ZipRecruiter

Log In

1

Call Center Quality Auditor Jobs (NOW HIRING)

AIMS Advantage INC

Quality Auditor

Grand Rapids, MI · On-site

$16/hr

We are hiring multiple Quality Auditor positions at a local and well known company located near the ... call us directly at (616)261-6161. 2916 Chicago Dr. SW Grandville, MI 49418

Senderra Rx Partners, Llc

Quality Auditor

Dallas, TX · On-site

Director of Quality Management Position Overview The Quality Auditor supports the Director of Quality Management by conducting and overseeing audits across operational areas, including call quality ...

Senderra Rx Partners, Llc

Director of Quality Management Position Overview The Quality Auditor supports the Director of Quality Management by conducting and overseeing audits across operational areas, including call quality ...

Electromac

Quality Auditor

Bowling Green, KY · On-site

The Quality Auditor is responsible for the final stages of the manufactured product before shipping ... com  or call 1-(312) 899-3097 and let us know the nature of your request and your contact ...

Electromac

Quality Auditor

Bowling Green, KY · On-site

The Quality Auditor is responsible for the final stages of the manufactured product before shipping ... call 1-(312) 899-3097 and let us know the nature of your request and your contact information. Do ...

Electromac

Quality Auditor

Bowling Green, KY · On-site

The Quality Auditor is responsible for the final stages of the manufactured product before shipping ... com or call 1-(312) 899-3097 and let us know the nature of your request and your contact ...

Amcor LLC

Quality Auditor

Richmond, VA · On-site

The Quality Auditor serves as the lead quality authority for their individual plants, working ... If you need a reasonable accommodation for any part of the employment process, please call ...

amphenol

Quality Auditor

Endicott, NY · On-site

... center, mobile, RF, networking, industrial, business equipment, and automotive. Position: Quality ... The Quality Auditor will leverage quality tools and techniques to evaluate product reliability ...

Black & Veatch

Quality Auditor

Olathe, KS · On-site

We put them at the center of everything we do and empower them to grow, explore new possibilities ... The Opportunity The Quality Auditor is responsible for evaluating engineering, procurement and ...

Amphenol

Quality Auditor

Endwell, NY · On-site

$23 - $30/hr

... center, mobile, RF, networking, industrial, business equipment, and automotive. Position: Quality ... The Quality Auditor will leverage quality tools and techniques to evaluate product reliability ...

Black & Veatch

Quality Auditor

Olathe, KS · On-site

We put them at the center of everything we do and empower them to grow, explore new possibilities ... The Opportunity The Quality Auditor is responsible for evaluating engineering, procurement and ...

previous pagenext page

Showing results 21-40

All JobsBusiness JobsCustomer Service JobsCall Center Representative JobsCall Center Quality Auditor Jobs

Call Center Quality Auditor information

See salary details

$12

$38

$143

How much do call center quality auditor jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for call center quality auditor in the United States is $38.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $32.69 per hour, depending on experience, location, and employer.

What is a call center quality auditor?

Call Center Quality Auditors are professionals responsible for monitoring and evaluating the performance of call center agents to ensure that customer service standards are met. They listen to recorded or live calls, review chat transcripts, and assess agent interactions based on predefined criteria such as accuracy, professionalism, and compliance with company policies. Their feedback helps improve agent performance, customer satisfaction, and overall call center efficiency. Additionally, they work closely with management to identify training needs and implement quality improvement initiatives.

What skills and qualifications are needed to thrive as a call center quality auditor?

To thrive as a Call Center Quality Auditor, you need a thorough understanding of call center operations, quality assurance processes, and strong analytical skills, often supported by experience or relevant certifications in quality management. Familiarity with quality monitoring software, CRM systems, and call recording tools is typically required. Attention to detail, objectivity, and effective communication help auditors provide actionable feedback and foster continuous improvement. These skills are essential for ensuring consistent service standards, regulatory compliance, and enhanced customer satisfaction in call center environments.

What are common challenges faced by call center quality auditors, and how can they be addressed?

