Advanced Call Center Technologies is seeking out energetic Supervisor to join our team. We are looking for passionate communicator's with excellent organizational skills, management experience, and ...
Advanced Call Center Technologies is seeking out energetic Supervisor to join our team. We are looking for passionate communicator's with excellent organizational skills, management experience, and ...
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Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte ... Build, train, and lead a team of managers, supervisors, and agents focused on delivering ...
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Be Seen First
Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte ... Build, train, and lead a team of managers, supervisors, and agents focused on delivering ...
Be Seen First
Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte ... Build, train, and lead a team of managers, supervisors, and agents focused on delivering ...
Quick apply
Be Seen First
Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte ... Build, train, and lead a team of managers, supervisors, and agents focused on delivering ...
Be Seen First
Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte ... Build, train, and lead a team of managers, supervisors, and agents focused on delivering ...
Quick apply
Be Seen First
Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte ... Build, train, and lead a team of managers, supervisors, and agents focused on delivering ...
They bring a passion for operational excellence, a commitment to customer satisfaction, and the ... Directly supervise call center team leads and supervisors, providing guidance, coaching, and ...
They bring a passion for operational excellence, a commitment to customer satisfaction, and the ... Directly supervise call center team leads and supervisors, providing guidance, coaching, and ...
They bring a passion for operational excellence, a commitment to customer satisfaction, and the ... Directly supervise call center team leads and supervisors, providing guidance, coaching, and ...
They bring a passion for operational excellence, a commitment to customer satisfaction, and the ... Directly supervise call center team leads and supervisors, providing guidance, coaching, and ...
They bring a passion for operational excellence, a commitment to customer satisfaction, and the ... Directly supervise call center team leads and supervisors, providing guidance, coaching, and ...
They bring a passion for operational excellence, a commitment to customer satisfaction, and the ... Directly supervise call center team leads and supervisors, providing guidance, coaching, and ...
The Call Center Supervisor will be responsible for the direct supervision of a team of IT Call Center agents, ensuring that day-to-day operations run smoothly and that service delivery standards ...
The Call Center Supervisor will be responsible for the direct supervision of a team of IT Call Center agents, ensuring that day-to-day operations run smoothly and that service delivery standards ...
The Call Center Supervisor will be responsible for the direct supervision of a team of IT Call Center agents, ensuring that day-to-day operations run smoothly and that service delivery standards ...
The Call Center Supervisor will be responsible for the direct supervision of a team of IT Call Center agents, ensuring that day-to-day operations run smoothly and that service delivery standards ...
The Call Center Supervisor will be responsible for the direct supervision of a team of IT Call Center agents, ensuring that day-to-day operations run smoothly and that service delivery standards ...
The Call Center Supervisor will be responsible for the direct supervision of a team of IT Call Center agents, ensuring that day-to-day operations run smoothly and that service delivery standards ...
Call Center Operations Manager
$50K - $60K/yr
We're seeking dynamic and experienced Call Center Operations Manager to support both commercial and ... In this role, you'll lead a team of 5-10 supervisors and be directly accountable for their ...
Quick apply
Call Center Operations Manager
$50K - $60K/yr
We're seeking dynamic and experienced Call Center Operations Manager to support both commercial and ... In this role, you'll lead a team of 5-10 supervisors and be directly accountable for their ...
Coach supervisors on customer service best practices and operational excellence. * Monitor and manage KPIs, performance metrics, and productivity standards. * Foster a culture of accountability ...
Coach supervisors on customer service best practices and operational excellence. * Monitor and manage KPIs, performance metrics, and productivity standards. * Foster a culture of accountability ...
Coach supervisors on customer service best practices and operational excellence. * Monitor and manage KPIs, performance metrics, and productivity standards. * Foster a culture of accountability ...
Coach supervisors on customer service best practices and operational excellence. * Monitor and manage KPIs, performance metrics, and productivity standards. * Foster a culture of accountability ...
Call Center Operations Manager
Savannah, GA · On-site
$50K - $60K/yr
Coach supervisors on customer service best practices and operational excellence. * Monitor and manage KPIs, performance metrics, and productivity standards. * Foster a culture of accountability ...
Call Center Operations Manager
Savannah, GA · On-site
$50K - $60K/yr
Coach supervisors on customer service best practices and operational excellence. * Monitor and manage KPIs, performance metrics, and productivity standards. * Foster a culture of accountability ...
PR · On-site
Oversee daily Call Center operations, including inbound and outbound call activity, queue ... SUPERVISORY RESPONSABiLITIES Supervisor Level Knowledge, Skills, and Abilities * Knowledge of call ...
