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Call Center Quality Compliance Analyst Jobs (NOW HIRING)

Windows USA

Call Center QA Manager

Irving, TX · On-site

Job Purpose: - Seeking a Call Center QA Manager to own technology, processes, and performance ... The role requires 3-5+ years of experience with Five9/Balto, strong analytical skills, autonomy ...

Windows USA

Call Center QA Manager

Irving, TX · On-site

Job Purpose: - Seeking a Call Center QA Manager to own technology, processes, and performance ... The role requires 3-5+ years of experience with Five9/Balto, strong analytical skills, autonomy ...

Antech Diagnostics

Call Quality Analyst

Loveland, CO · On-site

$60K - $75K/yr

Works closely with call center managers to make changes to improve the customer experience ... quality opportunities * Manage intermediate databases for queries and analysis using data from the ...

Globe Life

TCPA Compliance Analyst

Mckinney, TX · On-site

Globe Life is seeking a Compliance Analyst to support our Sales Agent Contact Center by ensuring ... Call center experience preferred * Bachelor's degree or equivalent experience Company Description ...

Collabera

Fraud Analyst (Call Center)

Phoenix, AZ · On-site

$18 - $22/hr

... high quality IT resources through Staff Augmentation, Global Talent Management, Value Added ... Fraud and Call Center Exp * Tier II: Fraud and no Call Center or Call Center and no Fraud * Tier ...

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Call Center Quality Compliance Analyst information

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How much do call center quality compliance analyst jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for call center quality compliance analyst in the United States is $32.41, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $37.02 per hour, depending on experience, location, and employer.

What are popular job titles related to Call Center Quality Compliance Analyst jobs?

For Call Center Quality Compliance Analyst jobs, the most frequently searched job titles are:

Infographic showing various Call Center Quality Compliance Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 13% Part Time, 4% Contract, and 1% Nights. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $67,422 per year, or $32.4 per hour.

Call Center QA Manager

Irving, TX • On-site

Windows USA
Construction • 501 - 1,000 employees
Learn more about Windows USAexternal

Full-time

Posted 23 days ago

Key responsibilities

  • Own telephony technology to ensure seamless communication and operations within the call center.

  • Manage real-time call center operations to optimize efficiency and effectiveness.

  • Implement and oversee QA/coaching programs to enhance agent performance and customer satisfaction.

Job description

Job Purpose:
- Seeking a Call Center QA Manager to own technology, processes, and performance across internal and outsourced teams at WINDOWS ACQUISITION HOLDINGS INC. The role requires 3-5+ years of experience with Five9/Balto, strong analytical skills, autonomy, and a proven track record of improving contact center outcomes. The ideal candidate will possess a Bachelor's degree in Business, Communications, Analytics, or a related field, or equivalent practical experience.
Key Responsibilities:
- Own telephony technology to ensure seamless communication and operations within the call center.
- Manage real-time call center operations to optimize efficiency and effectiveness.
- Implement and oversee QA/coaching programs to enhance agent performance and customer satisfaction.
- Develop and maintain comprehensive reporting systems to track performance metrics and identify areas for improvement.
- Evaluate vendor performance to ensure alignment with company standards and goals.
- Drive continuous improvement initiatives to optimize appointment conversion rates, agent performance, and overall customer experience.
Required Education:
- Bachelor's degree in Business, Communications, Analytics, or a related field, or equivalent practical experience.
Required Experience:
- 3-5+ years of experience in a call center, contact center, or workforce management role.
- Meaningful experience in quality assurance, real-time operations, or vendor management.
- Proven track record of improving contact center outcomes.
- Experience with Five9/Balto technology.
Required Skills and Abilities:
- Strong analytical skills to optimize appointment conversion, agent performance, and customer experience.
- Ability to manage telephony technology and real-time call center operations effectively.
- Proficient in QA/coaching and reporting to enhance performance.
- Capability to oversee vendor performance and drive continuous improvement initiatives.
- Autonomous working style with a focus on achieving set goals and objectives.
Equal Employment Opportunity EEO Statement
Windows USA is committed to equal opportunity and welcomes all qualified individuals to apply. All employment decisions are made without regard to race, color, religion, sex, national origin, disability, or any other protected status under applicable law.
ADA Accommodations
Windows USA is committed to providing reasonable accommodations in accordance with applicable law. Individuals should communicate accommodation needs to Human Resources.
At-Will Employment Statement
This position does not create a contract of employment.
Background Check Disclosure
Employment is contingent upon completion of background verification, where permitted by law and based on business necessity.
Disclaimers
This description is intended to outline the general nature of the role.
OSE individuals are classified as statutory employees under Section 3508 for federal tax purposes and are responsible for complying with applicable tax obligations.
Engagement in this role is contingent upon completion of all required onboarding documentation and adherence to company standards, policies, and applicable laws.

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