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Call Center Operations Jobs in Florida (NOW HIRING)

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

You will contribute to the smooth operation of the call center by maintaining accurate records and adhering to established protocols and compliance standards. This role demands the ability to handle ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

You will contribute to the smooth operation of the call center by maintaining accurate records and adhering to established protocols and compliance standards. This role demands the ability to handle ...

Veolia

Call Center Representative

Hollywood, FL

$14.50 - $18.25/hr

This entry-level position is ideal for individuals looking to build a career in customer service, call center operations, and client support within a structured and team-oriented environment.

Consider Posh Pro

Call Center Representative

Tampa, FL

$14.50 - $18.25/hr

This entry-level position is ideal for individuals looking to build a career in customer service, call center operations, and client support within a structured and team-oriented environment.

Swift7 Consultants

Call Center Representative

Tampa, FL

$14.50 - $18.25/hr

This entry-level position is ideal for individuals looking to build a career in customer service, call center operations, and client support within a structured and team-oriented environment.

Biz Voice Boost

Call Center Representative

Hollywood, FL · On-site

$14.50 - $18.25/hr

This entry-level position is ideal for individuals looking to build a career in customer service, call center operations, and client support within a structured and team-oriented environment.

Veolia

Call Center Representative

Tampa, FL

$14.50 - $18.25/hr

This entry-level position is ideal for individuals looking to build a career in customer service, call center operations, and client support within a structured and team-oriented environment.

Independent Living Systems LLC

Call Center Agent

Miami, FL

$14.25 - $19/hr

The Call Center Agent will contribute to the smooth operation of the contact center by maintaining accurate records and adhering to established protocols and compliance standards. The Call Center ...

Alphabe Insight

Call Center Representative

Tampa, FL · On-site

$14.50 - $18.25/hr

Proficient with computer systems and software applications relevant to call center operations. Additional Information * Competitive salary package * Opportunities for professional growth and career ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

The Call Center Agent will contribute to the smooth operation of the contact center by maintaining accurate records and adhering to established protocols and compliance standards. The Call Center ...

Alphabe Insight Inc

Call Center Representative

Tampa, FL

$14.50 - $18.25/hr

Proficient with computer systems and software applications relevant to call center operations. Additional Information * Competitive salary package * Opportunities for professional growth and career ...

Alphabe Insight Inc

Call Center Representative

Tampa, FL · On-site

$15 - $19/hr

Proficient with computer systems and software applications relevant to call center operations. Additional Information * Competitive salary package * Opportunities for professional growth and career ...

Limitless East Marketing

Call Center Representative

Tampa, FL · On-site

$15 - $19/hr

Proficient with computer systems and software applications relevant to call center operations. Additional Information * Competitive salary package * Opportunities for professional growth and career ...

MTM LLC

Call Center Manager

Miami, FL · On-site

The Director of Call Center will oversee the entire call center operation, managing a team of sales agents responsible for generating new business and driving sales over the phone. You'll be ...

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All JobsCall Center Operations JobsCall Center Operations Jobs in Florida

Call Center Operations information

See Florida salary details

$23.5K

$55.1K

$101.3K

How much do call center operations jobs pay per year?

As of Jun 16, 2026, the average yearly pay for call center operations in Florida is $55,066.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,200.00 and $68,000.00 per year, depending on experience, location, and employer.

What is the difference between Call Center Operations vs Customer Service Representative?

AspectCall Center OperationsCustomer Service Representative
Primary RoleOversees call center processes, manages teams, and ensures operational efficiencyHandles customer inquiries, provides support, and resolves issues
Required SkillsLeadership, process management, communication, technical knowledgeCommunication, problem-solving, product knowledge
Work EnvironmentCall centers, offices, team management settingsCall centers, customer support centers, retail or service locations
Common CertificationsCustomer Service certifications, management coursesCustomer service certifications, product training

While Call Center Operations focuses on managing call center processes and teams, Customer Service Representatives directly interact with customers to address their needs. Both roles require strong communication skills, but Call Center Operations involves more oversight and strategic planning, whereas Customer Service Representatives focus on customer interactions and issue resolution.

What job makes $10,000 a month without a degree?

In call center operations, high-level managerial or specialized roles such as call center managers or sales directors can earn $10,000 or more monthly, especially with extensive experience and performance bonuses. These positions often require strong leadership, communication skills, and industry knowledge but may not always require a formal degree.

What are the key skills and qualifications needed to thrive in Call Center Operations, and why are they important?

Success in Call Center Operations requires excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and telephony tools is typically necessary. Outstanding interpersonal skills, patience, and resilience help professionals excel in managing high call volumes and diverse customer interactions. These competencies are crucial for delivering efficient service, maintaining customer satisfaction, and ensuring smooth daily operations.

What do call center operators do?

Call center operators handle inbound and outbound customer calls to provide information, resolve issues, and support products or services. They use communication skills, often work with customer management software, and may follow scripts or protocols to ensure consistent service delivery.

What are some common challenges faced in a call center operations role, and how can they be managed effectively?

Call center operations professionals often encounter challenges such as high call volumes, managing customer expectations, and maintaining team morale under pressure. Effective time management and clear communication are crucial in handling these situations. Utilizing workforce management tools, regularly training staff, and fostering a supportive environment can help address these challenges. Additionally, collaboration with other departments, like IT and quality assurance, ensures smoother operations and improved customer service.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can earn significantly higher salaries than entry-level positions. These roles often require leadership skills, experience, and sometimes certifications, and may include bonuses or performance incentives.

What are call center operations?

Call center operations involve managing the daily activities of a call center, including handling customer inquiries, providing support, and resolving issues through phone, email, or chat channels. These operations require effective staff management, use of customer relationship management (CRM) tools, and adherence to service quality standards to ensure customer satisfaction.
What are the most commonly searched types of Call Center Operations jobs in Florida? The most popular types of Call Center Operations jobs in Florida are:
What are popular job titles related to Call Center Operations jobs in Florida? For Call Center Operations jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Call Center Operations jobs in Florida look for? The top searched job categories for Call Center Operations jobs in Florida are:
What cities in Florida are hiring for Call Center Operations jobs? Cities in Florida with the most Call Center Operations job openings:
Call Center Operations jobs near you

Call Center Team Lead

American Behavioral Research Instit

Boca Raton, FL

$18 - $18.50/hr

Full-time

PTO

Posted 14 days ago

Job description

Benefits/Perks
  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities
Job Summary
We are seeking an experienced Call Center Team Lead to join our team. In this role, you will oversee our call center's daily operations and personnel, doing everything possible to maximize efficiency, lower overhead, and achieve company goals. Your responsibilities will include managing staff, developing key performance indicators, and tracking and reporting on productivity.
Responsibilities 
  • Manage and train call center employees so they are capable of providing excellent customer service
  • Oversee call center operations, making improvements to telephone skills and other procedures
  • Create goals and objectives for the call center and document performance using key performance indicators
  • Develop and implement policies and procedures that maximize productivity
  • Prepare and present reports on call center statistics to upper management
  • Assist representatives where escalation is needed
  • Take inbound calls and assist customers upwards of 100 per day
  • Make outbound calls for prospects, leads, etc and generate sales
Qualifications
  • High school diploma/GED is required, college experience is preferred
  • Call Center Team Lead experience is preferred
  • Previous experience as a call center manager or in a similar managerial position
  • Strong grasp of customer service metrics and key performance indicators in a call center setting 
  • Knowledge of budgeting, reporting, and basic financial analysis concepts
  • Highly skilled in Microsoft Office and call center software
  • Excellent verbal, written, and interpersonal communication skills