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Call Center Representative Jobs in Reno, NV (NOW HIRING)

Liveops

Remote Customer Service Representative

Reno, NV · Remote

$20/hr

Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose your own schedule by self-scheduling 30-minute blocks or commits. * Hours of Operation (Jan-Apr): 7 ...

RV Country Nevada LLC

BDC Representative

Sparks, NV · On-site

$50K - $80K/yr

Description BDC Representative - Customer Engagement & Appointment Coordination RV Country RV ... Positive attitude with consistent outreach habits Helpful Experience: call center, customer service ...

RV Country

BDC Representative

Sparks, NV · On-site

$50K - $80K/yr

Description: BDC Representative - Customer Engagement & Appointment Coordination RV Country RV ... Positive attitude with consistent outreach habits Helpful Experience: call center, customer service ...

RV Country

BDC Representative

Sparks, NV · On-site

$50K - $80K/yr

BDC Representative - Customer Engagement & Appointment Coordination RV Country RV Country is one of ... Positive attitude with consistent outreach habits Helpful Experience: call center, customer service ...

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All JobsCall Center Representative JobsCall Center Representative Jobs in Reno, NV

Call Center Representative information

See Reno, NV salary details

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How much do call center representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for call center representative in Reno, NV is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.18 per hour, depending on experience, location, and employer.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How do I become a call center representative with no experience?

To become a call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or part-time work. Many employers offer on-the-job training, so having a high school diploma or equivalent and demonstrating a positive attitude can help you get started.
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Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Reno, NV as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.

Patient Billing Representative

Reno Orthopedic Center

Reno, NV • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Reno Orthopedic Center wants you to join the team as a Patient Billing Representative! We are seeking an enthusiastic and dedicated team member to communicate with patients and insurance companies on claim status for billing or payment at our main location - 555 N. Arlington Ave.
Please Note: This is an onsite position not remote.
Who are we?
At Reno Orthopedic Center (ROC), every action is driven by our employee expectations:
  • We lead with a patient-first mindset, ensuring every decision is made in the best interest of those we serve.
  • We believe in the power of assuming good intent, fostering a culture of respect, optimism, and compassion, where teammates lift each other up.
  • Here, you're encouraged to own your success - we support your growth, celebrate your contributions, and empower you to take initiative.
  • Continuous learning is part of who we are; we strive for constant improvement in everything from clinical innovation to personal development.
  • We value kindness as a core strength - it's how we treat our patients, our colleagues, and our community.
  • Most importantly, we encourage every team member to be an advocate - for patients, for progress, and for doing what's right.

If you're looking for a place where your work matters, your values align, and your growth is supported, you'll find purpose and belonging at ROC.
What sets us apart?
Reno Orthopedic Center (ROC) is physician-owned, meaning decisions are made by those who understand patient care firsthand - and every team member's voice matters. We offer a fully integrated musculoskeletal health campus with on-site surgery, advanced imaging, therapy, urgent care, and specialty services like bone health and orthopedic oncology. With continuous growth and investment in new facilities and technology, ROC provides a forward-thinking environment built to support both exceptional patient care and your professional development. We've been the trusted name in musculoskeletal health across Northern Nevada for over 60 years - and we're still growing!
What would you do in this role?
The role involves communicating with patients and insurance companies to gather status updates, appeal claims, resolve outstanding patient balances, and obtain information related to billing or payment. The position requires using an electronic medical records system to identify tasks and appeals that need attention. Additionally, you will handle inbound phone calls in the call center, assisting patients and addressing any billing issues assigned to you.
A Day in the Life
  • Communicate with patients and insurance companies to obtain status updates, appeal claims, resolve outstanding patient balances and obtain information regarding billing or payment;
  • Use an electronic medical records system to determine the tasks/appeals needing review;
  • Answer phone calls that come into the call center to assist patients and resolve billing issues as assigned.

Requirements
Certifications/Education
  • High School Diploma/GED;

Experience
  • One year of experience performing customer service duties;
  • Communicating effectively and professionally with various levels of employees, outside entities and customers;
  • Deescalating tense or sensitive conversations with customers/clients/etc.;
  • Reviewing work and checking for errors to ensure accuracy.

Benefits
At Reno Orthopedic Center (ROC), we believe that exceptional patient care starts with taking care of our people. We prioritize work-life balance by fostering a supportive, team-oriented environment where workloads are managed realistically, schedules are respected, and personal well-being is valued.
Why chose ROC? Full time benefits include:
  • Medical, dental, vision insurance
  • Discounted orthopedic care at ROC
  • Paid time off and holiday pay
  • Extended sick leave
  • 401(k) plan contributions with no match required
  • EAP, disability and life insurance
  • Health and fitness program
  • Coffee shop onsite (main location)

Come build your career with a team that's committed to innovation, community, and compassion in orthopedic care. Whether you're a seasoned specialist or just starting your journey, you'll find purpose, impact, and growth at Reno Orthopedic Center.

Apply