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Call Center Operations Jobs in Brandon, FL (NOW HIRING)

Elevare Branding

Call Center Representative

Tampa, FL · On-site

$14.50 - $18.25/hr

This entry-level position is ideal for individuals looking to build a career in customer service, call center operations, and client support within a structured and team-oriented environment.

New

Biz Voice Boost

Call Center Representative

Tampa, FL · On-site

$14.50 - $18.25/hr

This entry-level position is ideal for individuals looking to build a career in customer service, call center operations, and client support within a structured and team-oriented environment.

MCI Careers

Call Center Collections Manager

Tampa, FL · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... As a key operational leader, you will oversee collections supervisors and agents, monitor ...

MCI Careers

Call Center Collections Manager

Tampa, FL · On-site

... call center footprint and operations that extend across multiple countries. We deliver Customer ... As a key operational leader, you will oversee collections supervisors and agents, monitor ...

MCI Careers

Call Center Collections Manager

Tampa, FL · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... As a key operational leader, you will oversee collections supervisors and agents, monitor ...

MCI Careers

Call Center Collections Manager

Tampa, FL · On-site

... call center footprint and operations that extend across multiple countries. We deliver Customer ... As a key operational leader, you will oversee collections supervisors and agents, monitor ...

MCI Careers

Call Center Representative

Tampa, FL · On-site

$14/hr

LOCATION Tampa, FL POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across ...

MCI Careers

Call Center Representative

Tampa, FL · On-site

$14.50 - $18.25/hr

LOCATION Tampa, FL POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across ...

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All JobsCall Center Operations JobsCall Center Operations Jobs in Brandon, FL

Call Center Operations information

See Brandon, FL salary details

$27.4K

$64K

$117.7K

How much do call center operations jobs pay per year?

As of Aug 7, 2026, the average yearly pay for call center operations in Brandon, FL is $64,029.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,600.00 and $79,100.00 per year, depending on experience, location, and employer.

What is the difference between Call Center Operations vs Customer Service Representative?

AspectCall Center OperationsCustomer Service Representative
Primary RoleOversees call center processes, manages teams, and ensures operational efficiencyHandles customer inquiries, provides support, and resolves issues
Required SkillsLeadership, process management, communication, technical knowledgeCommunication, problem-solving, product knowledge
Work EnvironmentCall centers, offices, team management settingsCall centers, customer support centers, retail or service locations
Common CertificationsCustomer Service certifications, management coursesCustomer service certifications, product training

While Call Center Operations focuses on managing call center processes and teams, Customer Service Representatives directly interact with customers to address their needs. Both roles require strong communication skills, but Call Center Operations involves more oversight and strategic planning, whereas Customer Service Representatives focus on customer interactions and issue resolution.

What are the key skills and qualifications needed to thrive in call center operations, and why are they important?

Success in Call Center Operations requires excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and telephony tools is typically necessary. Outstanding interpersonal skills, patience, and resilience help professionals excel in managing high call volumes and diverse customer interactions. These competencies are crucial for delivering efficient service, maintaining customer satisfaction, and ensuring smooth daily operations.

What are some common challenges faced in a call center operations role, and how can they be managed effectively?

Call center operations professionals often encounter challenges such as high call volumes, managing customer expectations, and maintaining team morale under pressure. Effective time management and clear communication are crucial in handling these situations. Utilizing workforce management tools, regularly training staff, and fostering a supportive environment can help address these challenges. Additionally, collaboration with other departments, like IT and quality assurance, ensures smoother operations and improved customer service.

What is call center operations?

Call Center Operations refer to the management and coordination of activities within a call center to ensure efficient customer service and support. This includes overseeing staff, implementing processes, monitoring performance metrics, and utilizing technology to handle incoming and outgoing calls. Effective call center operations aim to optimize customer satisfaction, reduce wait times, and improve overall productivity. Managers in this field are responsible for training agents, maintaining quality standards, and adapting to changing customer needs.

What does a call center operations do?

A call center operations role involves managing the daily functions of a call center, including overseeing staff, ensuring customer service quality, and maintaining efficient workflows. It often requires skills in communication, problem-solving, and familiarity with call center software or CRM tools.
What cities near Brandon, FL are hiring for Call Center Operations jobs? Cities near Brandon, FL with the most Call Center Operations job openings:
Call Center Operations jobs near you
Infographic showing various Call Center Operations job openings in Brandon, FL as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $64,029 per year, or $30.8 per hour.

