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Call Center Quality Auditor Jobs (NOW HIRING)

Western Industries

Quality Auditor

Winfield, KS · On-site

... Quality Auditor verifies conformance of product to specifications for each part, approving ... Complete online application at westernind.com/careers or visit us at our Employment Center, Apply ...

National Beef

Quality Auditor

Saint Joseph, MO · On-site

Safe and stable work Responsibilities Quality Assurance Auditor responsibilities include but are ... We invite you to join our family, wherever you call home. National Beef is an equal opportunity ...

Willis Towers Watson

Quality Auditor

Hartford, CT · On-site

Quality Auditors are integral members of our Account Management teams who proactively obtain ... Service Center. You will be responsible for maintaining a high level of accuracy and a strong ...

Willis Towers Watson

Quality Auditor

Hartford, CT · On-site

Quality Auditors are integral members of our Account Management teams who proactively obtain ... Service Center. You will be responsible for maintaining a high level of accuracy and a strong ...

Proman Staffing

Quality

Lavonia, GA · On-site

$19/hr

Quality auditor experience required * Previous manufacturing experience is a plus Why PROMAN Staffing? * Friendly, Knowledgeable Staff * Direct Deposit Programs * Referral bonus * Weekly Pay Call or ...

Willis Towers Watson

Quality Auditor

Hartford, CT · On-site

Quality Auditors are integral members of our Account Management teams who proactively obtain ... Service Center. You will be responsible for maintaining a high level of accuracy and a strong ...

Electromac Group

Quality Auditor

Bowling Green, KY · On-site

The Quality Auditor is responsible for the final stages of the manufactured product before shipping ... com or call 1-(312) 899-3097 and let us know the nature of your request and your contact ...

Willis Towers Watson

Description Quality Auditors are integral members of our Account Management teams who proactively ... Service Center. You will be responsible for maintaining a high level of accuracy and a strong ...

Willis Towers Watson

Quality Auditor

Hartford, CT · On-site

Description Quality Auditors are integral members of our Account Management teams who proactively ... Service Center. You will be responsible for maintaining a high level of accuracy and a strong ...

Willis Towers Watson

Quality Auditor

Hartford, CT · On-site

Quality Auditors are integral members of our Account Management teams who proactively obtain ... Service Center. You will be responsible for maintaining a high level of accuracy and a strong ...

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Call Center Quality Auditor information

See salary details

$12

$38

$143

How much do call center quality auditor jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for call center quality auditor in the United States is $38.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $32.69 per hour, depending on experience, location, and employer.

What is a call center quality auditor?

Call Center Quality Auditors are professionals responsible for monitoring and evaluating the performance of call center agents to ensure that customer service standards are met. They listen to recorded or live calls, review chat transcripts, and assess agent interactions based on predefined criteria such as accuracy, professionalism, and compliance with company policies. Their feedback helps improve agent performance, customer satisfaction, and overall call center efficiency. Additionally, they work closely with management to identify training needs and implement quality improvement initiatives.

What skills and qualifications are needed to thrive as a call center quality auditor?

To thrive as a Call Center Quality Auditor, you need a thorough understanding of call center operations, quality assurance processes, and strong analytical skills, often supported by experience or relevant certifications in quality management. Familiarity with quality monitoring software, CRM systems, and call recording tools is typically required. Attention to detail, objectivity, and effective communication help auditors provide actionable feedback and foster continuous improvement. These skills are essential for ensuring consistent service standards, regulatory compliance, and enhanced customer satisfaction in call center environments.

What are common challenges faced by call center quality auditors, and how can they be addressed?

Call Center Quality Auditors often face challenges such as balancing consistency in evaluations across different agents, handling large volumes of call data, and providing constructive feedback without discouraging staff. To address these challenges, auditors typically use standardized evaluation forms, collaborate closely with team leaders, and undergo regular calibration sessions to ensure fair assessments. Building strong communication skills and staying updated on company policies also help create a supportive environment that drives continuous improvement across the team.

What is the difference between Call Center Quality Auditor vs Call Center Agent?

AspectCall Center Quality AuditorCall Center Agent
Primary RoleEvaluates and monitors call quality, ensures compliance, provides feedbackHandles customer inquiries, provides information, resolves issues
Required SkillsCommunication, analytical skills, attention to detailCustomer service, communication, problem-solving
Work EnvironmentOffice-based, monitoring calls or recordingsOffice or remote, direct customer interaction
CertificationsCustomer service or quality assurance certifications beneficialCustomer service training often required

The main difference between a Call Center Quality Auditor and a Call Center Agent is that the auditor focuses on evaluating call quality and compliance, while the agent handles direct customer interactions. Both roles require strong communication skills, but the auditor emphasizes monitoring and feedback, whereas the agent emphasizes customer support.

What states have the most Call Center Quality Auditor jobs?

States with the most job openings for Call Center Quality Auditor jobs include:

What are popular job titles related to Call Center Quality Auditor jobs?

