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Call Center Operations Manager Jobs in Walpole, MA

Hanscom Inc

Call Center Agent

Littleton, MA · On-site

$22.23 - $27.79/hr

Ensure personal operations (member identity verification, transaction processing, assigned member ... Must be able to work extended hours or travel off site whenever required or requested by management.

New

Western Pest Services

Call Center Agent

Pembroke, MA · On-site

$23 - $25/hr

Call Center Agent Waltham Pest Services is the original pest control provider in the New England ... Presenting and recommending the appropriate pest management solutions, based on customer needs

Critter Control

Call Center Agent

Pembroke, MA · On-site

$23 - $25/hr

Call Center Agent Waltham Pest Services is the original pest control provider in the New England ... Presenting and recommending the appropriate pest management solutions, based on customer needs

HomeTeam Pest Defense

Call Center Agent

Pembroke, MA · On-site

$23 - $25/hr

Call Center Agent Waltham Pest Services is the original pest control provider in the New England ... Presenting and recommending the appropriate pest management solutions, based on customer needs

BLACKBIRD TALENT

Call Center Agent

East Providence, RI · On-site

$15 - $20/hr

... Commercial Operations, you will be asked to meet and exceed department service and quality ... Serve Cash management, ACH and Commercial Card customers via request received by telephone, Chat or ...

Brownhealth

Call Center Contact Supervisor

Providence, RI · On-site

$50K - $83K/yr

Under the general supervision of the Contact Center Manager, coordinate the activities of the Call Center and supervise the Contact Center Associates and Clinic Schedulers. Participates in the ...

Collabera

Call center representative

Warwick, RI · On-site

$16 - $20/hr

... Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing ... Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Walpole, MA

Call Center Operations Manager information

See Walpole, MA salary details

$34.3K

$80.3K

$147.7K

How much do call center operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for call center operations manager in Walpole, MA is $80,342.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,200.00 and $99,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What job categories do people searching Call Center Operations Manager jobs in Walpole, MA look for? The top searched job categories for Call Center Operations Manager jobs in Walpole, MA are:
What cities near Walpole, MA are hiring for Call Center Operations Manager jobs? Cities near Walpole, MA with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Walpole, MA as of August 2026, with employment types broken down into 84% Full Time, 12% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $80,342 per year, or $38.6 per hour.

Call Center Representative

Manufacturing Company

East Providence, RI • On-site

$19/hr

Other

Medical

Re-posted 17 days ago

Job description

About the job Call Center Representative
We are seeking a highly motivated and empathetic Customer Care Specialist to join our dedicated team. This is an onsite position that plays a critical role in providing exceptional support, resolving customer inquiries, and ensuring a positive brand experience through phone, email, and chat interactions. If you are passionate about helping others and thrive in a fast-paced environment, we encourage you to apply.
What's In It For You

  • Impactful Work: Be the front-line voice of our company, directly influencing customer satisfaction and loyalty.
  • Skill Development: Gain valuable professional experience in communication, problem-solving, and relationship management.
  • Supportive Team Environment: Work alongside a collaborative and friendly team committed to mutual success.
  • Financial Recognition: Eligibility for an incentive recognition bonus for performance and goal achievement.
Responsibilities Include
  • Answering inbound customer calls, emails, and chats promptly and professionally.
  • Identifying and assessing customers' needs to achieve satisfaction through effective troubleshooting and solutions.
  • Managing and resolving complex customer complaints and inquiries with patience and diplomacy.
  • Documenting all interactions and transactions accurately in the customer relationship management (CRM) system.
  • Maintaining a high level of product and service knowledge to provide accurate information.
  • Following established communication procedures, guidelines, and policies.
Skills and Qualifications
  • High school diploma or equivalent.
  • Minimum of 1 year of experience in a customer service or call center environment.
  • Exceptional verbal and written communication skills.
  • Strong active listening and problem-solving abilities.
  • Proficiency with standard office software (e.g., Microsoft Office Suite).
  • Ability to sit for extended periods and manage high call volumes efficiently.
  • Experience with a major CRM system (e.g., Salesforce, Zendesk).
  • Associate's or Bachelor's degree a definite plus!
Compensation and Benefits
  • Pay Rate: The expected hourly wage is $19/hr. Pay will be offered based on several factors, including the candidate's education, work experience, work location, specific job duties, and certifications.
  • Schedule: Monday - Friday, 8:00 AM - 5:00 PM ONSITE.
  • Benefits: We offer comprehensive benefits, which include health insurance and an incentive recognition bonus. (All benefits are based on eligibility).

Ready to make a difference? Apply today by submitting your resume and a brief cover letter through our online portal! We look forward to reviewing your application.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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