ZipRecruiter

Log In

1

Call Center Vp Jobs in Virginia (NOW HIRING)

Centerline

Vice President Data Center

Richmond, VA · On-site +1

The Vice President(VP), - Data Center Services(DCS) will play a key leadership role in ensuring the successful sourcing and delivery of complex infrastructure projects within the data center ...

MCI Careers

VP BPO Sales

Virginia Beach, VA · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... As VP of BPO Sales, you will play a critical role in shaping the company's growth trajectory ...

Osaic

Vice President, Advisory Consulting

Petersburg, VA

$140K - $175K/yr

... Vice President, Advisory Consulting Preferred Location(s): Atlanta: 2300 Windy Ridge Pkwy SE ... Petersburg: 877 Executive Center Dr. W, Suite 300, St. Petersburg, FL 33702 Remoteapplicants may ...

next page

Showing results 1-20

All JobsCall Center Vp JobsCall Center Vp Jobs in Virginia

Call Center Vp information

See Virginia salary details

$78.8K

$161.8K

$259.8K

How much do call center vp jobs pay per year?

As of Aug 22, 2026, the average yearly pay for call center vp in Virginia is $161,817.00, according to ZipRecruiter salary data. Most workers in this role earn between $137,300.00 and $176,000.00 per year, depending on experience, location, and employer.

What does a Call Center VP do?

A Call Center VP, or Vice President of Call Center Operations, is a senior executive responsible for overseeing the overall strategy, management, and performance of a company's call center operations. They set goals, establish policies, and ensure the call center meets customer service standards and business objectives. Their duties include managing budgets, leading teams of managers and agents, implementing new technologies, and analyzing data to improve efficiency and customer satisfaction. Additionally, they play a key role in aligning the call center's operations with the company's broader vision and goals.

What are the key skills and qualifications needed to thrive as a Call Center VP?

To thrive as a Call Center VP, you need extensive experience in customer service operations, leadership, and a relevant degree, often in business or communications. Familiarity with call center technologies such as CRM platforms, workforce management systems, and analytics tools is essential, along with certifications like Six Sigma or PMP being advantageous. Exceptional strategic thinking, communication, and change management skills help drive performance and foster a positive culture. These skills are crucial for setting vision, optimizing efficiency, and ensuring superior customer experiences across large teams.

What are the biggest challenges a Call Center VP typically faces, and how are these addressed within an organization?

A Call Center VP often encounters challenges such as managing high employee turnover, maintaining customer satisfaction, and implementing new technologies. Successfully addressing these issues involves fostering a positive work culture, investing in comprehensive training programs, and regularly evaluating performance metrics. Additionally, collaborating closely with operations, HR, and IT teams helps ensure that strategic goals are met while adapting to evolving customer needs and industry standards.

What is the difference between Call Center Vp vs Call Center Manager?

AspectCall Center VpCall Center Manager
ResponsibilitiesOversees multiple call centers, sets strategic goals, manages senior leadershipManages daily operations, supervises staff, ensures service quality
Required CredentialsBachelor's degree, extensive experience in call center operations, leadership skillsBachelor's degree, experience in call center management, customer service skills
Work EnvironmentExecutive office, strategic planning sessionsCall center floor, team supervision
Industry UsageCommonly used in large organizations and corporationsUsed across various sizes of call centers, from small to large

The Call Center Vp typically holds a strategic leadership role, overseeing multiple centers and setting long-term goals, while the Call Center Manager focuses on daily operations and team management. Both roles require relevant experience and skills, but the Vp operates at a higher, more strategic level within the organization.

What are the most commonly searched types of Call Center jobs in Virginia?

The most popular types of Call Center jobs in Virginia are:

What are popular job titles related to Call Center Vp jobs in Virginia?

For Call Center Vp jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Call Center Vp jobs in Virginia look for?

The top searched job categories for Call Center Vp jobs in Virginia are:

Call Center Vp jobs near you
Infographic showing various Call Center Vp job openings in Virginia as of August 2026, with employment types broken down into 2% As Needed, 72% Full Time, 24% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $161,817 per year, or $77.8 per hour.

