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Call Center Reporting Analyst Jobs in Florida (NOW HIRING)

Dermafix Spa

Call Center Manager

Saint Petersburg, FL · On-site +1

$3.0K - $5.0K/mo

Prepare and present regular performance reports to senior management. * Use data and analytics to ... Streamline call center processes and workflows to improve efficiency and outcomes. * Collaborate ...

Dermafix Spa

Call Center Manager

Saint Petersburg, FL · On-site +1

$3.0K - $5.0K/mo

Prepare and present regular performance reports to senior management. * Use data and analytics to ... Streamline call center processes and workflows to improve efficiency and outcomes. * Collaborate ...

SFP Health Group

Call Center Specialist

Clermont, FL · On-site

$15 - $18.75/hr

Clinic Operations Reports to: Call Center Manager Job Summary: The Call Center Specialist is responsible for managing high-volume inbound and outbound patient communications across SFP Health Group ...

Soni Family Practice

Call Center Specialist

Clermont, FL · On-site

$15 - $18.75/hr

Clinic Operations Reports to: Call Center Manager Job Summary: The Call Center Specialist is responsible for managing high-volume inbound and outbound patient communications across SFP Health Group ...

Bath Concepts

Call Center Representative

Jacksonville, FL · On-site

$14.75 - $18.50/hr

General Purpose As a Call Center Representative, you will contact homeowners by telephone, schedule qualified appointments for free consultations, enter lead information, maintain reports, and ...

SOLIS Health Plans

OTC Call Center Lead

Miami, FL · On-site

Support leadership with reporting and performance analysis Training & Development * Assist in ... Strong knowledge of call center operations, metrics, and customer service best practices

Solis Health Plans

OTC Call Center Lead

Doral, FL · On-site

$20/hr

Support leadership with reporting and performance analysis Training & Development * Assist in ... Strong knowledge of call center operations, metrics, and customer service best practices

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All JobsCall Center Reporting Analyst JobsCall Center Reporting Analyst Jobs in Florida

Call Center Reporting Analyst information

See Florida salary details

$22.4K

$48.3K

$74K

How much do call center reporting analyst jobs pay per year?

As of Sep 3, 2026, the average yearly pay for call center reporting analyst in Florida is $48,311.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,600.00 and $62,000.00 per year, depending on experience, location, and employer.

What is a call center reporting analyst?

Call Center Reporting Analysts are professionals responsible for collecting, analyzing, and interpreting data related to call center operations. Their primary goal is to provide insights that help improve efficiency, customer satisfaction, and overall performance. They create reports and dashboards, track key performance indicators (KPIs), and work closely with management to recommend actionable improvements. By leveraging data, they help organizations make informed decisions to optimize call center processes.

What skills and qualifications are needed to thrive as a call center reporting analyst?

To thrive as a Call Center Reporting Analyst, you need strong analytical abilities, attention to detail, and proficiency in data analysis, typically supported by a degree in business, statistics, or a related field. Expertise with reporting tools such as Excel, SQL, and business intelligence platforms like Tableau or Power BI, along with knowledge of call center software, is essential. Strong communication, problem-solving skills, and the ability to present complex data clearly are standout soft skills in this role. These competencies enable accurate performance tracking, actionable insights, and effective decision-making to optimize call center operations.

How does a call center reporting analyst typically collaborate with operations and management teams?

A Call Center Reporting Analyst frequently works closely with both operations and management teams to gather requirements, interpret data trends, and provide actionable insights. Analysts often attend regular meetings to discuss performance metrics, identify areas for improvement, and help develop strategies for enhancing customer service efficiency. This collaboration ensures that the analytics provided are aligned with business objectives and that any recommended changes are feasible for implementation. Strong communication skills are essential, as analysts must translate complex data into understandable reports for non-technical stakeholders.

What is the difference between Call Center Reporting Analyst vs Customer Service Analyst?

