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Call Center Representative Jobs in Reno, NV (NOW HIRING)

Carson Tahoe Health

SCHEDGISTRAR 1

Carson City, NV · On-site

Familiarity with call center workflows and technology * Strong interpersonal communication skills, both written and verbal * Ability to visually present information and data in a clear manner

STACI AMERICAS

Client Success Representative

Reno, NV · On-site

$24 - $26/hr

Job Summary This position is not inside sales or call center driven. We are looking for a Client Success Representative (CSR) with 3PL and/or Fulfillment experience. This is an opportunity to be the ...

GREATER NEVADA

DIGITAL SERVICE REPRESENTATIVE

Reno, NV · On-site

$18.27 - $25.96/hr

The Digital Service Representative (DSR) is responsible for providing service and sales, deepening ... Demonstrated ability in written communication * 1 year of Banking and call center experience or the ...

Aston Carter

Customer Service Representative

Reno, NV · On-site

$18 - $19/hr

Experience in customer support and call center operations. * Knowledge of logistics, transportation ... Service Representative department. The dress code excludes workout wear. Work shifts may vary ...

LegalZoom

Outbound Sales Manager

Reno, NV · On-site

... onsite call center environment. You will manage and develop frontline leaders and dynamic sales ... Represent the Reno sales organization in internal forums, providing clear, concise updates on ...

LegalZoom

Outbound Sales Manager

Reno, NV

... onsite call center environment. You will manage and develop frontline leaders and dynamic sales ... Represent the Reno sales organization in internal forums, providing clear, concise updates on ...

LegalZoom

Business Advisor Sales Manager

Reno, NV · On-site

... onsite call center environment. You will manage and develop frontline leaders and dynamic sales ... Represent the Reno sales organization in internal forums, providing clear, concise updates on ...

LegalZoom

Business Advisor Sales Manager

Reno, NV · On-site

... onsite call center environment. You will manage and develop frontline leaders and dynamic sales ... Represent the Reno sales organization in internal forums, providing clear, concise updates on ...

Aston Carter

Customer Service Representative

Reno, NV · On-site

$18 - $19/hr

... call center operations. • Knowledge of logistics, transportation, and freight processes ... Service Representative department. The dress code excludes workout wear. Work shifts may vary ...

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All JobsCall Center Representative JobsCall Center Representative Jobs in Reno, NV

Call Center Representative information

See Reno, NV salary details

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How much do call center representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for call center representative in Reno, NV is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.18 per hour, depending on experience, location, and employer.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How do I become a call center representative with no experience?

To become a call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or part-time work. Many employers offer on-the-job training, so having a high school diploma or equivalent and demonstrating a positive attitude can help you get started.
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Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Reno, NV as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.

Bilingual Customer Service Representative | Power Tool Distribution Center | $19.50/hr

Reno Staffing

Reno, NV • On-site

$19.50/hr

Full-time

Re-posted 20 days ago

Key responsibilities

  • Handle inbound customer inquiries by phone and email regarding order status, product availability, shipping and billing questions, return requests, repair status, claims, and general account support.

  • Process customer orders received through various channels and perform accurate data entry while maintaining customer service quality.

  • Collaborate with multiple departments to ensure timely assistance, follow up on customer issues, and maintain accurate customer records.

Job description

Reno Staffing is Hiring a bilingual Customer Service Representative for a Leading Power Tool Manufacturer & Distribution Company in Reno, NV!


Are you a customer service professional who enjoys helping people and thrives in a fast-paced office environment? Reno Staffing is hiring a bilingual Customer Service Representative for a well-established power tool manufacturing and distribution company in Reno, NV. This is a temp-to-hire opportunity with a company that values teamwork, professionalism, and career growth.

Shift: Monday - Friday, 7:45am-4:45pm.
Pay: $19.50/hour
Location: 89506, North Valleys. 

Summary
The Customer Service Representative is responsible for providing outstanding customer support by phone and email while processing orders accurately and efficiently. This position works closely with multiple departments to ensure customers receive timely assistance with orders, product availability, returns, billing questions, and account support. The ideal candidate is organized, detail-oriented, enjoys problem-solving, and excels in a fast-paced, high-volume office environment.

Essential Duties and Responsibilities
  • Handle inbound customer inquiries by phone and email regarding:
    • Order status
    • Product availability
    • Shipping and billing questions
    • Return requests
    • Repair status
    • Claims and general account support
  • Process customer orders received through phone, email, EDI, B2B platforms, and other ordering systems.
  • Perform accurate and efficient data entry while maintaining excellent customer service.
  • Verify pricing, inventory availability, shipping locations, and payment information.
  • Promote current company promotions and identify upselling opportunities when appropriate.
  • Process return authorizations and customer account adjustments.
  • Manage customer correspondence and respond promptly to inquiries.
  • Maintain accurate customer records and daily activity reports.
  • Collaborate with departments including Sales, Accounting, Supply Chain, Marketing, and Management.
  • Assist with administrative projects and other office support duties as assigned.
  • Meet daily productivity and quality goals (KPIs).
  • Follow up with customers and internal departments to ensure timely issue resolution.
  • At the discretion of your lead or supervisor, you may be required to perform additional job-related duties not specifically listed above.
Competencies
To perform this job successfully, candidates should demonstrate:
  • Customer Service and/or Call Center experience required
  • Strong computer and data entry skills
  • Intermediate Microsoft Office experience (Excel, Outlook, Word)
  • Excellent verbal and written communication skills
  • Strong organizational and multitasking abilities
  • Analytical thinking and problem-solving skills
  • Professional phone and email etiquette
  • Ability to work under deadlines in a fast-paced office environment
  • Positive attitude with excellent teamwork skills
  • High attention to detail and accuracy
  • Ability to sit and work at a computer for extended periods
  • Ability to lift up to 20 pounds occasionally
  • High School Diploma or GED required
  • College coursework or related customer service experience preferred
  • Experience with CRM systems, E-Commerce, B2B, or EDI is a plus
  • Experience in manufacturing, distribution, or the power tool industry is a plus
  • Bilingual English/Spanish is required.
Resume required. Qualified candidates may be asked to complete an interview prior to placement.
A drug test will be required.

Reno Staffing prides ourselves in working with people from all walks of life. However, a background check is required for this position- No theft/violent felonies. 

If you feel like this is the job for you, please apply through this job posting! Questions? Give us a call at (775) 356-1137 and one of our friendly Recruiters will help you get to work!

Appointments are strongly encouraged, walk-ins are welcome!

Reno Staffing is open Monday - Friday, 9:00 AM - 4:00 PM
Phone: (775) 356-1137
Email: info@renostaffing.com
Text: (775) 453-4691

Office Location:
Reno Staffing
4690 Longley Lane, Suite 23
Reno, NV 89502 

Reno Staffing is an Equal Opportunity Employer 

We look forward to meeting you!