sales (music or related gear ...

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Call Center Weekends information

What are the key skills and qualifications needed to thrive as a call center weekend representative?

To excel as a Call Center Weekend Representative, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency are typically required. Strong problem-solving abilities, patience, and resilience under pressure help individuals stand out in this customer-facing role. These competencies are essential for providing efficient, high-quality support during peak weekend hours and maintaining customer satisfaction.

What is the difference between Call Center Weekends vs Customer Service Representative?

AspectCall Center WeekendsCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often with shift work including weekendsOffice or remote, handling customer inquiries
Industry UsageCommon in telecommunications, retail, and service sectorsWidely used across various industries including retail, finance, and tech

Call Center Weekends roles focus on providing customer support during weekend shifts, often requiring shift flexibility. Customer Service Representatives handle customer inquiries across industries, with similar credentials and work environments. The main difference lies in scheduling and specific job functions related to weekend coverage.

What is a call center weekend?

Call Center Weekends jobs refer to positions in customer service or support centers that require employees to work primarily on Saturdays and Sundays. These roles typically involve answering customer inquiries, resolving issues, or providing technical support over the phone, via chat, or through email during weekend shifts. Many businesses offer weekend call center roles to ensure customers can get assistance outside of standard weekday hours. These positions can be full-time or part-time and often require strong communication skills and the ability to handle high-stress situations.

What are some common challenges faced by call center agents working weekend shifts, and how can they be managed?

Call center agents working weekend shifts may encounter challenges such as higher call volumes due to limited weekday support, managing customer expectations outside regular business hours, and balancing personal life with non-traditional work schedules. To manage these challenges, agents often rely on strong time management skills, effective communication with teammates and supervisors, and utilizing available resources such as knowledge bases or escalation pathways. Many organizations also provide additional support or incentives for weekend staff to promote motivation and work-life balance.

What are popular job titles related to Call Center Weekends jobs in Missouri?

For Call Center Weekends jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Call Center Weekends jobs in Missouri look for?

The top searched job categories for Call Center Weekends jobs in Missouri are:

What cities in Missouri are hiring for Call Center Weekends jobs?

Cities in Missouri with the most Call Center Weekends job openings:

Call Center Weekends jobs near you

Part-Time Crisis Call Center Specialist Weekend Overnights 11p-7a

Community Network For Behavioral Healthcare

Kansas City, MO

$21 - $27.75/hr

Part-time

Re-posted 8 days ago

Job description

Position Summary:

The Crisis Call Center Specialist provides immediate support for individuals experiencing suicidal thoughts, mental health or substance use crises, and other emotional distress. Our call center also supports, a Behavioral Health Access Line (BHAL), EPICC (Engaging Patients in Care Coordination), and other behavioral health business lines.

As a part time weekend overnights 11p-7a Crisis Call Center Specialist, you will serve as the first point of contact for individuals in crisis by providing evidence-based assessment, intervention, and referral services. Crisis Call Center Specialist work within a clinical framework to ensure safety, stabilization, and linkage to ongoing care when appropriate.

Key Responsibilities:

  • Answer incoming 988, BHAL, EPICC, and other designated behavioral health lines.
  • Conduct thorough risk assessments for suicide, self-harm, substance use, and other crisis situations.
  • Provide crisis intervention, stabilization, and safety planning using best-practice models.
  • Determine appropriate level of care and coordinate warm handoffs or referrals to community partners, crisis teams, or treatment providers.
  • Engage in follow-up and care coordination when required by program protocols.
  • Accurately document all contacts in compliance with agency, state, and federal requirements.
  • Maintain strict adherence to confidentiality, HIPAA, and Lifeline standards.
  • Participate in case consultation, clinical supervision, and ongoing professional development.

Qualifications:

  • Minimum of a bachelor's degree in psychology, social work, counseling, or related behavioral health field required (master's preferred).
  • Licensed or license-eligible clinicians (e.g., LPC, LCSW, LMFT, LMSW) strongly preferred.
  • Minimum of three years' experience in crisis intervention, behavioral health, or substance use treatment required.
  • Demonstrated ability to apply evidence based clinical judgment handling high stress, fast paced call volume.
  • Proficiency in risk assessment, motivational interviewing, and crisis de-escalation skills.
  • Strong written and verbal communication, with competency in electronic health documentation.
  • Flexibility to work overnights, weekends, and holidays as needed.

Schedule & Compensation:

  • Part-time position with minimum of 16hrs per week, flexible scheduling; weekend overnights 11p-7a and holiday availability required.
  • Competitive hourly wage.
  • Clinical supervision and ongoing training provided.

Work Environment:

  • This is a completely remote position once you have successfully completed the 5 day in person new hire orientation.
  • Must live within 1hour of the Greater Kansas City Metropolitan area.
  • Must have reliable and secure internet service.

Supportive team with access to supervision and staff wellness resources.

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