AspectCall Center Reporting AnalystCustomer Service Analyst
Required CredentialsBachelor's degree in Business, Analytics, or related field; proficiency in data analysis toolsBachelor's degree in Business, Communications, or related field; strong analytical skills
Work EnvironmentCall centers, data analysis teams, corporate officesCustomer service departments, call centers, client support teams
Employer & Industry UsageTelecommunications, retail, finance, healthcareRetail, hospitality, telecommunications, service industries
Common Search & ComparisonYesYes

The Call Center Reporting Analyst primarily focuses on analyzing call center data, generating reports, and providing insights to improve operations. In contrast, the Customer Service Analyst concentrates on evaluating customer feedback, service quality, and customer satisfaction metrics. While both roles require analytical skills and work within customer service environments, the Reporting Analyst emphasizes data reporting, whereas the Customer Service Analyst emphasizes customer experience analysis.

What does a call center reporting analyst do?

A call center reporting analyst collects, analyzes, and interprets data related to call center operations to improve performance and customer service. They use tools like Excel or specialized reporting software to generate reports, monitor key metrics, and identify trends for management decision-making.

What are popular job titles related to Call Center Reporting Analyst jobs in Florida?

For Call Center Reporting Analyst jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Call Center Reporting Analyst jobs in Florida look for?

The top searched job categories for Call Center Reporting Analyst jobs in Florida are:

What cities in Florida are hiring for Call Center Reporting Analyst jobs?

Cities in Florida with the most Call Center Reporting Analyst job openings:

Call Center Reporting Analyst jobs near you
Infographic showing various Call Center Reporting Analyst job openings in Florida as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,311 per year, or $23.2 per hour.

Casino Call Center Manager - ONSITE - Fort Lauderdale, FL - US

Holland America Group

Fort Lauderdale, FL • On-site

Full-time

Medical, Retirement

Posted 7 days ago

Holland America Line rating

6.2

Company rating: 6.2 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

7th of 9 rated cruise lines

Job description


One of the best-known names in cruising, Princess is the world's leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply can't.
We're looking for an amazing Casino Call Center Senior Manager to fill this role. The Casino Call Center Senior Manager is a high-impact, enterprise-level leadership role accountable for the end-to-end performance of Princess Cruises' global casino contact center ecosystem. This executive contributor will own the strategy, governance, and operational excellence of inbound casino guest support, outbound sales engagement, and global escalation management - spanning both internal teams and strategically selected BPO partners across multiple geographies.
This leader will architect and execute robust programs in training, quality assurance, KPI-driven performance management, and guest escalation resolution, setting a new standard for casino service delivery across the enterprise. A defining responsibility of this role is the ground-up design and launch of a new in-house casino service center in Miramar, FL - a flagship initiative that requires visionary leadership, cross-functional alignment, and disciplined project execution.
The Senior Manager will serve as the authoritative voice on casino contact center strategy, influencing C-suite and senior stakeholder decisions, while translating business objectives into measurable outcomes that elevate guest loyalty, maximize revenue per contact, and strengthen the Princess Cruises casino brand globally.
Here's a summary of what Princess is looking for in its Casino Call Center Senior Manager. Is this you?
Responsibilities
  • Global Casino Call Center Service Excellence & Escalation Management - Direct and oversee all global casino contact center operations, including inbound guest support, VIP concierge services, and multi-tier escalation management. Serve as the ultimate point of accountability for SLAs, guest satisfaction targets, and operational continuity across internal teams and BPO partners in multiple regions. Establish escalation frameworks and real-time decision-making protocols that protect high-value guest relationships and improve first-contact resolution.
  • Training, Quality Assurance & Talent Development - Design, implement, and evolve enterprise-grade training curricula and QA programs that enforce brand standards, compliance requirements, and best-in-class service behaviors across all contact channels and geographies. Establish calibration processes, call-monitoring cadences, and performance-coaching frameworks. Build a culture of continuous learning and succession readiness through structured talent-development pipelines.
  • Outbound Casino Sales & Guest Engagement Strategy - Architect and lead a high-performance outbound strategy targeting casino player segments with personalized, data-informed outreach. Partner with Casino Marketing, CRM, and Analytics teams to design campaigns that maximize reactivation, upsell, and revenue-per-contact metrics. Leverage player-behavior data and predictive modeling to drive conversion and deepen long-term guest loyalty.
  • Innovation, Digital Transformation & Global Project Management - Identify and champion emerging contact-center technologies including AI-assisted routing, conversational AI, omnichannel platforms, and advanced analytics dashboards. Lead complex, multi-workstream projects from ideation through deployment, managing cross-functional stakeholders, vendors, and executive sponsors. Benchmark global best practices in casino guest services and translate insights into competitive advantage.
  • Executive Reporting, Analytics & Continuous Improvement - Own the design and delivery of executive-level performance reporting encompassing KPIs, SLA attainment, revenue contribution, agent productivity, and guest satisfaction metrics. Develop insight-driven business cases to support headcount, technology, and operational investment decisions. Lead structured root-cause analyses and implement systemic process improvements that compound over time.
  • New In-House Casino Service Center Development (Miramar, FL) - Lead the strategic design, operational buildout, and launch of Princess Cruises' new internal casino contact center. Define organizational structure, staffing models, technology stack, and workflows. Establish performance baselines and ensure the center is fully operational and delivering against brand and business objectives from day one.
  • Corporate Policies & Procedures Compliance - Adheres to Corporate Policies and Procedures, including Code of Conduct, Audit Procedures, and any control-related responsibility for financial data entered, stored, or reported via business systems within the employee's control. Ongoing obligation.

