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Call Center Operations Manager Jobs in Rochester, MI

Pinnacle GI Partners

Call Center Agent

Rochester, MI · On-site

$13.75 - $18.25/hr

We are actively seeking Call Center Receptionists for our Rochester Hills, MI office. The Call ... manager updated when unusual situations arise while scheduling patients • Make copies of all ...

Pinnacle GI Partners

Call Center Agent

Rochester, MI · On-site

$17/hr

We are actively seeking Call Center Receptionists for our Rochester Hills, MI office. The Call ... manager updated when unusual situations arise while scheduling patients • Make copies of all ...

MDS Communications

Call Center Representative

Detroit, MI · Remote

$14.73 - $16.50/hr

Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

MDS Communications

Call Center Representative

Detroit, MI · Remote

$14.73 - $16.50/hr

Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

R & R Car Company Llc

Call Center Rep

Mount Clemens, MI · On-site

$14/hr

As an in-store Call Center Specialist, you will play a pivotal role in ensuring a seamless vehicle ... results using CRM software - Stay up-to-date with industry trends, market conditions, and ...

R & R Car Company Llc

Call Center Rep

Mount Clemens, MI · On-site

$14/hr

As an in-store Call Center Specialist, you will play a pivotal role in ensuring a seamless vehicle ... Track and report on self-performance, pipeline, and results using CRM software * Stay up-to-date ...

R & R Car Company Llc

Call Center Rep

Mount Clemens, MI · On-site

$14/hr

As an in-store Call Center Specialist, you will play a pivotal role in ensuring a seamless vehicle ... results using CRM software - Stay up-to-date with industry trends, market conditions, and ...

R & R Car Company Llc

Call Center Rep

Mount Clemens, MI · On-site

$14/hr

As an in-store Call Center Specialist, you will play a pivotal role in ensuring a seamless vehicle ... results using CRM software - Stay up-to-date with industry trends, market conditions, and ...

Bathworks Inc

ReBath - Call Center Agent

Rochester, MI · On-site

$15 - $19/hr

Record lead interactions in our cutting-edge CRM system.Showcase your reporting skills, providing ... Work closely with the call center supervisor and contemporaries to align lead generation strategies.

Bathworks Inc

ReBath - Call Center Agent

Rochester, MI · On-site

$15 - $19/hr

Record lead interactions in our cutting-edge CRM system. * Showcase your reporting skills ... Work closely with the call center supervisor and contemporaries to align lead generation strategies.

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Rochester, MI

Call Center Operations Manager information

See Rochester, MI salary details

$29K

$67.8K

$124.7K

How much do call center operations manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for call center operations manager in Rochester, MI is $67,826.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,300.00 and $83,800.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What job categories do people searching Call Center Operations Manager jobs in Rochester, MI look for?

The top searched job categories for Call Center Operations Manager jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Call Center Operations Manager jobs?

Cities near Rochester, MI with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $67,826 per year, or $32.6 per hour.

Call Center Agent

Pinnacle GI Partners

Rochester, MI • On-site

$13.75 - $18.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Job Type: FT40
Pay: starting $17ph
Schedule: Mon-Friday, no nights or weekends
Shift: General 8/hr shift (Shift times will vary with department schedules)
Pinnacle GI Partners values the satisfaction of our employees as the cornerstone of our success. We are actively seeking Call Center Receptionists for our Rochester Hills, MI office. The Call Center Agent will handle incoming calls, directing them to the appropriate department. The role entails scheduling various procedures efficiently, optimizing resource use, and preventing scheduling conflicts. This position also acts as a bridge between physician offices and other departments within the practice. We are looking for candidates with exceptional customer service skills and or experience in a medical office environment. We are dedicated to training the right individuals who are keen to embark on a new career path. Apply today and be part of our journey to success!
Responsibilities:
• Responsible for answering phone, scheduling procedures and office visits, informing patients regarding required preps
• Taking messages, screening and forwarding calls
• Checking insurance carriers to ensure practice participation in plan
• Entering new insurance information, as needed
• Updating / correcting spelling of names, birth dates, etc. to ensure data integrity
• Operates variety of standard office equipment such as computer, copier and fax machine
• Maintains confidentiality at all times
• Keeps manager updated when unusual situations arise while scheduling patients
• Make copies of all paperwork necessary to complete job duties for self and the scheduling department
• Communicates with physicians re: their preferences when scheduling patients
• Sets priorities and demonstrates good judgment while adapting to daily schedule changes and physician requests
• Works independently and efficiently under pressure with multiple interruptions and with a high degree of accuracy
• Performs other duties as directed by management
Qualifications:
• High School diploma or equivalent required
• Basic knowledge of medical terminology
• Knowledge of and/or experience in a private medical office
• Must successfully pass a background check and a drug screening
Minimum Competencies:
• Ability to communicate effectively on the telephone and in writing
• Ability to work independently and as a team member
• Able to demonstrate accuracy and efficiency
• Ability to read and comprehend patient medical charts, medical terminology, prescription medications and physician messages
• Strong computer skills and interpretation of EMR systems a plus
• Previous scheduling experience, preferred
What we offer:
A professional work environment where you can learn, enhance your skills and grow into new opportunities.
  • Competitive pay rates
  • Paid time off
  • Paid holidays with bonus paid floating holidays
  • Medical, Dental, Vision, Life & Disability benefits
  • 401k retirement plan with company match

We are a proud Equal Employment Opportunity Employer. Pinnacle GI Partners participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
To learn more about our Providers and our company please visit https://www.pinnaclegipartners.com
About Us
Pinnacle GI Partners is a family of gastroenterology practices. We strive to differentiate our practices with an excellent patient experience, bringing together a remarkable network of skilled physicians with top-notch equipment, facilities, and opportunities to collaborate as professionals.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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