Call Center Operations Specialist / Manager Location: Atlanta, GA (Hybrid) Duration: 3 Months Contract (Possibility for expansion) We are seeking a Call Center Operations Specialist with hands ...
New
Call Center Operations Specialist / Manager Location: Atlanta, GA (Hybrid) Duration: 3 Months Contract (Possibility for expansion) We are seeking a Call Center Operations Specialist with hands ...
New
Call Center Manager (WI)
Villa Rica, GA · On-site
$70 - $90/hr
Call Center Manager (WI) SUMMARY Responsible for leading day-to-day call center operations and workforce management activities to maximize human and technology resources while ensuring exceptional ...
Call Center Manager (WI)
Villa Rica, GA · On-site
$70 - $90/hr
Call Center Manager (WI) SUMMARY Responsible for leading day-to-day call center operations and workforce management activities to maximize human and technology resources while ensuring exceptional ...
Call Center Manager (WI)
Villa Rica, GA · On-site
Responsible for leading day-to-day call center operations and workforce management activities to maximize human and technology resources while ensuring exceptional customer service, operational ...
Call Center Manager (WI)
Villa Rica, GA · On-site
Responsible for leading day-to-day call center operations and workforce management activities to maximize human and technology resources while ensuring exceptional customer service, operational ...
Call Center Manager
Woodstock, GA · On-site
Position Summary We are looking for an experienced Call Center Manager to lead our customer support operations and help elevate the overall customer experience. This individual will guide and develop ...
Call Center Manager
Woodstock, GA · On-site
Position Summary We are looking for an experienced Call Center Manager to lead our customer support operations and help elevate the overall customer experience. This individual will guide and develop ...
Call Center Manager
Woodstock, GA · On-site
Position Summary We are looking for an experienced Call Center Manager to lead our customer support operations and help elevate the overall customer experience. This individual will guide and develop ...
Call Center Manager
Woodstock, GA · On-site
Position Summary We are looking for an experienced Call Center Manager to lead our customer support operations and help elevate the overall customer experience. This individual will guide and develop ...
Call Center Manager
Woodstock, GA · On-site
Position SummaryWe are looking for an experienced Call Center Manager to lead our customer support operations and help elevate the overall customer experience. This individual will guide and develop ...
Call Center Manager
Woodstock, GA · On-site
Position SummaryWe are looking for an experienced Call Center Manager to lead our customer support operations and help elevate the overall customer experience. This individual will guide and develop ...
Transportation Call Center Contact Agent
Atlanta, GA · On-site
$14.50 - $19/hr
... manage one's business and ease out all the operations by giving an easy platform. Apart from this ... The Transportation Call Center Contact Agent will work with a team of other Transportation Call ...
Transportation Call Center Contact Agent
Atlanta, GA · On-site
$14.50 - $19/hr
... manage one's business and ease out all the operations by giving an easy platform. Apart from this ... The Transportation Call Center Contact Agent will work with a team of other Transportation Call ...
Call Center We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will be responsible for managing and leading a team of call ...
Call Center We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will be responsible for managing and leading a team of call ...
Call Center Manager
Marietta, GA · On-site
Nelson Exteriors Call Center Manager "We kindly request you not to call the office, as we are unable to accommodate all inquiries. If your application is shortlisted, we will reach out to you with ...
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Call Center Manager
Marietta, GA · On-site
Nelson Exteriors Call Center Manager "We kindly request you not to call the office, as we are unable to accommodate all inquiries. If your application is shortlisted, we will reach out to you with ...
Call Center
Marietta, GA · On-site
$18 - $20/hr
Call Center Marietta, Georgia, United States Or refer someone Job Openings Call Center Remote Call ... Manage a high volume of incoming patient calls with professionalism and empathy Respond to patient ...
Call Center
Marietta, GA · On-site
$18 - $20/hr
Call Center Marietta, Georgia, United States Or refer someone Job Openings Call Center Remote Call ... Manage a high volume of incoming patient calls with professionalism and empathy Respond to patient ...
Supervises and develops frontline call center staff in accordance with company policies, procedures ... Partners with management to achieve operational objectives, contractual compliance, service-level ...
Supervises and develops frontline call center staff in accordance with company policies, procedures ... Partners with management to achieve operational objectives, contractual compliance, service-level ...
Data Center Operations Manager , ATL DCO
Lithia Springs, GA · On-site
$154K/yr
... as the call leader Manage and improve workflows and throughput for data centers operations ... data center operations. We are currently expanding our infrastructure management team and are ...
Data Center Operations Manager , ATL DCO
Lithia Springs, GA · On-site
$154K/yr
... as the call leader Manage and improve workflows and throughput for data centers operations ... data center operations. We are currently expanding our infrastructure management team and are ...
Data Center Operations Manager , ATL DCO
Lithia Springs, GA · On-site
$154K/yr
... as the call leader Manage and improve workflows and throughput for data centers operations ... data center operations. We are currently expanding our infrastructure management team and are ...
Data Center Operations Manager , ATL DCO
Lithia Springs, GA · On-site
$154K/yr
... as the call leader Manage and improve workflows and throughput for data centers operations ... data center operations. We are currently expanding our infrastructure management team and are ...
Data Center Operations Manager , ATL DCO
Lithia Springs, GA · On-site
$78 - $137/hr
Manage Large Scale Events (outages) and act as the call leader * Manage and improve workflows and ... data center operations. We are currently expanding our infrastructure management team and are ...
Data Center Operations Manager , ATL DCO
Lithia Springs, GA · On-site
$78 - $137/hr
Manage Large Scale Events (outages) and act as the call leader * Manage and improve workflows and ... data center operations. We are currently expanding our infrastructure management team and are ...
