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Call Center Weekends Jobs in Indiana (NOW HIRING)

Subway

District Manager - Subway Restaurants

Kokomo, IN · On-site

$38K - $45K/yr

... weekends. - Delegate, coach, and train responsibilities effectively. - As a District Manager ... Compensation: $38,000 - $45,000, based upon experience; plus bonuses Subway Catering Call Center ...

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Call Center Weekends information

What are the key skills and qualifications needed to thrive as a Call Center Weekend Representative, and why are they important?

To excel as a Call Center Weekend Representative, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency are typically required. Strong problem-solving abilities, patience, and resilience under pressure help individuals stand out in this customer-facing role. These competencies are essential for providing efficient, high-quality support during peak weekend hours and maintaining customer satisfaction.

What are some common challenges faced by call center agents working weekend shifts, and how can they be managed?

Call center agents working weekend shifts may encounter challenges such as higher call volumes due to limited weekday support, managing customer expectations outside regular business hours, and balancing personal life with non-traditional work schedules. To manage these challenges, agents often rely on strong time management skills, effective communication with teammates and supervisors, and utilizing available resources such as knowledge bases or escalation pathways. Many organizations also provide additional support or incentives for weekend staff to promote motivation and work-life balance.

What are Call Center Weekends jobs?

Call Center Weekends jobs refer to positions in customer service or support centers that require employees to work primarily on Saturdays and Sundays. These roles typically involve answering customer inquiries, resolving issues, or providing technical support over the phone, via chat, or through email during weekend shifts. Many businesses offer weekend call center roles to ensure customers can get assistance outside of standard weekday hours. These positions can be full-time or part-time and often require strong communication skills and the ability to handle high-stress situations.

What is the difference between Call Center Weekends vs Customer Service Representative?

AspectCall Center WeekendsCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often with shift work including weekendsOffice or remote, handling customer inquiries
Industry UsageCommon in telecommunications, retail, and service sectorsWidely used across various industries including retail, finance, and tech

Call Center Weekends roles focus on providing customer support during weekend shifts, often requiring shift flexibility. Customer Service Representatives handle customer inquiries across industries, with similar credentials and work environments. The main difference lies in scheduling and specific job functions related to weekend coverage.

What are popular job titles related to Call Center Weekends jobs in Indiana? For Call Center Weekends jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Call Center Weekends jobs in Indiana look for? The top searched job categories for Call Center Weekends jobs in Indiana are:
What cities in Indiana are hiring for Call Center Weekends jobs? Cities in Indiana with the most Call Center Weekends job openings:
Call Center Weekends jobs near you
District Manager - Subway Restaurants

District Manager - Subway Restaurants

Subway

Kokomo, IN • On-site

$38K - $45K/yr

Full-time

Posted 20 days ago

Subway rating

4.5

Company rating: 4.5 out of 10

Based on 1,992 frontline employees who took The Breakroom Quiz

89th of 104 rated fast food restaurants

Job description

The District Manager will be responsible for managing multiple restaurants in accordance with Estep & Company's vision, values and culture. The ideal candidate will demonstrate, teach and model Estep & Company, Inc.'s vision, values and culture while maintaining a high level of accountability for the standards and performance of stated duties.
Duties include:- Ensure store managers maintain acceptable staffing levels in all departments to build sales and improve profitability.
- Assist store managers in hiring and training of employees to help improve productivity and quality of customer experience.
- Drive performance improvement and sales improvement for all restaurants.
- Establish budgets for all restaurants in alignment with company goals.
- Produce and maintain an effective and measurable succession plan for all levels within their area, including management, assistant managers, shift leaders and key hourly employees.
- Teaching, coaching, leading and developing District Managers and the entire restaurant management team.
- Ensure new company and brand initiatives are positively supported and communicated clearly to all managers and team members.
- Ensure that the strictest standards of sanitation, food safety and cleanliness are practiced in every restaurant, by every team member on a daily basis.
- Be proactive in recognizing trends and areas for improvement and react swiftly to correct any deviation from company guidelines or negative profitability factors.
- Ensure the highest level of customer service is maintained within each location.
- Establish clear goals of performance for your district managers and communicate consistently with them areas of strength and weakness, constantly striving and holding accountable for their achievement.
Musts:
- Must have minimum of 3 years' experience as a GM of a casual dining restaurant or 3 years' experience as a District Manager of a fast casual restaurant.
- Must have excellent oral and written communications skills.
- Excellent organizational and interpersonal skills.
- Detail oriented.
- Demonstrate leadership and vision in managing a team and major projects and initiatives.
- Commitment to high professional ethical standards and commitment to get the job done.
- Excellent leadership characteristics.
- Excel at operating in a fast paced environment.
- Must have project management skills.
- Must direct employees to ensure policies are being implemented and adhered to.
- Must strategically outline an operations plan that benefits the company.
- Must ensure production, sales and customer service are accomplished in line with weekly/quarterly goals set by the company.
- Responsible for coordinating all facets of business from policies to work force.
- Travel is required to and from Estep & Company Inc. locations while on duty and will require some nights and weekends.
- Delegate, coach, and train responsibilities effectively.
- As a District Manager, integrity and character should be modeled at all times to reflect our Company's culture and mirror those of Estep & Company Inc.
Compensation: $38,000 - $45,000, based upon experience; plus bonuses
Subway Catering Call Center
Whether it's game day with friends, a meeting at the office or a block party for the neighborhood, SUBWAY® Catering's Call Center helps make events a delicious success. We help callers explore our menu to see all of the delicious catering options, including hunger-busting Giant Subs, piled-high sandwich platters, quick and easy SUBWAY to GO!™ meals and much more....
Join the fun by being part of the Subway Catering Call Center, and part of the world's largest quick service restaurant franchisor and recognized leader in the Quick Service Industry. With more than 42,000 restaurants in almost 100 countries, we continue to add talent to our team. Apply today!
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