Rapid City, SD · On-site
$17.79 - $21.58/hr
Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 Starting Pay Rate Range $17.79 - $21.58 Call Center Specialist I $17.79-$20.45, Call Center Specialist ...
Rapid City, SD · On-site
$17.79 - $21.58/hr
Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 Starting Pay Rate Range $17.79 - $21.58 Call Center Specialist I $17.79-$20.45, Call Center Specialist ...
Renton, WA · On-site
$30 - $40/hr
Call Center Manager $30-$40 per hour | Full-Time | Tukwila, WA | Monday-Friday, 8:30 AM-5:00 PM ... Manage appointment scheduling, confirmations, cancellations, and rescheduling * Coordinate ...
Renton, WA · On-site
$30 - $40/hr
Call Center Manager $30-$40 per hour | Full-Time | Tukwila, WA | Monday-Friday, 8:30 AM-5:00 PM ... Manage appointment scheduling, confirmations, cancellations, and rescheduling * Coordinate ...
Rapid City, SD · On-site
$17.79 - $21.58/hr
Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 Starting Pay Rate Range $17.79 - $21.58 Call Center Specialist I $17.79-$20.45, Call Center Specialist ...
Rapid City, SD · On-site
$17.79 - $21.58/hr
Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 Starting Pay Rate Range $17.79 - $21.58 Call Center Specialist I $17.79-$20.45, Call Center Specialist ...
Tukwila, WA · On-site
$30 - $40/hr
Call Center Manager $30-$40 per hour | Full-Time | Tukwila, WA | Monday-Friday, 8:30 AM-5:00 PM ... Manage appointment scheduling, confirmations, cancellations, and rescheduling * Coordinate ...
Tukwila, WA · On-site
$30 - $40/hr
Call Center Manager $30-$40 per hour | Full-Time | Tukwila, WA | Monday-Friday, 8:30 AM-5:00 PM ... Manage appointment scheduling, confirmations, cancellations, and rescheduling * Coordinate ...
Rapid City, SD · On-site
$17.79 - $21.58/hr
Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 Starting Pay Rate Range $17.79 - $21.58 Call Center Specialist I $17.79-$20.45, Call Center Specialist ...
Rapid City, SD · On-site
$17.79 - $21.58/hr
Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 Starting Pay Rate Range $17.79 - $21.58 Call Center Specialist I $17.79-$20.45, Call Center Specialist ...
Boardman, OH · On-site
$15.75 - $19.75/hr
Call Center Specialist Location: Boardman, OH (Main Office - Southwoods Executive Centre) Schedule ... for managing inbound and outbound patient calls. Primary duties include scheduling patient ...
Boardman, OH · On-site
$15.75 - $19.75/hr
Call Center Specialist Location: Boardman, OH (Main Office - Southwoods Executive Centre) Schedule ... for managing inbound and outbound patient calls. Primary duties include scheduling patient ...
Tukwila, WA · On-site
$30 - $40/hr
Call Center Manager $30-$40 per hour | Full-Time | Tukwila, WA | Monday-Friday, 8:30 AM-5:00 PM ... Manage appointment scheduling, confirmations, cancellations, and rescheduling * Coordinate ...
Quick apply
Tukwila, WA · On-site
$30 - $40/hr
Call Center Manager $30-$40 per hour | Full-Time | Tukwila, WA | Monday-Friday, 8:30 AM-5:00 PM ... Manage appointment scheduling, confirmations, cancellations, and rescheduling * Coordinate ...
San Rafael, CA · On-site
$75K - $89K/yr
Manage and oversee training, scheduling of staff, and re-training in any deficient areas the call center staff. * Monitor and oversee all quality assurance/customer service of all call center staff.
San Rafael, CA · On-site
$75K - $89K/yr
Manage and oversee training, scheduling of staff, and re-training in any deficient areas the call center staff. * Monitor and oversee all quality assurance/customer service of all call center staff.
Hauppauge, NY · On-site
Responsible for managing scheduling conflicts of internal staff/coverage * Provide flexible coverage of front-desk and/or call center when staffing needs require. * Works cohesively within the ...
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Hauppauge, NY · On-site
Responsible for managing scheduling conflicts of internal staff/coverage * Provide flexible coverage of front-desk and/or call center when staffing needs require. * Works cohesively within the ...
San Rafael, CA · On-site
$75K - $89K/yr
Manage and oversee training, scheduling of staff, and re-training in any deficient areas the call center staff. * Monitor and oversee all quality assurance/customer service of all call center staff.
San Rafael, CA · On-site
$75K - $89K/yr
Manage and oversee training, scheduling of staff, and re-training in any deficient areas the call center staff. * Monitor and oversee all quality assurance/customer service of all call center staff.
West Palm Beach, FL · On-site
Manage and oversee training, scheduling of staff and re-training in any deficient areas the call center staff. * Monitor and oversee all quality assurance/customer service of all call center staff.
West Palm Beach, FL · On-site
Manage and oversee training, scheduling of staff and re-training in any deficient areas the call center staff. * Monitor and oversee all quality assurance/customer service of all call center staff.
Claremore, OK · On-site
$45K - $65K/yr
Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly ... Maintain staffing levels, scheduling coverage, and call center readiness * Build a positive ...
Claremore, OK · On-site
$45K - $65K/yr
Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly ... Maintain staffing levels, scheduling coverage, and call center readiness * Build a positive ...