Requirements
  • 5+ years' experience in public relations, corporate communications, or a related field - preferably in the travel and/or hospitality industry and ideally in the cruise industry.
  • Exceptional verbal, written, and presentation skills with the ability to influence senior stakeholders, board-level audiences, and frontline teams with equal effectiveness.
  • Proven ability to set a bold, guest-centric vision and translate it into structured operational plans with accountable milestones and measurable outcomes.
  • Outstanding relationship-building skills across diverse global teams, BPO partners, technology vendors, and senior leadership; ability to lead through influence without direct authority.
  • Relentless focus on KPI attainment, continuous improvement, and holding self and teams to the highest standards of performance and integrity.
  • Willingness to speak up, challenge the status quo, and make difficult decisions that advance guest outcomes and business performance.
  • Demonstrated ability to lead organizations through transformation - including new technology adoption, structural redesign, and cultural change - while maintaining morale and momentum. Preferred
  • Experience leading across international markets with sensitivity to cultural nuance in training, technology implementation, and quality assurance.
  • Advanced ability to interpret complex performance data, construct executive-ready business cases, and convert insight into strategic action.
  • Demonstrated commitment to succession planning, high-potential development, and building organizations that consistently outperform.
  • Excellent verbal and written communication skills, with the ability to customize messages to specific audiences.
  • Excellent interpersonal and team-building skills with the ability to adapt to change.
  • Resourceful, problem-solving skills.
  • Knowledge of industry regulations and trends, guest communications best practices.
  • Computer proficiency and ability to work in multiple software applications including Word, Excel, Outlook, SharePoint, Teams, and other platforms. Creative, strategic thinker and writer with strong editing skills and a proven ability to create, own, and execute comprehensive communication plans.
  • Exceptional attention to detail to ensure all communications are accurate, complete, clear, and align with the Princess voice and corporate style.
  • Experience working directly with senior leadership.
  • Ability to work a flexible schedule, including after hours on weekdays, as well as weekends and holidays.
  • Ability to manage crisis situations. Operates with a sense of urgency and is action-oriented.
  • Ability to work in a multicultural environment - demonstrates sensitivity, inclusiveness, and diplomacy.
  • Operates with the highest level of integrity.
  • Must be legally authorized to work in the United States. Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).

What You Can Expect
  • Cruise and Travel Privileges for You and Your Family
  • Health Benefits
  • 401(k)
  • Employee Stock Purchase Plan
  • Training & Professional Development
  • Tuition & Professional Certification Reimbursement
  • Base Salary Range: $74,000 to $99.900. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.

Our Culture... Stronger Together
Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: princess.com/en-us/company-information
Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Americans with Disabilities Act (ADA)
Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com
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