Call Center Quality Auditors often face challenges such as balancing consistency in evaluations across different agents, handling large volumes of call data, and providing constructive feedback without discouraging staff. To address these challenges, auditors typically use standardized evaluation forms, collaborate closely with team leaders, and undergo regular calibration sessions to ensure fair assessments. Building strong communication skills and staying updated on company policies also help create a supportive environment that drives continuous improvement across the team.

What is the difference between Call Center Quality Auditor vs Call Center Agent?

AspectCall Center Quality AuditorCall Center Agent
Primary RoleEvaluates and monitors call quality, ensures compliance, provides feedbackHandles customer inquiries, provides information, resolves issues
Required SkillsCommunication, analytical skills, attention to detailCustomer service, communication, problem-solving
Work EnvironmentOffice-based, monitoring calls or recordingsOffice or remote, direct customer interaction
CertificationsCustomer service or quality assurance certifications beneficialCustomer service training often required

The main difference between a Call Center Quality Auditor and a Call Center Agent is that the auditor focuses on evaluating call quality and compliance, while the agent handles direct customer interactions. Both roles require strong communication skills, but the auditor emphasizes monitoring and feedback, whereas the agent emphasizes customer support.

What states have the most Call Center Quality Auditor jobs?

States with the most job openings for Call Center Quality Auditor jobs include:

What are popular job titles related to Call Center Quality Auditor jobs?

For Call Center Quality Auditor jobs, the most frequently searched job titles are:

Infographic showing various Call Center Quality Auditor job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 80% Full Time, 14% Part Time, 3% Contract, and 1% Nights. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $80,278 per year, or $38.6 per hour.

Call Center Quality Manager (4764)

Martinsburg, WV • On-site

Eagle Harbor LLC
1 - 10 employees
Learn more about Eagle Harbor LLCexternal

Full-time

Re-posted 8 days ago

Job description

Eagle Harbor, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a Call Center Quality Manager.
POSITION RESPONSIBILITIES:
  • Oversees the quality assurance and performance monitoring functions for the contact center, ensuring all customer service operations meet the stringent standards outlined in the Performance Work Statement.
  • Responsible for developing, implementing, and maintaining a comprehensive Quality Control Plan (QCP), which details inspection schedules, methods, and corrective actions to achieve 99% compliance in professional and courteous responses and 80% content accuracy.
  • Monitor an average of 1,550 daily contacts (e.g., 825 calls, 400 emails, 250 chats) to maintain an Abandoned Call Rate of no more than 5% and ensure 90% of calls are answered within 60 seconds, conducting regular quality control inspections using the Avaya Aura Contact Center system and MMLD database to track performance metrics such as handle time, wait times, and first-level call resolution rates, and documenting results in weekly and monthly report.
  • Perform detailed quality assessments of customer interactions, reviewing a sample of calls, emails, and chats to ensure adherence to Mission Management System (MMS) guidelines, HIPAA compliance for medical queries, and Section 508 accessibility standards, identifying areas for improvement and implementing corrective actions to address deficiencies, such as retraining staff on proper escalation procedures for complex inquiries.
  • Recommend process improvements based on call trends, customer feedback, and quality inspection outcomes, proposing updates to MMS documents to enhance accuracy and reduce processing times, and presenting these recommendations in monthly progress reports.
  • Ensure all personnel maintain required training levels (e.g., one hour per week), coordinating with the On-Site Supervisor to schedule government-provided training sessions, particularly for Level 3 personnel handling escalated contacts and quality control tasks, ensuring proficiency in handling medical-related queries and Spanish interpretation services.
  • Maintain a file of all quality control inspections, corrective actions, and training records, making them available for government audits as part of the Quality Assurance Surveillance Plan (QASP), and collaborate with the COR during monthly status meetings to discuss quality performance, resolve issues, and align with USCG objectives.
  • Ensure compliance with security protocols, safeguarding sensitive information under the Privacy Act and DHS MD 11042.1, and verify that all staff adhere to professional conduct standards, reporting any misconduct to the On Site Supervisor for immediate action.
    POSITION REQUIREMENTS:
  • 2 years of quality control experience working with ISO 9001:2000 quality standards systems (QSS)
  • 2 years of contact center management experience; or 5 years of experience working within a contact center environment.

VEVRAA Federal Contractor
Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.
We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.

Apply