Responsible for monitoring operational systems and employee performance to increase patient ... Supervisory experience required. * Patient Access work in a hospital setting preferred. * Certified ...
Responsible for monitoring operational systems and employee performance to increase patient ... Supervisory experience required. * Patient Access work in a hospital setting preferred. * Certified ...
Coach supervisors on customer service best practices and operational excellence. * Monitor and manage KPIs, performance metrics, and productivity standards. * Foster a culture of accountability ...
Coach supervisors on customer service best practices and operational excellence. * Monitor and manage KPIs, performance metrics, and productivity standards. * Foster a culture of accountability ...
Call Center Operations Manager
$50K - $60K/yr
... call center footprint and operations that extend across multiple countries. We deliver Customer ... In this role, you'll lead a team of 5-10 supervisors and be directly accountable for their ...
Quick apply
Call Center Operations Manager
$50K - $60K/yr
... call center footprint and operations that extend across multiple countries. We deliver Customer ... In this role, you'll lead a team of 5-10 supervisors and be directly accountable for their ...
Call Center Operations Manager
Las Cruces, NM · On-site
$50K - $60K/yr
Coach supervisors on customer service best practices and operational excellence. * Monitor and manage KPIs, performance metrics, and productivity standards. * Foster a culture of accountability ...
Call Center Operations Manager
Las Cruces, NM · On-site
$50K - $60K/yr
Coach supervisors on customer service best practices and operational excellence. * Monitor and manage KPIs, performance metrics, and productivity standards. * Foster a culture of accountability ...
Call Center Operations Manager
Wichita, KS · On-site
$50K - $60K/yr
Coach supervisors on customer service best practices and operational excellence. * Monitor and manage KPIs, performance metrics, and productivity standards. * Foster a culture of accountability ...
Call Center Operations Manager
Wichita, KS · On-site
$50K - $60K/yr
Coach supervisors on customer service best practices and operational excellence. * Monitor and manage KPIs, performance metrics, and productivity standards. * Foster a culture of accountability ...
Coach supervisors on customer service best practices and operational excellence. * Monitor and manage KPIs, performance metrics, and productivity standards. * Foster a culture of accountability ...
Coach supervisors on customer service best practices and operational excellence. * Monitor and manage KPIs, performance metrics, and productivity standards. * Foster a culture of accountability ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... We are looking for a results-driven Contact Center Operations Supervisor to lead a team of agents ...
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... We are looking for a results-driven Contact Center Operations Supervisor to lead a team of agents ...
Coach supervisors on customer service best practices and operational excellence. * Monitor and manage KPIs, performance metrics, and productivity standards. * Foster a culture of accountability ...
Coach supervisors on customer service best practices and operational excellence. * Monitor and manage KPIs, performance metrics, and productivity standards. * Foster a culture of accountability ...
Call Center Operations Manager
Las Cruces, NM · On-site
$50K - $60K/yr
... call center footprint and operations that extend across multiple countries. We deliver Customer ... In this role, you'll lead a team of 5-10 supervisors and be directly accountable for their ...
Quick apply
Call Center Operations Manager
Las Cruces, NM · On-site
$50K - $60K/yr
... call center footprint and operations that extend across multiple countries. We deliver Customer ... In this role, you'll lead a team of 5-10 supervisors and be directly accountable for their ...
Coach supervisors on customer service best practices and operational excellence. * Monitor and manage KPIs, performance metrics, and productivity standards. * Foster a culture of accountability ...
Coach supervisors on customer service best practices and operational excellence. * Monitor and manage KPIs, performance metrics, and productivity standards. * Foster a culture of accountability ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... We are looking for a results-driven Contact Center Operations Supervisor to lead a team of agents ...
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... We are looking for a results-driven Contact Center Operations Supervisor to lead a team of agents ...
The Call Center Supervisor will be responsible for the direct supervision of a team of IT Call ... This individual will work closely with the Call Center Operations Manager to implement operational ...
The Call Center Supervisor will be responsible for the direct supervision of a team of IT Call ... This individual will work closely with the Call Center Operations Manager to implement operational ...
The Call Center Supervisor will be responsible for the direct supervision of a team of IT Call ... This individual will work closely with the Call Center Operations Manager to implement operational ...
The Call Center Supervisor will be responsible for the direct supervision of a team of IT Call ... This individual will work closely with the Call Center Operations Manager to implement operational ...
The Call Center Supervisor will be responsible for the direct supervision of a team of IT Call ... This individual will work closely with the Call Center Operations Manager to implement operational ...
