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Call Center Representative Jobs in Rochester, NY

Robert Half

Customer Service Representative

Victor, NY · On-site

$19 - $22/hr

We are looking for a Customer Service Representative to support equipment service coordination for ... call center support, or a similar customer-facing position. • Ability to manage inbound and ...

Lthc

Utilization Management Services Rep I

Rochester, NY

$15.75 - $21.50/hr

Provide one-on-one support, coaching, and training to UM Services Reps. * Collaborates with other ... Call center experience preferred, not required. * Strong analytical and problem-solving skills.

Lthc

Utilization Management Services Rep I

Rochester, NY

$15.75 - $21.50/hr

Provide one-on-one support, coaching, and training to UM Services Reps. * Collaborates with other ... Call center experience preferred, not required. * Strong analytical and problem-solving skills.

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All JobsCall Center Representative JobsCall Center Representative Jobs in Rochester, NY

Call Center Representative information

See Rochester, NY salary details

$10

$17

$24

How much do call center representative jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for call center representative in Rochester, NY is $17.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

How can I make 2000 a week working from home?

A Call Center Representative can potentially earn $2,000 a week by working full-time hours, often 40 or more hours, and handling high-volume or specialized customer service tasks. Increasing income may involve gaining skills in sales, technical support, or using multiple platforms, and working for companies that offer performance-based bonuses or commissions.

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are Call Center Representatives?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What jobs pay 4000 a week without a degree?

A Call Center Representative typically does not earn $4,000 a week without additional experience or bonuses. High-paying roles that can reach this level without a degree are rare and often involve specialized skills, sales commissions, or management positions in fields like sales, real estate, or certain trades. Most jobs offering such high weekly pay require significant experience, certifications, or entrepreneurial effort.

What is the highest paying call center job?

The highest paying call center jobs typically involve supervisory, managerial, or specialized roles such as call center managers, operations directors, or technical support managers, which can earn significantly higher salaries than entry-level positions. These roles often require leadership skills, industry experience, and sometimes certifications, with salaries varying based on company size and location.

What are some common challenges faced by Call Center Representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

What do call center representatives do?

Call center representatives handle customer inquiries, provide information about products or services, and resolve issues over phone, email, or chat. They use communication skills and often work with customer management software to document interactions and ensure customer satisfaction.

What Is the Job of a Call Center Representative?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

More about Call Center Representative jobs
What are the most commonly searched types of Call Center Representative jobs in Rochester, NY? The most popular types of Call Center Representative jobs in Rochester, NY are:
What are popular job titles related to Call Center Representative jobs in Rochester, NY? For Call Center Representative jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Call Center Representative jobs in Rochester, NY look for? The top searched job categories for Call Center Representative jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Call Center Representative jobs? Cities near Rochester, NY with the most Call Center Representative job openings:
Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Rochester, NY as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 14% Part Time, and 7% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,760 per year, or $17.7 per hour.
Senior Resolution Expert- Collection Specialist

Senior Resolution Expert- Collection Specialist

Bounce AI

Rochester, NY • On-site

$23 - $26/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Bounce AI is a fintech startup transforming how people pay off debt, leveraging machine learning, automation, and deep personalization tailored to borrowers’ financial situations.

For creditors, we:

  • Transform how they transact, allowing creditors the ability to control liquidity and risk.
  • Empower consumers with a seamless & flexible digital first collections platform to maximize recoveries and enhance the experience.
  • Utilize a highly optimized funnel, from the first message to payment plans; our platform evolves based on real-life interactions and continuously incoming data feeds.
  • Reduce legal and operational risk with automated compliance designed by experts enforced by code.
  • Unlock customer insights by exploring new data sources.

For borrowers we:

  • They are set up for convenience and can manage their plan whenever, wherever, with representatives always available via live chat or phone to assist.
  • Provide a safe, secure, and compliant service with one goal: to help them move forward.
  • Offer flexible repayment plans or the ability to customize one of their own, giving them the option to pay now, later, or in small amounts over time.



About Us:

We are looking for a Senior Call Center Representative, which we refer to as a “Resolution Expert”, who can motivate and guide consumers through the collections process while providing exceptional customer service. The successful candidate will be able to accept ownership for effectively solving consumers’ issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior.


How You’ll Spend Your Time:
  • Manage inbound and outbound communication from consumers and their representatives via phone, email, and chat.
  • Supports Collection Managers and Resolution Experts by taking call escalations
  • Assists with training and skills coaching for new RE’s
  • Attends a weekly check-in with their Manager on team performance and training plans
  • Follow communication “scripts” for specialized scenario handling
  • Communicate with consumers to establish repayment plans and resolve questions or concerns
  • Attend educational seminars to improve knowledge and skills
  • Meet key performance indicators as outlined by management
  • Adhere to expected quality and compliance standards



What We Offer:

A great Senior Resolution Expert at Bounce has mastered the fundamentals of the role and grown beyond them. They set the tone on the floor, step in on difficult calls or talk-offs when a Manager is unavailable, and coach newer Resolution Experts to help them catch issues early. They escalate problems quickly, but come prepared with solutions, and understand what information requires discretion.

The best Senior REs see the role as a stepping stone toward management, not a final destination — and their performance reflects it: top-tier collections results, strong verification and conversion rates, and near-perfect attendance.

Current Available Full Time Shifts:

Monday- Thursday 8:30am-9:00pm, Friday 8:30am-5:00pm

Training and Nesting phase (first 30-60 days) is 8:30-5:00pm Monday-Friday

Flexible scheduling after first 30-60 days

Paid Training Program:

2-week, full-time training program

Office Location:

This is an in-office role

Pay:

$23.00- $26.00 per hour, with the potential for higher pay based on experience, skill set, and Spanish fluency - A significant advantage.

Benefits:

  • Full medical, dental, and vision
  • 401k with contribution matching up to 5%
  • 12 days of accrued PTO
  • 11 paid holidays
  • Competitive Bonus potential

Bounce is an equal-opportunity employer that is dedicated to diversity and inclusion. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Address:
333 Metro Park, Rochester
Requirements:
  • Previous experience in collections, customer service, and/or sales
  • Strong verbal and written communication skills
  • High attention to detail and critical thinking
  • Problem-solving, negotiation, and conflict-resolution skills
  • Customer-focused and adaptable to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Ability to work in a fast-paced and changing environment