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Call Center Operations Manager Jobs in Rochester, MI

Henderson Glass

CALL CENTER Agent

Rochester, MI · On-site

$15 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Agent Job Summary You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and ...

Clementine

Full Time Call Center Representative

Roseville, MI · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Full-Time Call Center Representative Location: Roseville, MI Clementine Answers is seeking ... Professionally manage a high volume of incoming calls , greeting callers with a polite and pleasant ...

ASCENSUS

Bilingual Call Center Representative

Detroit, MI · Remote

$19/hr

  • Retirement

Video Interviewing: As part of our Call Center hiring efforts, we're using a video screening ... All email communications from Ascensus or its hiring managers originate from @ascensus.com or ...

M.I.N.D

Appointment Call Center Agent

Farmington, MI · On-site

$19 - $23/hr

Reports to Appointment Center Manager. Summary/Objective Assist patients with scheduling ... call center experience. Work Environment This job operates in a medical office facility. This role ...

MDS Communications

Remote Call Center Agent

Detroit, MI · Remote

$14.73 - $16.50/hr

  • Medical

  • PTO

Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

Getinge

Supervisor, Inbound Operations

Fraser, MI · On-site

$64K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Supervisor ensures operational goals are met through effective workforce management, continuous process improvement, and the use of key performance metrics to support productivity, accuracy, and ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Rochester, MI

Call Center Operations Manager information

See Rochester, MI salary details

$29K

$67.8K

$124.7K

How much do call center operations manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for call center operations manager in Rochester, MI is $67,826.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,300.00 and $83,800.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What job categories do people searching Call Center Operations Manager jobs in Rochester, MI look for?

The top searched job categories for Call Center Operations Manager jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Call Center Operations Manager jobs?

Cities near Rochester, MI with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $67,826 per year, or $32.6 per hour.

Manager Clinic Operations I - Park Medical Center

McLaren Medical Group

Southfield, MI • On-site

Full-time

Posted 8 days ago

Job description

Position Summary:

Responsible for the coordination, organization and implementation of policies and procedures relating to patient care, business and the fiscal aspects for the clinics and satellite facilities that are assigned.

Essential Functions and Responsibilities:

1.           Selects, trains/orients and assigns department staff (either directly or through subordinate supervisor). 

2.           Enforces standards of performance, evaluates performance, and initiates or makes recommendations for personnel actions. 

3.           Responsible for the supervision of daily duties of employees engaged in activities related to accurate registration, insurance verification, and time of service collections.

4.           Develops department goals and objectives, and enforces policies and procedures for department that include clinical and revenue cycle functions, quality assurance, environmental, and infection control policies.

5.           Recommends department operating budget and ensures that department operates within budget. 

6.           Ensures that Office Coordinators and Operations Supervisors maximize staff productivity through job assignments and cross training. Ensures that Office Coordinators and Operations Supervisors are properly trained and that their staff members are accurately cross-trained.

7.           Conducts analysis of daily operations and statistical satellite reports in order to make adjustment to any anticipated or unexpected changes from acceptable variances.

8.           Assists in developing fiscal twelve months projections of procedural/patient volumes, expense budgets, staff benefit cost analysis, capital equipment purchase projections, annual and long-term strategic plans and satellite business plans.

9.           Analyzes and details monthly productivity analysis reports, determining physician procedural utilization patterns, revenue cycle and clinic operations metrics

10.        Directs maintenance of departmental facilities, equipment, supplies and materials in a condition to promote efficiency, health, comfort, and safety of patients and staff.

11.        Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise. 

12.        Documents performance measures for productivity and quality and provides feedback and corrective action as needed

13.        Participates in quality assessment and continuous quality improvement activities as directed; through identification of quality improvement opportunities, goal setting, collection and evaluation of data, implementation of action plans, or related applications.

14.        Creates, monitors and approves employee and provider schedule and timesheets and enters information for payroll.

15.        Responsible for creating internal reports from various data collection methods.

16.        Ensures customer interactions are done in a professional and courteous manner in conjunction with health system policy and AIDET training.  Customers include patients, physicians, co-workers.

17.        Responds promptly, professionally and courteously to all customers' needs.

18.        Communicates effectively and often with leadership and staff.

19.        Maintains confidentiality in all matters regarding patients, the health system, the department and human resources.

20.        Performs other related duties as assigned or requested.

Required:

  •        High school diploma.

  •        Possess minimum of 5 years of experience in a medical setting.

  •        Excellent problem solving/interpersonal skills.

  •        Current Michigan driver's license and proof of valid automobile insurance.

  •        Insurable under McLaren's insurance program
     

    Preferred: 

  • Associates or Bachelor's Degree preferred in business or health related field.

  • Previous operations experience preferred.

Additional Information
  • Schedule: Full-time
  • Requisition ID: 26004472
  • Daily Work Times: 8:00am-5:00pm
  • Hours Per Pay Period: 80
  • On Call: No
  • Weekends: No

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