The Call Center Supervisor will be responsible for the direct supervision of a team of IT Call ... This individual will work closely with the Call Center Operations Manager to implement operational ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... We are looking for a results-driven Contact Center Operations Supervisor to lead a team of agents ...
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... We are looking for a results-driven Contact Center Operations Supervisor to lead a team of agents ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... We are looking for a results-driven Contact Center Operations Supervisor to lead a team of agents ...
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... We are looking for a results-driven Contact Center Operations Supervisor to lead a team of agents ...
The Call Center Supervisor will be responsible for the direct supervision of a team of IT Call ... This individual will work closely with the Call Center Operations Manager to implement operational ...
The Call Center Supervisor will be responsible for the direct supervision of a team of IT Call ... This individual will work closely with the Call Center Operations Manager to implement operational ...
The Call Center Supervisor will be responsible for the direct supervision of a team of IT Call ... This individual will work closely with the Call Center Operations Manager to implement operational ...
The Call Center Supervisor will be responsible for the direct supervision of a team of IT Call ... This individual will work closely with the Call Center Operations Manager to implement operational ...
The Call Center Supervisor will be responsible for the direct supervision of a team of IT Call ... This individual will work closely with the Call Center Operations Manager to implement operational ...
The Call Center Supervisor will be responsible for the direct supervision of a team of IT Call ... This individual will work closely with the Call Center Operations Manager to implement operational ...
Coach supervisors on customer service best practices and operational excellence. * Monitor and manage KPIs, performance metrics, and productivity standards. * Foster a culture of accountability ...
Quick apply
Coach supervisors on customer service best practices and operational excellence. * Monitor and manage KPIs, performance metrics, and productivity standards. * Foster a culture of accountability ...
Call Center Operations Supervisor information
See salary details
$31.5K - $41K
4% of jobs
$41K - $50.4K
13% of jobs
$52.8K is the 25th percentile. Wages below this are outliers.
$50.4K - $59.9K
32% of jobs
The median wage is $60.4K / yr.
$59.9K - $69.3K
18% of jobs
$69.3K - $78.8K
6% of jobs
$82.3K is the 75th percentile. Wages above this are outliers.
$78.8K - $88.2K
4% of jobs
$88.2K - $97.7K
4% of jobs
$97.7K - $107.1K
3% of jobs
$107.1K - $116.6K
6% of jobs
$116.6K - $126K
7% of jobs
$126K - $135.5K
1% of jobs
$31.5K
$73.7K
$135.5K
How much do call center operations supervisor jobs pay per year?
As of Aug 22, 2026, the average yearly pay for call center operations supervisor in the United States is $73,687.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $91,000.00 per year, depending on experience, location, and employer.
What does a call center operations supervisor do?
A Call Center Operations Supervisor oversees the daily activities of a call center team to ensure efficient and effective customer service. They are responsible for managing staff performance, monitoring call quality, handling escalated issues, and implementing operational policies and procedures. Supervisors also analyze performance metrics, provide coaching and training, and work to meet service level goals. Their primary goal is to ensure customer satisfaction while achieving business objectives.
What are the key skills and qualifications needed to thrive as a call center operations supervisor?
To thrive as a Call Center Operations Supervisor, you need strong leadership, problem-solving abilities, and experience in call center operations, often supported by a relevant degree or supervisory experience. Familiarity with workforce management software, CRM platforms, and call monitoring systems is typically required. Excellent communication, conflict resolution, and motivational skills help you manage teams and maintain high morale. These skills ensure efficient operations, high customer satisfaction, and the achievement of performance targets in a dynamic environment.
What are some common challenges faced by call center operations supervisors, and how can they be addressed?
Call Center Operations Supervisors often face challenges such as managing high employee turnover, maintaining consistent service quality, and resolving escalated customer issues. To address these, supervisors can focus on fostering a supportive team environment, providing regular coaching and feedback, and implementing effective training programs. Additionally, using data-driven performance metrics and open communication channels can help identify issues early and promote continuous improvement within the team.
More about Call Center Operations Supervisor jobs
What cities are hiring for Call Center Operations Supervisor jobs?
Cities with the most Call Center Operations Supervisor job openings:
What job categories do people searching Call Center Operations Supervisor jobs look for?
The top searched job categories for Call Center Operations Supervisor jobs are:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 26 days ago
MUSC Health rating
7.0
Based on 201 frontline employees who took The Breakroom Quiz
414th of 891 rated healthcare providers
Job description
Job Description Summary
Under the direction of the Patient Access Services Manager and/or the Director, the Supervisor Patient Access Coordinator is responsible for carrying out the goals, objectives, plans and policies for the established areas of responsibility. Ensures that the services provided within area of responsibility are delivered within established quality and financial standards.
