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Call Center Trainer Jobs in Boca Raton, FL (NOW HIRING)

The Dental Care Group

Call Center

Pembroke Pines, FL · On-site

$14.25 - $18.25/hr

Will accept any suitable combination of education, training, or experience, position requires ... Call Center Team member is expected to have previous experience in a customer support role ...

Alphabe Insight

Call Center Agent

Hollywood, FL · On-site

$47K - $51K/yr

Call Center Agent At Biz Voice Boost, we believe that meaningful connections drive business success ... Paid training * Career advancement opportunities * Professional development programs * Supportive ...

OX Floors

Be Seen First

Call Center Agent

Deerfield Beach, FL · On-site

$18 - $20/hr

Call Center Telemarketing Pro- Full Time and Part Time positions Marketing/Sales- Have 2-3 years of solid call center experience and looking for a long-term opportunity with tremendous growth ...

Trophy Nissan

Service Call Center

Deerfield Beach, FL · On-site

$15 - $19.25/hr

Service Center Call Center Agent As a service center call center agent, you will be responsible to answer incoming phone calls for service appointments and repairs as well as make outbound calls to ...

Taylor

Call Center Representative

Pompano Beach, FL

$18/hr

The Call Center Representative is responsible for delivering highquality client support by ... Complete required training to strengthen service skills, expand system knowledge, and align with ...

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Showing results 21-40

All JobsCall Center Trainer JobsCall Center Trainer Jobs in Boca Raton, FL

Call Center Trainer information

See Boca Raton, FL salary details

$13

$23

$34

How much do call center trainer jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for call center trainer in Boca Raton, FL is $23.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.10 per hour, depending on experience, location, and employer.

What does a call center trainer do?

As a call center trainer, you train customer service representatives in a call center. Your responsibilities vary somewhat on the particular needs of your employer; for instance, you may create a training plan or develop a guide or manuals to help employees learn how to speak to customers. You may present existing material in a class format and provide training demonstrations to staff. Some employers expect call center trainers to assess employee performance and coach those in need of additional guidance.

What are the key skills and qualifications needed to thrive as a call center trainer, and why are they important?

To thrive as a Call Center Trainer, you need expertise in customer service operations, adult learning principles, and a background in training or coaching, often supported by a degree in communications or related fields. Familiarity with call center software, Learning Management Systems (LMS), and training certifications such as Certified Professional in Training Management (CPTM) is beneficial. Strong presentation, interpersonal, and motivational skills set outstanding trainers apart by fostering engagement and learning. These abilities ensure effective onboarding, skill development, and consistent service quality across call center teams.

What are some common challenges faced by call center trainers, and how can they be addressed?

Call Center Trainers often encounter challenges such as varying trainee skill levels, ensuring engagement during remote or in-person sessions, and keeping training materials up-to-date with evolving company protocols. To address these, trainers can assess learning styles early, incorporate interactive techniques like role-playing, and collaborate closely with operations and quality assurance teams for timely content updates. These strategies help ensure that training is effective, relevant, and supports both new hires and existing staff in delivering excellent customer service.

What is the difference between Call Center Trainer vs Customer Service Representative?

AspectCall Center TrainerCustomer Service Representative
Primary RoleDesigns and delivers training programs to improve agent skillsHandles customer inquiries and resolves issues
Required SkillsTraining development, communication, coachingCustomer service, communication, problem-solving
Work EnvironmentTraining rooms, call centers, online platformsCall centers, customer support centers
CertificationsCustomer service or training certifications often preferredCustomer service certifications beneficial

While both roles operate within call centers and require strong communication skills, a Call Center Trainer focuses on employee development through training programs, whereas a Customer Service Representative directly interacts with customers to address their needs. Understanding these differences helps in choosing the right career path or job search focus.

More about Call Center Trainer jobs

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For Call Center Trainer jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Call Center Trainer jobs in Boca Raton, FL look for?

The top searched job categories for Call Center Trainer jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Call Center Trainer jobs?

Cities near Boca Raton, FL with the most Call Center Trainer job openings:

Call Center Trainer jobs near you
Infographic showing various Call Center Trainer job openings in Boca Raton, FL as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 20% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $48,827 per year, or $23.5 per hour.

Call Center

The Dental Care Group

Pembroke Pines, FL • On-site

$14.25 - $18.25/hr

Other

Re-posted 9 days ago

Job description

Patient Service Coordinator

This role is the first contact our patients have therefore you must have a cheerful personality and wonderful customer service skills. You will be responsible for scheduling the appointment and taking all initial information to ensure that the patient visit exceeds their expectation. Position requires a high school diploma and one year customer service experience. Will accept any suitable combination of education, training, or experience, position requires strong customer service skills; problem resolution skills; accurate data entry skills; and strong analytical aptitude.

Essential Duties and Responsibilities:
  • Ultimate goal is to schedule appointments
  • Follow all phone scripts provided
  • Receive inbound and outbound calls
  • Scheduling appointments
  • Calling to confirm appointments and re-care system
  • Emailing new patient welcome packet
  • Taking all insurance and information required and verify and update patients information
  • Handling questions and providing answers in a professional and pleasant manner.
  • Excellent interpersonal, written and oral communication skills
  • Excellent listening skills and the ability to ask probing questions, understand concerns and overcome objections
  • Must have experience as an efficient scheduling coordinator
  • Patients are very important to this position handling and actively solving their concerns politely and calmly is vital.
  • Ensure assigned Providers are fully committed.
  • Use VIP intake form for new patients and scan, upload to document center daily
Administrative:
  • Log-in to all practice programs in the AM (ie. Emails, Dental Intel and Queue Matrix)
  • Ensure that all patient records are current, up-to-date and accurate.
  • Ensure your answering machine/voicemail is current.
Other Duties:
  • Participate in the Morning Huddle by providing stats
  • Assist in asking for referrals and reviews.
  • Assist in building a "Trust Factor" with all patients.
  • Assist in uncovering patients Personal Motivators".
Other Duties:
  • Cover other areas within the practice as needed and when needed.
  • Serve as Patient Referral/Review Liaison.

Expectations:

Call Center Team member is expected to have previous experience in a customer support role, responsible for scheduling calls, customer focus and adaptability to different personalities and the ability to multi task, set priorities and manage time effectively

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