Quick apply
PR · On-site
Oversee daily Call Center operations, including inbound and outbound call activity, queue ... SUPERVISORY RESPONSABiLITIES Supervisor Level Knowledge, Skills, and Abilities * Knowledge of call ...
Position: Call center Operations Manager Duration: Full-time + Benefits+ Bonus Location: Ewing, NJ Direct client: Immediate interview Monthly Expectations: 2 weeks in Ewing, 1 week in Newark ...
Position: Call center Operations Manager Duration: Full-time + Benefits+ Bonus Location: Ewing, NJ Direct client: Immediate interview Monthly Expectations: 2 weeks in Ewing, 1 week in Newark ...
PR · On-site
Oversee daily Call Center operations, including inbound and outbound call activity, queue ... SUPERVISORY RESPONSABiLITIES Supervisor Level Knowledge, Skills, and Abilities * Knowledge of call ...
Quick apply
PR · On-site
Oversee daily Call Center operations, including inbound and outbound call activity, queue ... SUPERVISORY RESPONSABiLITIES Supervisor Level Knowledge, Skills, and Abilities * Knowledge of call ...
Responsible for monitoring operational systems and employee performance to increase patient ... Supervisory experience required. * Patient Access work in a hospital setting preferred. * Certified ...
Responsible for monitoring operational systems and employee performance to increase patient ... Supervisory experience required. * Patient Access work in a hospital setting preferred. * Certified ...
Call Center Supervisor
New York, NY · On-site
What You'll Do Team & Call Center Operations * Supervise and support daily call center activities ... Previous supervisory or team lead experience preferred * Experience in a high-volume customer ...
New
Call Center Supervisor
New York, NY · On-site
What You'll Do Team & Call Center Operations * Supervise and support daily call center activities ... Previous supervisory or team lead experience preferred * Experience in a high-volume customer ...
New
Responsible for monitoring operational systems and employee performance to increase patient ... Supervisory experience required. * Patient Access work in a hospital setting preferred. * Certified ...
Responsible for monitoring operational systems and employee performance to increase patient ... Supervisory experience required. * Patient Access work in a hospital setting preferred. * Certified ...
Call Center Operations Supervisor information
See salary details
$31.5K - $41K
4% of jobs
$41K - $50.4K
13% of jobs
$52.8K is the 25th percentile. Wages below this are outliers.
$50.4K - $59.9K
32% of jobs
The median wage is $60.4K / yr.
$59.9K - $69.3K
18% of jobs
$69.3K - $78.8K
6% of jobs
$82.3K is the 75th percentile. Wages above this are outliers.
$78.8K - $88.2K
4% of jobs
$88.2K - $97.7K
4% of jobs
$97.7K - $107.1K
3% of jobs
$107.1K - $116.6K
6% of jobs
$116.6K - $126K
7% of jobs
$126K - $135.5K
1% of jobs
$31.5K
$73.7K
$135.5K
How much do call center operations supervisor jobs pay per year?
As of Aug 22, 2026, the average yearly pay for call center operations supervisor in the United States is $73,687.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $91,000.00 per year, depending on experience, location, and employer.
What does a call center operations supervisor do?
A Call Center Operations Supervisor oversees the daily activities of a call center team to ensure efficient and effective customer service. They are responsible for managing staff performance, monitoring call quality, handling escalated issues, and implementing operational policies and procedures. Supervisors also analyze performance metrics, provide coaching and training, and work to meet service level goals. Their primary goal is to ensure customer satisfaction while achieving business objectives.
What are the key skills and qualifications needed to thrive as a call center operations supervisor?
To thrive as a Call Center Operations Supervisor, you need strong leadership, problem-solving abilities, and experience in call center operations, often supported by a relevant degree or supervisory experience. Familiarity with workforce management software, CRM platforms, and call monitoring systems is typically required. Excellent communication, conflict resolution, and motivational skills help you manage teams and maintain high morale. These skills ensure efficient operations, high customer satisfaction, and the achievement of performance targets in a dynamic environment.
What are some common challenges faced by call center operations supervisors, and how can they be addressed?
Call Center Operations Supervisors often face challenges such as managing high employee turnover, maintaining consistent service quality, and resolving escalated customer issues. To address these, supervisors can focus on fostering a supportive team environment, providing regular coaching and feedback, and implementing effective training programs. Additionally, using data-driven performance metrics and open communication channels can help identify issues early and promote continuous improvement within the team.