Baltimore, MD · On-site
$26.75/hr
Summary Join Our Team at Mercy Medical Center - Now Hiring a Call Center Operator for Gastro! Mercy ... Scheduling office appointments and procedures * Taking accurate phone messages * Making reminder ...
Baltimore, MD · On-site
$26.75/hr
Summary Join Our Team at Mercy Medical Center - Now Hiring a Call Center Operator for Gastro! Mercy ... Scheduling office appointments and procedures * Taking accurate phone messages * Making reminder ...
Los Angeles, CA · On-site
Position Summary We are looking for an experienced Call Center Manager to lead our team of call center representatives and loan-related support staff. This person will be responsible for ...
Los Angeles, CA · On-site
Position Summary We are looking for an experienced Call Center Manager to lead our team of call center representatives and loan-related support staff. This person will be responsible for ...
West Palm Beach, FL · On-site
MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor teams to confirm ...
West Palm Beach, FL · On-site
MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor teams to confirm ...
West Palm Beach, FL · On-site
Manage and oversee training, scheduling of staff and re-training in any deficient areas the call center staff. * Monitor and oversee all quality assurance/customer service of all call center staff.
West Palm Beach, FL · On-site
Manage and oversee training, scheduling of staff and re-training in any deficient areas the call center staff. * Monitor and oversee all quality assurance/customer service of all call center staff.
East Haven, CT · On-site
$18.75/hr
... scheduling appointments. Responsibilities for Call Center ... Manage incoming customer calls with a positive attitude * Track interactions and update client ...
East Haven, CT · On-site
$18.75/hr
... scheduling appointments. Responsibilities for Call Center ... Manage incoming customer calls with a positive attitude * Track interactions and update client ...
East Haven, CT · On-site
$18.75/hr
... scheduling appointments. Responsibilities for Call Center ... Manage incoming customer calls with a positive attitude * Track interactions and update client ...
East Haven, CT · On-site
$18.75/hr
... scheduling appointments. Responsibilities for Call Center ... Manage incoming customer calls with a positive attitude * Track interactions and update client ...
Atlanta, GA · On-site
Call Center We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will be responsible for managing and leading a team of call ...
Atlanta, GA · On-site
Call Center We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will be responsible for managing and leading a team of call ...
Del Valle, TX · On-site
$16/hr
Structured schedule. * Direct reporting to Call Center Manager. * Team-oriented but individually ... performance-driven. Why Join Us? * Be part of the foundational team of a growing centralized buying ...
Del Valle, TX · On-site
$16/hr
Structured schedule. * Direct reporting to Call Center Manager. * Team-oriented but individually ... performance-driven. Why Join Us? * Be part of the foundational team of a growing centralized buying ...
$29.5K - $36.8K
5% of jobs
$36.8K - $44K
13% of jobs
$47.1K is the 25th percentile. Wages below this are outliers.
$44K - $51.3K
16% of jobs
The median wage is $58.3K / yr.
$51.3K - $58.6K
16% of jobs
$58.6K - $65.9K
15% of jobs
$70.8K is the 75th percentile. Wages above this are outliers.
$65.9K - $73.1K
14% of jobs
$73.1K - $80.4K
8% of jobs
$80.4K - $87.7K
6% of jobs
$87.7K - $95K
3% of jobs
$95K - $102.2K
2% of jobs
$102.2K - $109.5K
1% of jobs
$29.5K
$63.8K
$109.5K
Cities with the most Call Center Scheduling Manager job openings:
States with the most job openings for Call Center Scheduling Manager jobs include:
For Call Center Scheduling Manager jobs, the most frequently searched job titles are:
Rapid City, SD • On-site
$17.79 - $21.58/hr
Full-time
Re-posted 23 days ago
6.2
Based on 83 frontline employees who took The Breakroom Quiz
Current Employees:
If you are a current Monument Health employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career"icon on your homepage.
Primary Location
Rapid City, SD USADepartment
CS Patient Call CenterScheduled Weekly Hours
40Starting Pay Rate Range $17.79 - $21.58Call Center Specialist I $17.79-$20.45, Call Center Specialist II $18.77-$21.58(Determined by the knowledge, skills, and experience of the applicant.)
Job Summary
The Call Center Specialist serves as the first point of contact for patients, families, and providers. This role ensures accurate information, empathetic communication, and efficient resolution of inquiries related to appointments, insurance, billing, and healthcare services. Opportunity for performance-based bonuses tied to quality, efficiency, and patient satisfaction metrics. This position reports to the Call Center Supervisor(s).Job Description
Answer inbound calls and respond to patient inquiries with professionalism and empathy.
Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems.
Verify insurance coverage and assist with billing questions.
Provide accurate information about healthcare services, policies, and procedures.
Document all interactions in compliance with HIPAA and organizational standards.
De-escalate complex issues for resolution.
Support outbound call campaigns (appointment reminders, follow-ups, patient satisfaction surveys).
Maintain performance metrics including call handling time, quality assurance, abandonment rates, and patient satisfaction scores.
Apply a systemic perspective to problem-solving, recognizing how call center operations impact patient care, compliance, and organizational efficiency.
All other duties as assigned.
Additional Requirements
Required:
Education - High School Diploma/GED Equivalent
Preferred:
Work Experience - 1-3 years Call Center Experience
Job Category
Revenue CycleJob Family
Registration and SchedulingShift
Requires the ability to work assigned schedules and hours as determined by the department
Employee Type
RegularMake a difference. Every day.
MonumentHealthis an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
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