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Call Center Operations Jobs in Florida (NOW HIRING)

Biz Voice Boost

Call Center Representative

Hollywood, FL · On-site

$14.50 - $18.25/hr

This entry-level position is ideal for individuals looking to build a career in customer service, call center operations, and client support within a structured and team-oriented environment.

Independent Living Systems LLC

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

The Call Center Agent will contribute to the smooth operation of the contact center by maintaining accurate records and adhering to established protocols and compliance standards. The Call Center ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

The Call Center Agent will contribute to the smooth operation of the contact center by maintaining accurate records and adhering to established protocols and compliance standards. The Call Center ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

The Call Center Agent will contribute to the smooth operation of the contact center by maintaining accurate records and adhering to established protocols and compliance standards. The Call Center ...

W3Global Inc.

Call Center Manager

Hialeah, FL

$85K - $100K/yr

About the Job The Call Center Manager is responsible for overseeing daily operations of the call center to ensure prompt, professional responses to customer inquiries. This position manages a team of ...

MCI Careers

Call Center Collections Manager

Tampa, FL · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... As a key operational leader, you will oversee collections supervisors and agents, monitor ...

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Showing results 21-40

All JobsCall Center Operations JobsCall Center Operations Jobs in Florida

Call Center Operations information

See Florida salary details

$23.5K

$55.1K

$101.3K

How much do call center operations jobs pay per year?

As of Aug 7, 2026, the average yearly pay for call center operations in Florida is $55,066.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,200.00 and $68,000.00 per year, depending on experience, location, and employer.

What is the difference between Call Center Operations vs Customer Service Representative?

AspectCall Center OperationsCustomer Service Representative
Primary RoleOversees call center processes, manages teams, and ensures operational efficiencyHandles customer inquiries, provides support, and resolves issues
Required SkillsLeadership, process management, communication, technical knowledgeCommunication, problem-solving, product knowledge
Work EnvironmentCall centers, offices, team management settingsCall centers, customer support centers, retail or service locations
Common CertificationsCustomer Service certifications, management coursesCustomer service certifications, product training

While Call Center Operations focuses on managing call center processes and teams, Customer Service Representatives directly interact with customers to address their needs. Both roles require strong communication skills, but Call Center Operations involves more oversight and strategic planning, whereas Customer Service Representatives focus on customer interactions and issue resolution.

What are the key skills and qualifications needed to thrive in call center operations, and why are they important?

Success in Call Center Operations requires excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and telephony tools is typically necessary. Outstanding interpersonal skills, patience, and resilience help professionals excel in managing high call volumes and diverse customer interactions. These competencies are crucial for delivering efficient service, maintaining customer satisfaction, and ensuring smooth daily operations.

What are some common challenges faced in a call center operations role, and how can they be managed effectively?

Call center operations professionals often encounter challenges such as high call volumes, managing customer expectations, and maintaining team morale under pressure. Effective time management and clear communication are crucial in handling these situations. Utilizing workforce management tools, regularly training staff, and fostering a supportive environment can help address these challenges. Additionally, collaboration with other departments, like IT and quality assurance, ensures smoother operations and improved customer service.

What is call center operations?

Call Center Operations refer to the management and coordination of activities within a call center to ensure efficient customer service and support. This includes overseeing staff, implementing processes, monitoring performance metrics, and utilizing technology to handle incoming and outgoing calls. Effective call center operations aim to optimize customer satisfaction, reduce wait times, and improve overall productivity. Managers in this field are responsible for training agents, maintaining quality standards, and adapting to changing customer needs.

What does a call center operations do?

A call center operations role involves managing the daily functions of a call center, including overseeing staff, ensuring customer service quality, and maintaining efficient workflows. It often requires skills in communication, problem-solving, and familiarity with call center software or CRM tools.
What are the most commonly searched types of Call Center Operations jobs in Florida? The most popular types of Call Center Operations jobs in Florida are:
What cities in Florida are hiring for Call Center Operations jobs? Cities in Florida with the most Call Center Operations job openings:
Call Center Operations jobs near you
Infographic showing various Call Center Operations job openings in Florida as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $55,066 per year, or $26.5 per hour.

Call Center Representative

Biz Voice Boost

Hollywood, FL • On-site

$14.50 - $18.25/hr

Other

Medical, Dental, Vision, PTO

Posted 12 days ago

Job description

Job Description: We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our team in Cincinnati, OH, USA. This entry-level position is ideal for individuals looking to build a career in customer service, call center operations, and client support within a structured and team-oriented environment.

Responsibilities

  • Answer inbound calls and assist customers with questions, concerns, and service-related inquiries.
  • Provide clear, accurate, and timely information about company services and processes.
  • Handle a high volume of calls while maintaining professionalism and efficiency.
  • Document customer interactions and update records in internal systems.
  • Escalate complex issues to the appropriate department when necessary.
  • Follow up with customers to ensure resolution and satisfaction.

Qualifications:
Qualifications

  • Qualifications:
  • High School Diploma or equivalent (required).
  • Strong verbal communication and active listening skills.
  • Excellent problem-solving abilities and attention to detail.
  • Basic computer proficiency, including Microsoft Office and call center systems.
  • Ability to multitask and remain calm in a fast-paced environment.

Additional Information

  • Competitive salary
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Opportunities for professional development and advancement

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