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Call Center Tech Support Manager Jobs (NOW HIRING)

ActioNet

Call Center Manager

Washington, DC · On-site

Train and mentor staff responsible for phone and in-person support to users in e-mail, directories ... Cybersecurity * Health IT * C4ISR & SIGINT * Data Center Engineering & Operations * Engineering ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Train and mentor staff responsible for phone and in-person support to users in e-mail, directories ... Cybersecurity * Health IT * C4ISR & SIGINT * Data Center Engineering & Operations * Engineering ...

MCI Careers

Call Center Sales Manager

Las Cruces, NM · On-site

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the ... One (1) year of experience in customer service, technical support, inside sales, back-office, chat ...

MCI Careers

Call Center Sales Manager

Wichita, KS · On-site

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the ... One (1) year of experience in customer service, technical support, inside sales, back-office, chat ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Train and mentor staff responsible for phone and in-person support to users in e-mail, directories ... Cybersecurity * Health IT * C4ISR & SIGINT * Data Center Engineering & Operations * Engineering ...

Landry's, LLC.

Call Center Manager

Laughlin, NV · On-site

Overview The Call Center Manager is responsible for the daily supervision of Call Center Agents, Lead Agents, Trainers and Supervisors. Ensuring customer interactions is handled in a helpful ...

SPS North America

Call Center Manager

New York, NY · On-site

$26 - $28/hr

... Call Center Manager oversees daily call center operations and supports a team responsible for ... SPS team members may use transcription or note-taking technology solely to support accurate ...

Southwest

Full TimeJob Purpose The IT Support Manager is responsible for delivering exceptional technical support services across the bank while providing leadership and oversight for the Help Desk team. This ...

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Call Center Tech Support Manager information

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$63.8K

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How much do call center tech support manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for call center tech support manager in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

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Infographic showing various Call Center Tech Support Manager job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.

Call Center Manager

Washington, DC • On-site

ActioNet
IT Services • 1 - 5K employees
Learn more about ActioNetexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 hours ago

Key responsibilities

  • Supervise all Call Center personnel assigned to the contract.

  • Manage the day-to-day operations of services, including incident, service requests, and end-user support.

  • Train and mentor staff responsible for phone and in-person support to users in email, directories, computer operating systems, and desktop applications.

Job description

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available.  You will play a multifaceted role and be the first point of contact for troubleshooting hardware/software, computer systems, and printer problems. You will ensure cohesiveness between all Tiers and manage the day-to-day operations of services, including incident, service requests, and end-user support.   The right candidate works well with a team, always exhibits excellent customer service skills, and is self-motivated, seeking ways to improve the environment.
Salary Range 80-110K
Duties and Responsibilities:
  • Provide supervision of all Call Center personnel assigned to this contract
  • Ensure Call Center personnel adhere to all Tier 1 SOPs
  • Ensure satisfactory performance of contract task areas
  • Train and mentor staff responsible for phone and in-person support to users in e-mail, directories, computer operating systems, and desktop applications for all computer systems and applications
  • Ensures that projects adhere to ActioNet’s Quality Management System, including ActioNet tools and industry best practices, and that adequate status reporting, reviews, and other control tools are employed to keep projects on track and customers fully informed of status
  • Strategically work together with cross-functional teams to provide innovative, customer-focused experiences
Basic Qualifications (required):
  • Five (5) or more years managing and leading Call Center teams utilizing ITIL and  Agile methodologies
  • Microsoft Office Specialist (MOS) certification in at least 1 of the following: Access, Excel, PowerPoint, Outlook, and Word
  • Good interpersonal, Problem-solving, and Time management skills
  • Strong management skills to manage resources and day-to-day processes
  • Strong attention to detail, organizational skills, and a commitment to quality
  • Ability to work independently and collaboratively within cross-functional teams
Preferred:
  • Bachelor’s degree in computer science/information systems
  • ITIL 4 Certification
  • Help Desk Institute (HDI) Certification - Support Center Manager
  • ServiceNow certification
ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services.   With 25+ years of stellar past performance, ActioNet is the premier Trusted Innogrator! 
Core Capabilities: 
  • Advanced and Managed IT Services 
  • Agile Software Development 
  • DevSecOps 
  • Cybersecurity 
  • Health IT 
  • C4ISR & SIGINT 
  • Data Center Engineering & Operations 
  • Engineering & Installation 
Why ActioNet? 
At ActioNet, our Passion for Quality is at the heart of everything we do: 
  • Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters. 
  • Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence. 
  • Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation. 
ActioNet is proud to be named a Top Workplace for the Twelfth year in a row (2014 - 2025). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation. 
 
What's in It For You? 
As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference? 
ActioNet is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
 
Full-Time Employees are eligible to participate in our ActioNet’s Benefits Program: 
  • Medical Insurance 
  • Vision Insurance 
  • Dental Insurance 
  • Life and AD&D Insurance 
  • 401(k) Savings Plan 
  • Education and Professional Training 
  • Flexible Spending Accounts (FSA) 
  • Employee Referral and Merit Recognition Programs 
  • Employee Assistance and Identity Theft Protection 
  • Paid Holidays: 11 per year 
  • Paid Time Off (PTO) 
  • Disability Insurance 
ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 
********Direct Applicants, only.  No Agencies, No third-party recruiters, please********