Recruiter for High-Volume Call Center (Seasonal)

KG Call Center

Tampa, FL • On-site

$50K - $55K/yr

Temporary

Re-posted 12 days ago

Job description

Temporary Recruiter for High-Volume Call Center
Are you looking for a recruiting position? Do you have experience with high-volume hiring? Do you want to help people find a customer service role they love? If so, Kenific Group Call Center Operations (KGCCO) is looking for you to be a Temporary Recruiter for our Tampa Call Center!
Company Overview
At KGCCO, our team assists thousands of Americans in navigating complex healthcare insurance plans offered through the Federal Marketplace and Medicare. KGCCO is a division of a government contracting company based in the Washington, D.C. area, with employees located across the U.S. In addition to our contact center in Tampa, we provide services including information technology and program management to federal customers like the Departments of Defense and Homeland Security, the U.S. Army, the U.S. Coast Guard, and Defense Logistics Agency.
Position Description
KGCCO is seeking a motivated and enthusiastic temporary recruiter to assist in staffing a call center supporting a federal agency contract. This position, located in Tampa, FL (near the Hard Rock Casino), is an excellent opportunity for an individual looking to gain recruiting experience in a high-volume setting. The right candidate will have a strong sense of responsibility and the ability to see the bigger picture while proving their ability to work independently. This candidate will also be able to adapt quickly and effectively to changing workload requirements.
Position Responsibilities
  • Assist in hiring 800+ customer service representatives for a high-volume call center.
  • Take ownership of the candidate experience including assessing candidates' skills compared to the job requirement, scheduling and conducting interviews, reviewing assessment results, making hiring recommendations for candidates, sending electronic offer letters, initiating background checks, and responding to candidate emails/calls.
  • Work closely with recruiting team to develop a robust candidate pipeline from a variety of sourcing methods.
  • Assist with job fairs, meet and greet events, hiring events, and onboarding days in Tampa, FL.
  • Gain comprehensive knowledge of the call center operations to better inform candidates about job opportunities.
  • Provide feedback to recruiting, HR, operations, and management teams regarding recruiting progress.

Position Requirements
  • Results-oriented and customer-service focused candidate with strong organizational and communication skills.
  • Comfortable working in a fast-paced and deadline-driven environment.
  • Experienced in building networks to find qualified active/passive candidates.
  • Strong knowledge of MS Office, including Word, Excel, SharePoint, and Outlook.
  • Excellent oral and written communication skills.
  • Bilingual (Spanish) skills are a plus but not required.
  • Strong attention to detail and accuracy, with the ability to handle multiple tasks efficiently and effectively.
  • Previous call center recruiting experience preferred.
  • College degree is a plus but not required.
  • Previous experience utilizing an applicant tracking system (ATS), such as iSolved iHire, experience is a plus but not required.

Location
Hybrid position based in Tampa, FL. Call center address is 5701 E. Hillsborough Avenue, Suite 1300, Tampa, FL 33610. Time will be split between remote work and in-person attendance at recruiting events. Recruiting events include job fairs, meet and greet events, hiring events, and onboarding days.
Pay
  • This is a temporary salaried position and benefits are included.
  • The salary range for this position is $50,000 - $55,000. This is not a guarantee of compensation or salary. Salary will be set based on experience, geographic location and contractual requirements and could fall outside of this range.

Length of Assignment
This position has a targeted start date of June 22, 2026, and is expected to continue through December 11, 2026. The end date may change, depending on project requirements and staffing numbers.
Work Schedule
The candidate must be flexible with schedule availability, especially during prime-time recruiting hours, which may include weekends. The targeted work schedule will be between the hours of 8:30am - 5:00pm Monday through Friday.
Training at the start of the contract position will be scheduled for 8:30am - 5:00pm Monday through Friday with the first few days onsite in Tampa and the remaining training conducted mostly virtually. The targeted schedule above will begin upon completion of training.
Background
Candidates must be able to pass a standard background check, including criminal and credit checks.
Kenific Group Important Information
All qualified applicants will be considered for employment without regard to disability, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Talent Team at or by phone (863) 315-5039.
This company uses E-Verify to confirm each employee's work authorization. For more information, .

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