Data Center Operations Manager , ATL DCO
Lithia Springs, GA · On-site
$154K/yr
... Center Operations to the next level. The successful candidate will have experience creating ... as the call leader Manage and improve workflows and throughput for data centers operations ...
Data Center Operations Manager , ATL DCO
Lithia Springs, GA · On-site
$154K/yr
... Center Operations to the next level. The successful candidate will have experience creating ... as the call leader Manage and improve workflows and throughput for data centers operations ...
Call Center Associate
$18 - $21.93/hr
And more The Call Center Associate serves as the primary point of contact for patients and patient ... Communicate operational concerns or patient-related issues to dietitians or management staff in a ...
Call Center Associate
$18 - $21.93/hr
And more The Call Center Associate serves as the primary point of contact for patients and patient ... Communicate operational concerns or patient-related issues to dietitians or management staff in a ...
Call Center Associate
Atlanta, GA · On-site
Communicate operational concerns or patient-related issues to dietitians or management staff in a ... One (1) year of call center or related customer service experience required. * Demonstrated skills ...
Call Center Associate
Atlanta, GA · On-site
Communicate operational concerns or patient-related issues to dietitians or management staff in a ... One (1) year of call center or related customer service experience required. * Demonstrated skills ...
Call Center Associate
Tucker, GA · On-site
Communicate operational concerns or patient-related issues to dietitians or management staff in a ... One (1) year of call center or related customer service experience required. * Demonstrated skills ...
Call Center Associate
Tucker, GA · On-site
Communicate operational concerns or patient-related issues to dietitians or management staff in a ... One (1) year of call center or related customer service experience required. * Demonstrated skills ...
Communicate operational concerns or patient-related issues to dietitians or management staff in a ... One (1) year of call center or related customer service experience required. * Demonstrated skills ...
Communicate operational concerns or patient-related issues to dietitians or management staff in a ... One (1) year of call center or related customer service experience required. * Demonstrated skills ...
Call Center Associate
Atlanta, GA · On-site
Communicate operational concerns or patient-related issues to dietitians or management staff in a ... One (1) year of call center or related customer service experience required. * Demonstrated skills ...
Call Center Associate
Atlanta, GA · On-site
Communicate operational concerns or patient-related issues to dietitians or management staff in a ... One (1) year of call center or related customer service experience required. * Demonstrated skills ...
Call Center Operations Manager information
See Powder Springs, GA salary details
$29.8K - $38.8K
4% of jobs
$38.8K - $47.7K
13% of jobs
$50K is the 25th percentile. Wages below this are outliers.
$47.7K - $56.7K
32% of jobs
The median wage is $57.2K / yr.
$56.7K - $65.6K
18% of jobs
$65.6K - $74.6K
6% of jobs
$77.9K is the 75th percentile. Wages above this are outliers.
$74.6K - $83.5K
4% of jobs
$83.5K - $92.5K
4% of jobs
$92.5K - $101.5K
3% of jobs
$101.5K - $110.4K
6% of jobs
$110.4K - $119.4K
7% of jobs
$119.4K - $128.3K
1% of jobs
$29.8K
$69.8K
$128.3K
How much do call center operations manager jobs pay per year?
As of Aug 26, 2026, the average yearly pay for call center operations manager in Powder Springs, GA is $69,777.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,700.00 and $86,200.00 per year, depending on experience, location, and employer.
What does a call center operations manager do?
A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.
What are the key skills and qualifications needed to thrive as a call center operations manager?
To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are some common challenges faced by call center operations managers, and how can they be addressed?
Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.
What is the difference between Call Center Operations Manager vs Call Center Supervisor?
| Aspect | Call Center Operations Manager | Call Center Supervisor |
|---|---|---|
| Responsibilities | Oversees overall call center operations, strategic planning, and team management | Manages daily team activities, monitors performance, and handles escalations |
| Required Credentials | Bachelor's degree, experience in call center management, leadership skills | High school diploma or equivalent, experience in customer service, team supervision |
| Work Environment | Office-based, strategic meetings, cross-department collaboration | Office or call center floor, direct team supervision |
| Industry Usage | Common in large call centers, BPOs, and corporate customer service | Found in smaller call centers, retail, and service industries |
The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.
What are popular job titles related to Call Center Operations Manager jobs in Powder Springs, GA?
For Call Center Operations Manager jobs in Powder Springs, GA, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Powder Springs, GA look for?
The top searched job categories for Call Center Operations Manager jobs in Powder Springs, GA are:
What cities near Powder Springs, GA are hiring for Call Center Operations Manager jobs?
Cities near Powder Springs, GA with the most Call Center Operations Manager job openings:
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Job description
Position: Call Center Operations Specialist / Manager
Location: Atlanta, GA (Hybrid)
Duration: 3 Months Contract (Possibility for expansion)
We are seeking a Call Center Operations Specialist with hands-on call center experience, strong communication skills, and knowledge of call center technologies.
Key Responsibilities:
Develop and maintain SOPs and operational documentation.
Train and support call center staff on processes and technology.
Monitor performance metrics and identify improvement areas.
Troubleshoot call center technology issues.
Collaborate with teams to improve customer service and operational efficiency.
Required Skills:
Hands-on call center operations experience.
Knowledge of CRM, telephony, and call center tools.
Strong verbal and written communication skills.
Excellent analytical and problem-solving abilities.
Experience creating SOPs and process documentation.
Preferred: Experience with customer service best practices and call center performance metrics.