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Call Center Operations Manager Jobs in Newark, NJ

SPS North America

Call Center Manager

New York, NY · On-site

Client Services Manager, Client Services Supervisor, or equivalent leadership Business Hours ... What You'll Do Team & Call Center Operations * Supervise and support daily call center activities ...

SPS North America

Call Center Manager

New York, NY

$24/hr

Client Services Manager, Client Services Supervisor, or equivalent leadership Business Hours ... What You'll Do Team & Call Center Operations * Supervise and support daily call center activities ...

SPS North America

Call Center Manager

New York, NY · On-site

$24/hr

Client Services Manager, Client Services Supervisor, or equivalent leadership Business Hours ... What You'll Do Team & Call Center Operations * Supervise and support daily call center activities ...

MMC Group

Supervisor - Call Center

Manhattan, NY

$36K - $42K/yr

Supervise call center operations and all related Exchange Call Center activity for Tier 1 or Tier 2 ... Work closely with the Quality Assurance/Training Manager regarding staff performance and training ...

HireTalent

TEMP_NEO_Call Center Representative

Manhattan, NY · On-site

$17.75 - $22/hr

Industry: healthcare. Domain: healthcare/call center operations. Emphasized traits: strong verbal communication, customer service orientation, ability to handle high call volume, professionalism ...

Nexxaworks

Call Center Representative

Manhattan, NY · On-site

$17.75 - $22/hr

This entry-level position is ideal for individuals looking to build a career in customer service, call center operations, and client support within a structured and team-oriented environment.

TransCore

Call Center Manager

Union, NJ

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role ...

TransCore

Call Center Manager

NJ · On-site

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role ...

City of New York

Call Center Manager

Manhattan, NY · Hybrid

DOF's Customer Operations Division has oversight of the Department of Finance business centers ... Manager of the Call Center Unit. The ideal candidate will possess strong managerial and ...

City of New York

Call Center Manager

Manhattan, NY · On-site

$100K - $125K/yr

DOF's Customer Operations Division has oversight of the Department of Finance business centers ... Manager of the Call Center Unit. The ideal candidate will possess strong managerial and ...

City of New York

Call Center Manager

Manhattan, NY · Hybrid

DOF's Customer Operations Division has oversight of the Department of Finance business centers ... Manager of the Call Center Unit. The ideal candidate will possess strong managerial and ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Newark, NJ

Call Center Operations Manager information

See Newark, NJ salary details

$32.9K

$77.1K

$141.7K

How much do call center operations manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for call center operations manager in Newark, NJ is $77,057.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,900.00 and $95,200.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Call Center Operations Manager jobs in Newark, NJ?

For Call Center Operations Manager jobs in Newark, NJ, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Newark, NJ look for?

The top searched job categories for Call Center Operations Manager jobs in Newark, NJ are:

What cities near Newark, NJ are hiring for Call Center Operations Manager jobs?

Cities near Newark, NJ with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Newark, NJ as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $77,057 per year, or $37 per hour.

Call Center Manager

New York, NY • On-site

SPS North America
See more jobs at SPS North Americaexternal

Full-time

Posted 11 days ago

Job description

Reports To: Client Services Manager, Client Services Supervisor, or equivalent leadership

Business Hours: Monday-Sunday | 8:00 AM-5:00 PM | Shifting Schedule

Lead a High-Performing Customer Service Team

The Call Center Manager oversees daily call center operations and supports a team responsible for inbound customer service, sales inquiries, group bookings, and ticket reservations. This role ensures customers receive prompt, professional, and personalized service while maintaining operational and sales goals.

Why This Role Matters

As a key leader within the call center, you'll help ensure customers receive an exceptional experience while supporting the team in meeting service, sales, and operational objectives.

What You'll DoTeam & Call Center Operations
  • Supervise and support daily call center activities and staff
  • Monitor call volume, service levels, and team performance
  • Assign work and help ensure appropriate staffing and coverage
  • Coach, train, and provide feedback to team members
  • Escalate and resolve complex customer issues
Customer & Sales Support
  • Oversee inbound calls, customer inquiries, ticket changes, and reservations
  • Support B2C registrations, group bookings, and B2B client reservations
  • Ensure accurate and timely processing of ticket and ancillary product sales
  • Monitor service quality and promote a positive customer experience
Reporting & Process Improvement
  • Track team metrics and provide operational reporting
  • Identify opportunities to improve workflows and customer service
  • Ensure adherence to client and SPS policies and procedures
  • Collaborate with the sales team and site leadership on operational needs
What You Bring
  • High school diploma or equivalent required
  • 2+ years of call center or customer service experience
  • Previous supervisory or team lead experience preferred
  • Experience in a high-volume customer service environment
  • Strong communication, coaching, and problem-solving skills
  • Proficiency with Microsoft Office and call center systems
  • Ticketing or reservations experience preferred
  • Ability to work weekends, holidays, and varying shifts
Physical Requirements
  • Ability to sit, stand, or walk for extended periods
  • Ability to work comfortably on a computer and operate standard office equipment
  • Ability to lift up to 40 lbs.

Travel: None or Negligible

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