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Call Center Tech Support Manager Jobs in Santa Rosa, CA

CDK Global

Client Services Rep (B2B)

Petaluma, CA · On-site

$18.50 - $25/hr

Qualifications Qualifications: • Prefer telephone tech support experience • Call Center experience highly preferred. • Strong communication & customer service skills required. • Attention to ...

CDK Global

Client Services Rep (B2B)

Petaluma, CA · On-site

$18.50 - $25/hr

Prefer telephone tech support experience Call Center experience highly preferred. Strong communication & customer service skills required. Attention to detail with great organizational skills ...

WizeHire, Inc

Tier 2 It Support Engineer

Santa Rosa, CA · On-site

Portola Systems is seeking a skilled and motivated Tier 2 IT Support Engineer to join our growing ... This role is primarily focused on supporting our Tier 1 Service Desk team, managing escalations ...

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Call Center Tech Support Manager information

See Santa Rosa, CA salary details

$32.3K

$69.8K

$119.7K

How much do call center tech support manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for call center tech support manager in Santa Rosa, CA is $69,791.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $82,000.00 per year, depending on experience, location, and employer.

Customer Experience Manager

Bodega Bay, CA

Boutique Recruiting
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Boutique Recruitingexternal

Full-time

Re-posted 27 days ago

Job description

We are seeking a Customer Experience Manager to join a growing medical company in Brisbane. This person will be responsible for leading the customer service department, contribute to the organizational design and development, and assisting the front-line customer facing and team build and expansion. Apply now for consideration!

Responsibilities:

  • Effectively supporting and driving operational results and leading the team through changes and new initiatives through effective coaching and performance management.
  • Meeting and exceeding service measurements, quality standards and customer service expectations
  • Supports organizational initiatives, driving consistency in processes and participating in projects outside standard job responsibilities.
  • Assures patient care service is being delivered consistent with the organizations mission and goals.
  • Supports clinical sites and works collaboratively with the Area Managers and Site Administers in performing a great door-to-door patient experience.
  • Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
  • Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; and managing system and process improvement and quality assurance programs.
  • Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
  • Identify and solve strategic and daily issues by considering


Qualifications:

  • Minimum of five years of Management/Leadership experience in a medical call center environment
  • Minimum of three years’ experience as a Patient Care Manager or equivalent
  • Bachelor’s Degree in a related field preferred 
  • Proven track record of delivering strong performance results
  • Ability to build and foster a high-performance team environment
  • Ability and desire to coach and mentor others
  • Strong interpersonal skills and influencing skills
  • Bilingual - English/Spanish preferred
  • Experienced with modern contact center technology 
  • Excellent communication skills and interpersonal skills
  • Ability to problem-solve and to think tactically and identify significant success factors
  • Energetic customer experience champion familiar with contact center infrastructure
  • Collaborative and agile team member with the ability to pivot quickly and smoothly
  • Passionate employee engagement advocate with a focus on staff development, training and mentoring
  • Strong interpersonal skills and communication skills (both written and oral).
  • Self-motivated, adaptable to a dynamic and fast paced environment.
  • Attention to detail, highly organized, with personal initiative
  • Excellent team building and management skills
  • Excellent communication, conflict resolution, and follow-through skills
Boutique Recruiting logo

About Boutique Recruiting

Sourced by ZipRecruiter

We are a team with shared goals; mindfully placing candidates in the workforce to successfully fulfill their career ambitions while encouraging a sense of purpose and value. We have created a new kind of placement firm — one that values connection, personalization, commitment, impact, boldness and achievement. At Boutique Recruiting, our clients, candidates and employees are at the heart of our success.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

San Diego, CA, US

Year founded

2014

Social media

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