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Call Center Trainer Jobs in Boca Raton, FL (NOW HIRING)

Taylor Corporation

Call Center Representative

Pompano Beach, FL · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Call Center Representative is responsible for delivering high-quality client support by ... Complete required training to strengthen service skills, expand system knowledge, and align with ...

Limitless East Marketing

Call Center Agent

Hollywood, FL · On-site

$47K - $51K/yr

Job Summary We are seeking a professional and customer-focused Call Center Agent to provide ... Paid training * Career advancement opportunities * Professional development programs * Supportive ...

Wide World BMW

BDC Call Center Agent

West Palm Beach, FL · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This position will include on-the-job training. Prior call center experience making outbound calls as well as fielding inbound calls is preferred, but not required. BDC Call Center Agent - Benefits ...

Limitless East Marketing

Call Center Agent

Hollywood, FL · On-site

$47K - $51K/yr

Job Summary We are seeking a professional and customer-focused Call Center Agent to provide ... Paid training * Career advancement opportunities * Professional development programs * Supportive ...

Alphabe Insight Inc

Call Center Agent

Hollywood, FL · On-site

$47K - $51K/yr

Job Summary We are seeking a professional and customer-focused Call Center Agent to provide ... Paid training * Career advancement opportunities * Professional development programs * Supportive ...

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All JobsCall Center Trainer JobsCall Center Trainer Jobs in Boca Raton, FL

Call Center Trainer information

See Boca Raton, FL salary details

$13

$23

$34

How much do call center trainer jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for call center trainer in Boca Raton, FL is $23.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.10 per hour, depending on experience, location, and employer.

What does a call center trainer do?

As a call center trainer, you train customer service representatives in a call center. Your responsibilities vary somewhat on the particular needs of your employer; for instance, you may create a training plan or develop a guide or manuals to help employees learn how to speak to customers. You may present existing material in a class format and provide training demonstrations to staff. Some employers expect call center trainers to assess employee performance and coach those in need of additional guidance.

What are the key skills and qualifications needed to thrive as a call center trainer, and why are they important?

To thrive as a Call Center Trainer, you need expertise in customer service operations, adult learning principles, and a background in training or coaching, often supported by a degree in communications or related fields. Familiarity with call center software, Learning Management Systems (LMS), and training certifications such as Certified Professional in Training Management (CPTM) is beneficial. Strong presentation, interpersonal, and motivational skills set outstanding trainers apart by fostering engagement and learning. These abilities ensure effective onboarding, skill development, and consistent service quality across call center teams.

What are some common challenges faced by call center trainers, and how can they be addressed?

Call Center Trainers often encounter challenges such as varying trainee skill levels, ensuring engagement during remote or in-person sessions, and keeping training materials up-to-date with evolving company protocols. To address these, trainers can assess learning styles early, incorporate interactive techniques like role-playing, and collaborate closely with operations and quality assurance teams for timely content updates. These strategies help ensure that training is effective, relevant, and supports both new hires and existing staff in delivering excellent customer service.

What is the difference between Call Center Trainer vs Customer Service Representative?

AspectCall Center TrainerCustomer Service Representative
Primary RoleDesigns and delivers training programs to improve agent skillsHandles customer inquiries and resolves issues
Required SkillsTraining development, communication, coachingCustomer service, communication, problem-solving
Work EnvironmentTraining rooms, call centers, online platformsCall centers, customer support centers
CertificationsCustomer service or training certifications often preferredCustomer service certifications beneficial

While both roles operate within call centers and require strong communication skills, a Call Center Trainer focuses on employee development through training programs, whereas a Customer Service Representative directly interacts with customers to address their needs. Understanding these differences helps in choosing the right career path or job search focus.

More about Call Center Trainer jobs

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The top searched job categories for Call Center Trainer jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Call Center Trainer jobs?

Cities near Boca Raton, FL with the most Call Center Trainer job openings:

Call Center Trainer jobs near you
Infographic showing various Call Center Trainer job openings in Boca Raton, FL as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 20% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $48,827 per year, or $23.5 per hour.

Call Center Representative

Florida Window & Door

Lake Worth Beach, FL • On-site

$15/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

🔥 $15/hr Guaranteed Pay + Uncapped Bonuses! 🔥

💰 Earn Up to $55 Per Demo Completed! 💰

📍 On-Site Appointment Setter Position (Not Remote)

Florida Window & Door is a leader in the home improvement industry, specializing in the installation of high-quality impact windows and doors. We are currently looking for a dedicated and enthusiastic Call Center Representative to join our team. This role involves interacting with potential customers who are interested in our products and services, offering them excellent customer service, and ensuring their inquiries are addressed promptly and effectively.

Key Responsibilities:

  • Answer outbound calls from prospective customers with a positive attitude and actively listen to their needs.

  • Provide detailed information regarding our products, services, and installation processes.

  • Utilize a CRM system to document customer interactions and track leads.

  • Schedule appointments for estimates and consultations while maintaining a high level of customer satisfaction.

  • Assist with customer follow-ups to ensure they have all necessary information and support.

  • Collaborate with team members to improve processes and customer interactions.

Requirements

  • Eligible to work in the United States.

  • Prior experience in outbound calling, telesales, vacation sales, timeshares, or appointment setting is a plus.

  • Experience using a CRM platform is a plus.

  • Comfortable working with call scripts and call-tracking software is a plus.

Benefits

  • Paid training & growth opportunities.

  • Fun, energetic, supportive team culture.

  • Health Care Plan (Medical, Dental & Vision)

  • Retirement Plan (401k)

  • Paid Time Off

Apply