Entity
MUSC Community Physicians (MCP)
Worker Type
Employee
Worker Sub-Type
Regular
Cost Center
CC005632 MCP - Bluffton MOB
Pay Rate Type
Salary
Pay Grade
Health-25
Scheduled Weekly Hours
40
Work Shift
Job Description
Under the direction of the Patient Access Services Manager and/or the Director, the Supervisor Patient Access Coordinator is responsible for carrying out the goals, objectives, plans and policies for the established areas of responsibility. Ensures that the services provided within area of responsibility are delivered within established quality and financial standards. Position may require some weekend and holiday work. Responsible for monitoring operational systems and employee performance to increase patient satisfaction, operational efficiency and effectiveness. Must have through knowledge of Medical University Hospital Authority policies and procedures. Promotes open and informative communication within area of responsibility and with coordinating areas within the Medical Center. Oversees and trains team members who possess advanced knowledge in specific complex scheduling functions, processes and workflows to include the scheduling of all multidisciplinary and ancillary clinics across the enterprise, series scheduling, template management, strategic overbooking, resource alignment. Act as a liaison between multiple support services to assist patients in overcoming healthcare system barriers.
Minimum Education and Experience:
Bachelor's degree from an accredited college/university and three years directly related healthcare leadership experience; or an associate's degree and four years directly related healthcare leadership experience; or a high school diploma or equivalent (GED) and five years directly related healthcare leadership experience.
Additional Job Description
Benefits:
If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
Under the direction of the Patient Access Services Manager and/or the Director, the Supervisor Patient Access Coordinator is responsible for carrying out the goals, objectives, plans and policies for the established areas of responsibility. Ensures that the services provided within area of responsibility are delivered within established quality and financial standards.
Entity
MUSC Community Physicians (MCP)
Worker Type
Employee
Worker Sub-Type
Regular
Cost Center
CC005632 MCP - Bluffton MOB
Pay Rate Type
Salary
Pay Grade
Health-25
Scheduled Weekly Hours
40
Work Shift
Job Description
Under the direction of the Patient Access Services Manager and/or the Director, the Supervisor Patient Access Coordinator is responsible for carrying out the goals, objectives, plans and policies for the established areas of responsibility. Ensures that the services provided within area of responsibility are delivered within established quality and financial standards. Position may require some weekend and holiday work. Responsible for monitoring operational systems and employee performance to increase patient satisfaction, operational efficiency and effectiveness. Must have through knowledge of Medical University Hospital Authority policies and procedures. Promotes open and informative communication within area of responsibility and with coordinating areas within the Medical Center. Oversees and trains team members who possess advanced knowledge in specific complex scheduling functions, processes and workflows to include the scheduling of all multidisciplinary and ancillary clinics across the enterprise, series scheduling, template management, strategic overbooking, resource alignment. Act as a liaison between multiple support services to assist patients in overcoming healthcare system barriers.
Minimum Education and Experience:
Bachelor's degree from an accredited college/university and three years directly related healthcare leadership experience; or an associate's degree and four years directly related healthcare leadership experience; or a high school diploma or equivalent (GED) and five years directly related healthcare leadership experience.
- Considerable knowledge and skill in the application of the techniques and practices of Patient Access Registration.
- Extensive knowledge of EPIC Cadence application, Patient Access reporting, Epic work queues, and subject matter expert in Registration processes/ workflows. Supervisory experience required.
- Patient Access work in a hospital setting preferred.
- Certified Healthcare Access Associate, Certified Revenue Cycle Specialist, or Certified Healthcare Access Management Certification Preferred.
Additional Job Description
Benefits:
- Health, dental, vision, and life insurance
- Employer Sponsored Retirement Plan
- Paid time off and extended sick leave
- Paid Parental Leave
- Disability insurance plan options
- Continuous professional and clinical training
- Competitive pay
- Annual Merit Increase
- Wellbeing resources
- Tuition Reimbursement
- Employee perks and discounts
- Employee referral program
- Flexible schedule options
- Certification incentive program
If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
What MUSC Health employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About MUSC Health
Sourced by ZipRecruiter
MUSC is located in Charleston, SC, frequently named one of the best places in America to live. If charming, historic, vibrant, cultural, and coastal are adjectives that you find appealing, it's all here. In Charleston, you might find yourself dining at a world class restaurant tonight and relaxing on a boat as you explore our many waterways tomorrow. You might stroll along cobblestone streets, amidst centuries old homes by day and attend a jazz concert by night. Charleston is a place where you can live your life to its fullest.
Industry
Hospitality services
Company size
10,000+ Employees
Headquarters location
Charleston, SC, US
Year founded
1824