Vice President Data Center

Centerline

Richmond, VA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

The Vice President(VP), - Data Center Services(DCS) will play a key leadership role in ensuring the successful sourcing and delivery of complex infrastructure projects within the data center environment. This position requires strong business development, operational acumen, leadership, and technical expertise in managing mission-critical infrastructure, including power, space, frame & environmental control, and ISP/OSP copper & fiber installation and maintenance. The ideal candidate will have deep experience in Critical Infrastructure/Data Center construction, maintenance, and service delivery, and will be responsible for ensuring operational excellence across multiple functions.
This role will focus on sourcing projects and maintaining efficient operational workflows, overseeing project execution, managing cross-functional teams, and ensuring that client expectations are met with high-quality and timely deliverables. The VP of DCS, will serve as the key liaison between internal teams and external stakeholders, ensuring the alignment of Centerline's operational capabilities with client needs.
What you will do:
  • Collaborate with the EVP, Revenue & Business Development and executive team to establish operational goals, KPIs, and performance benchmarks for service delivery.
  • Lead project sourcing objectives in collaboration with the BD and Ops teams
  • Lead and manage day-to-day operational functions of Data Center infrastructure projects across multiple locations and teams.
  • Ensure consistent execution of installation and maintenance services for critical infrastructure including power, space planning, environmental control, and fiber (ISP/OSP) systems.
  • Develop and maintain operational processes, procedures, and best practices to drive efficiency, safety, and quality assurance.
  • Oversee project lifecycle management from planning and resourcing through execution and closeout.
  • Coordinate with estimating, engineering, and field teams to develop technical scopes of work and ensure timely, cost-effective execution.
  • Ensure adherence to project budgets, schedules, and quality standards.
  • Utilize Salesforce or similar CRM/project management platforms to track and manage operational pipeline and project milestones.
  • Provide high-level client support and issue resolution throughout the service delivery lifecycle.
  • Partner with business development and account teams to support operational feasibility assessments and cross-functional planning.
  • Lead and mentor a diverse team of operations managers, project managers, field staff, and support personnel.
  • Continuously evaluate tools, systems, and technologies to improve service delivery and operational performance.

What you will need:
  • 5-10 years of experience in data center infrastructure operations, project management, or construction management.
  • Deep technical and operational knowledge of data center systems and critical infrastructure.
  • Demonstrated experience managing complex infrastructure projects with large-scale clients in the data center industry.
  • Strong organizational and leadership skills with the ability to manage multiple priorities.
  • Ability to develop scopes of work and collaborate cross-functionally with estimating, sales, and field teams.
  • Proficiency in operational tools such as Salesforce, project scheduling tools, and reporting dashboards.
  • Strong written and verbal communication skills.
  • Proven ability to lead high-performing teams and deliver results under tight deadlines.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee may be required to walk long distances, climb, balance, stoop, kneel, crouch or crawl. The employee may drive for extended periods of time. The employee must also occasionally lift and move up to 25 pounds.
Supervisory Responsibility:
The Vice President will manage all employees of their department and is responsible for the performance management and hiring of the employees within that department.
Position Type/Expected Hours of Work
  • This is full-time exempt position.
  • Days of work are Monday through Friday.
  • Some evenings/weekends will be required.

Travel
  • Nationwide travel to other markets as needed (up to 50%)
  • Must possess a valid driver's license and be insurable under the company insurance policy.

The pay range for this position is 150,000-175,000. However, base pay offered may vary depending on job-related knowledge, skills, and experience (in addition to medical, financial, and/or other benefits, dependent on the position offered). This information is provided per the California Equal Pay Act. Base pay information is based on the market location.
AAP/EEO Statement:
Centerline is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Who We Are
At Centerline, we design, build, and maintain industry-leading critical infrastructure across North America. Our technicians, engineers, and professional staff bring unmatched expertise to each job, working as a team to deliver consistent, exceptional results. That's why Fortune 500 clients choose Centerline again and again for a wide range of projects.
With demand for connectivity at an all-time high, Centerline's opportunities for growth are limitless - and so are yours. We're committed to fostering your professional advancement and supporting your career journey.
We look for team members who demonstrate our core values: Safety, Collaboration, Reliability, Integrity, Passion, and Technology. This S.C.R.I.P.T. is key to our team's success, allowing everyone to reach their full potential. As a member of our winning team, you'll receive comprehensive insurance benefits - medical, dental, and vision - plus a 401(k) plan with employer match, referral bonuses, and generous PTO.
Join us today. Together, we're building a better network.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Apply