For Call Center Quality Auditor jobs, the most frequently searched job titles are:

Infographic showing various Call Center Quality Auditor job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 80% Full Time, 14% Part Time, 3% Contract, and 1% Nights. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $80,278 per year, or $38.6 per hour.

Quality Auditor

Desoto, TX • On-site

NFI Industries
Transportation and Warehousing • 10K+ employees
Learn more about NFI Industriesexternal

Full-time

Posted 5 days ago

NFI Industries rating

6.5

Company rating: 6.5 out of 10

NFI Industries

Based on 162 frontline employees who took The Breakroom Quiz

The best things about working at NFI Industries

  • 85%

    85% say their managers don’t change their shifts at short notice

    say their managers don’t change their shifts at short notice

  • 75%

    75% say their health insurance is affordable

    say their health insurance is affordable

  • 73%

    73% say they have respectful managers

    say they have respectful managers

Featured by NFI Industries, based on 162 Breakroom Quiz responses from their frontline employees

Job description

Overview
The Quality Auditor is responsible to assure that all products and services consistently meet or exceed company standards. This will be accomplished through verifying and auditing applicable NFI facilities in areas of the Quality Management System, Internal Audits, Operational Processes and documentation. This position reports to the Regional Director of Quality.
Responsibilities
  • Plan, conduct and coordinate quality management system internal audits and process audits to ensure compliance to established procedures and instructions and to measure the effectiveness of improvements efforts.
  • Perform daily data compliance audits and provide hands-on training and coaching on KPI dashboard.
  • Manage the audit reports and observations, findings and non- conformities.
  • Assist in establishing and maintaining the corrective action and preventive action CAPA program to measure and improve quality in areas where deficiencies have been identified.
  • Communicate key QA/Compliance/Customer issues throughout Supply Chain/DC with a root cause analysis, corrective actions and preventive actions.
  • Monitors Corrective Actions at site.
  • Provide a weekly report to Quality Management.
  • Drive continual quality improvement as measured by quality key performance indicators including internal and external audits and company quality metrics.
  • Perform training on Quality related processes and documents.
  • Follow all company policies and procedures

Qualifications
  • 1-2 years of experience in Internal Auditing.
  • Associates degree (4-year degree is highly preferred, such as a Bachelor of Science
  • Excellent computer skills and related software.
  • Navigate thorough Quality and Warehouse Management Systems
  • Ability to respond to inquiries or complaints from customers, regulatory agencies.
  • Strong decision making and problem-solving skills.
  • Must have excellent verbal and written communication, organizational, and interpersonal skills.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.
Profit Center
PC-255

Working at NFI Industries

Perks for frontline workers

From NFI Industries, via Breakroom

  • Medical

  • Dental

  • Vision

  • 401k plan (up to 3% NFI match, immediate vesting)

  • Life Insurance

  • PTO

  • Parental leave (dependant on state)

  • Wellness program

  • Pharmacy/Rx Plans

  • Short & Long Term Disability Insurance

  • Commuter Benefits

  • Military Leave Policy

  • Referral bonus

  • Employee Discount Programs

  • Training and development opportunities

  • Employee Resource Groups

What to expect from working at NFI Industries

From NFI Industries

About NFI Industries, in their own words

From NFI Industries

At NFI, employees are encouraged to bring their full selves to work. As one of the largest thrid-party logistics providers in North America, we offer a wide range of career paths. Whether you're behind the wheel of one of our trucks, preparing items for shipments in our facilities, or supporting the field teams from our corporate office, you can find your fit at NFI.

Our purpose, vision, and values reflect who we are. They drive us to empower employees, embrace innovation, and deliver to our customers.

PURPOSE:

We deliver logistics solutions for our customers that transform the way business gets done.

VISION:

We will be the leading end-to-end 3PL in North America by empowering employees, embracing innovation, and delivering an unparalleled commitment to customers.

VALUES:

Family, Integrity, Safety, Customers, Teamwork, Social Responsibility

Diversity and inclusion statement

From NFI Industries

We continuously strive to create a workplace where all people are valued and respected, have equal access to opportunities, and are encouraged to expand their potential regardless of race, ethnicity, age, gender, religion, sexual orientation, gender identity, disability, veteran status, or other diverse backgrounds. We recognize that diversity and inclusion is critical to our business success as it provides our employees with unique collaboration opportunities in a more innovative and engaged environment.


What NFI Industries employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

NFI Industries logo

About NFI Industries

Sourced by ZipRecruiter

NFI Industries, based in Camden, NJ, US, is a globally renowned 3rd party supply chain solutions provider. Rooted in the transportation industry since its founding in 1932, the company has expanded its offerings to include areas such as distribution, logistics, real estate, and global services. NFI underscores its mission which is to provide outstanding supply chain solutions by involving their customers, employees and business partners that enable their growth and profitability. Among the many notable achievements of the company, the consistent recognition in Inbound Logistics’ Top 3PL lists and SmartWay Excellence Awards clearly underlines their prominence in the industry.

Industry

Transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Camden, NJ, US

Year founded

1932

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