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Call Center Tech Support Manager Jobs (NOW HIRING)

All In Credit Union

$83K - $125K/yr

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. IT Support Manager Regular Full-Time ...

General Call Center | Full-Time

Call Center Agent

Midway, GA · On-site

$13.75 - $18/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... Position Responsibilities In this role, you handle inbound and outbound calls, helping to support ...

General Call Center | Full-Time

Call Center Agent

Savannah, GA · On-site

$14 - $18.50/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... In this role, you handle inbound and outbound calls, helping to support customer service, technical ...

OfficeAlly Inc.

... are technology company. We offer a range of affordable, cloud-based revenue cycle management ... Oversee and mentor call center supervisors, providing coaching, guidance, and regular performance ...

DCH Health System

Lab Call Center Tech

Tuscaloosa, AL · On-site

$17.75 - $23.50/hr

Communicates with client to manage and resolve their needs. Obtain and prepare specimens for ... Assists with Laboratory Processing Tech and referral testing area when needed. * Assists with ...

Comfort Matters LLC

Call Center Manager

Osseo, MN

Utilize call center software and technology to track and analyze customer interactions, identify ... Call Center Manager Qualifications: * Proven experience in call center management or customer ...

Luxury Bath Technologies

Call Center Manager

Seattle, WA · On-site

$30 - $40/hr

Call Center Manager $30-$40 per hour | Full-Time | Tukwila, WA | Monday-Friday, 8:30 AM-5:00 PM Luxury Bath of Seattle is a growing home remodeling company specializing in high-quality bath and ...

AGS

IT Support Manager

Las Vegas, NV · On-site

Job Overview We are looking for an IT Support Manager who loves solving problems and is passionate ... Software Center; ITIL certification. Experience deploying AI-driven self-service tools (e.g ...

Luxury Bath Technologies

Call Center Manager

Cheney, WA · On-site

$50K/yr

Call Center Manager Luxury Bath of Spokane Location: Spokane, WA Compensation: $50,000 annually + performance bonuses About Us Creating a fresh solution to bath remodeling, Luxury Bath of Spokane ...

JT Services

Call Center Manager

Claremore, OK · On-site

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly ... You will lead, coach, and develop CSRs, maintain call board health, drive memberships, and support ...

JT Services

Call Center Manager

Claremore, OK

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly ... You will lead, coach, and develop CSRs, maintain call board health, drive memberships, and support ...

MCI Careers

Tech Support Representative

Killeen, TX · On-site

$14/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Utilize systems and technology to complete account management tasks * Troubleshoot products and ...

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Call Center Tech Support Manager information

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$29.5K

$63.8K

$109.5K

How much do call center tech support manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for call center tech support manager in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What cities are hiring for Call Center Tech Support Manager jobs?

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Infographic showing various Call Center Tech Support Manager job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.

Call Center Technology Product Manager

Colorado Springs, CO • On-site

Wings Credit Union
See more jobs at Wings Credit Unionexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Company Description
Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, click here.
Job Description
The Virtual Operations Technology Manager owns the strategy, vision, roadmap, performance, and continuous improvement of Wings member-facing voice and chat technology ecosystem, including Glia GVA, Glia Chat, Illuma Shield, and Creovai Capacity. The role partners with line-of-business leaders and technology teams to translate member and employee needs into secure, compliant, AI-enabled solutions. It also guides AI workflows, co-browsing, digital engagement, and the coordination of virtual assistants, agent-assist capabilities, and human support.
Essential Functions
  • Product Strategy, Roadmap, and Lifecycle Management:
    • Develop and maintain multi-quarter product roadmaps aligned with member experience, retention, operational efficiency, and financial objectives while balancing innovation with security, trust, risk, and regulatory requirements.
    • Lead discovery, prioritization, requirements definition, user-story development, prototyping, testing, piloting, launch, adoption, and ongoing optimization.
  • AI, Automation, and Member Experience Design:
    • Design how GVA, Glia CoPilot, automation, and human representatives work together across the member journey.
    • Establish controls and measures for understanding, accuracy, containment, deflection, and escalation.
    • Gather feedback from members, frontline employees, and business leaders; convert pain points into prioritized enhancements; and validate that outcomes improve usability and deliver measurable value.
  • Platform Performance, Reporting, and Optimization: Monitor and report system, queue, agent, and member-experience performance; create recurring and ad hoc reporting; identify trends, root causes, and opportunities for improvement.
  • Requirements, Governance, and Operational Readiness:
    • Translate business needs into clear product requirements and acceptance criteria, manage intake and prioritization, coordinate approvals, maintain release documentation, and communicate changes to impacted teams.
    • Coordinate testing, training, communications, procedures, support ownership, launch readiness, post-launch monitoring, and issue resolution.
    • Maintain product documentation, decisions, roadmaps, standard operating procedures, release notes, and support materials.
  • Cross-Functional, Vendor, and Stakeholder Leadership:
    • Coordinate business, technology, data, infrastructure, telephony, application support, quality assurance, marketing, project management, risk, legal, and compliance partners to deliver approved solutions.
    • Serve as a primary business contact and subject-matter expert for Glia-related products, facilitate vendor reviews and escalations, and keep leaders informed of risks, dependencies, decisions, and results.

Qualifications
  • Bachelor's Degree in business, technology, product management, information systems, or a related field, or an equivalent combination of education and relevant experience, preferred
  • 7+ years 'experience in product management, product ownership, business analysis, contact center technology, digital service, or a related discipline, required

Technical or Specialized Knowledge/Skills:
  • Demonstrated experience managing a product or platform through discovery, requirements, testing, implementation, adoption, and continuous improvement.
  • Experience using data and member or customer feedback to prioritize work and measure business outcomes.
  • Strong written and verbal communication skills, including the ability to explain technical concepts to business audiences and business needs to technical audiences.
  • Ability to lead cross-functional work without direct authority, manage competing priorities, and drive decisions to completion.
  • Experience with Glia or comparable CCaaS, conversational AI, digital engagement, chat, voice biometrics, quality management, or workforce-support platforms, preferred.
  • Experience in a bank, credit union, fintech, or other regulated environment, preferred.
  • Working knowledge of Agile product practices, backlog management, user stories, acceptance criteria, release planning, and change management, preferred.
  • Familiarity with contact center measures such as containment, understanding, average handle time, abandonment, service level, first-contact resolution, quality, and member satisfaction, preferred.
  • Experience with vendor management, business cases, return-on-investment analysis, and executive-level reporting, preferred.

Additional Information
PAY RANGE: $118,000 to $140,000 Annually (I17), plus 15% annual target bonus.
Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity.
BENEFITS:
  • Generous 401(k) match
  • 401k Discretionary Profit Sharing
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Short Term and Long Term Disability
  • Health Savings Account with company contribution
  • Employee Assistance Program
  • Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
  • Paid Holidays
  • Tuition Reimbursement
  • Paid Parental Leave

We anticipate this position to close on 09/08/2026. Please submit your application at your earliest convenience to be considered.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
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