More about Call Center Operations Supervisor jobs
What cities are hiring for Call Center Operations Supervisor jobs?
Cities with the most Call Center Operations Supervisor job openings:
What job categories do people searching Call Center Operations Supervisor jobs look for?
The top searched job categories for Call Center Operations Supervisor jobs are:
Call Center Operations Supervisor - Kingsport & Blountville, TN
Bristol, TN • On-site
Full-time
Posted 27 days ago
Advanced Call Center Technologies rating
4.2
Based on 30 frontline employees who took The Breakroom Quiz
66th of 72 rated call and contact centers
Job description
Advanced Call Center Technologies is seeking out energetic Supervisor to join our team. We are looking for passionate communicator's with excellent organizational skills, management experience, and the ability to drive results.
In this role you will directly supervise 10-25 agents in a call center production environment. ACTs ideal leaders are problem solvers with good negotiation skills who are self-driven and motivated to meet company service and client goals. This position will require excellent communication, interpersonal skills, and the ability to coach and mentor a strong sales team to deliver best in class results for our clients.
We offer:
• Opportunities to advance within
• Flexible schedules
• Tremendous bonus opportunities
• Fantastic Supervisors and a Positive environment
• Employee Ownership Program - a company paid, long term benefit.
Essential Duties and Responsibilities
Monitors associates real-time productivity to achieve production and revenue goals.
Coaches and develops associates to improve quality, performance and productivity. Develops and implements goals and action plans as needed.
Addresses associate performance, conduct, and attendance issues by consistently applying company policies and practices for corrective counseling.
Motivates and rewards associates using company and client incentive programs to drive results and maximize performance.
Ensures associates adhere to company and client policies and standards.
Tracks and reports the associates daily performance and productivity.
Monitors and maintains work volume statistics.
Monitors associate's calls to ensure employee is meeting demeanor, accuracy, and conformity to company and client policies.
Takes escalated customer calls. Answers questions and recommends corrective services to address customer complaints.
Assists in determining work procedures, prepares work schedules, and expedites workflow.
Maintains the attendance records for associates using the timekeeping system. Reviews attendance daily and edits as necessary to ensure an accurate payroll is processed.
Completes and presents associate's annual performance appraisals.
Conducts job candidate interviews and makes hiring decisions with assistance from Recruiting.
Minimum Qualifications
Previous Experience Managing in a Call Center Environment
High School diploma or GED
Must be able to successfully pass criminal background check
Excellent communication skills
MS office proficiency
ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACT's employees to perform their job duties may result in discipline up to and including discharge.
In this role you will directly supervise 10-25 agents in a call center production environment. ACTs ideal leaders are problem solvers with good negotiation skills who are self-driven and motivated to meet company service and client goals. This position will require excellent communication, interpersonal skills, and the ability to coach and mentor a strong sales team to deliver best in class results for our clients.
We offer:
• Opportunities to advance within
• Flexible schedules
• Tremendous bonus opportunities
• Fantastic Supervisors and a Positive environment
• Employee Ownership Program - a company paid, long term benefit.
Essential Duties and Responsibilities
Monitors associates real-time productivity to achieve production and revenue goals.
Coaches and develops associates to improve quality, performance and productivity. Develops and implements goals and action plans as needed.
Addresses associate performance, conduct, and attendance issues by consistently applying company policies and practices for corrective counseling.
Motivates and rewards associates using company and client incentive programs to drive results and maximize performance.
Ensures associates adhere to company and client policies and standards.
Tracks and reports the associates daily performance and productivity.
Monitors and maintains work volume statistics.
Monitors associate's calls to ensure employee is meeting demeanor, accuracy, and conformity to company and client policies.
Takes escalated customer calls. Answers questions and recommends corrective services to address customer complaints.
Assists in determining work procedures, prepares work schedules, and expedites workflow.
Maintains the attendance records for associates using the timekeeping system. Reviews attendance daily and edits as necessary to ensure an accurate payroll is processed.
Completes and presents associate's annual performance appraisals.
Conducts job candidate interviews and makes hiring decisions with assistance from Recruiting.
Minimum Qualifications
Previous Experience Managing in a Call Center Environment
High School diploma or GED
Must be able to successfully pass criminal background check
Excellent communication skills
MS office proficiency
ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACT's employees to perform their job duties may result in discipline up to and including discharge.
What Advanced Call Center Technologies employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Advanced Call Center Technologies
Sourced by ZipRecruiter
Industry
Call centers
Company size
1,001 - 5,000 Employees
Headquarters location
Berwyn, PA, US
Year founded
1997