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Call Center Operations Manager Jobs in Dover, NJ

Q1 Technologies

Call Center Operations

Raritan, NJ · On-site

Call Center Operations Location: Raritan, NJ (Onsite) Job Type: Contract * Contact Center ... Manage compliance review and approval process in Workfront and iMR for documentation, process, and ...

TransCore

Call Center Manager

Union, NJ

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role ...

TransCore

Call Center Manager

NJ · On-site

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role ...

Gn

Team Leader / Contact Center

Parsippany, NJ

$55K - $60K/yr

... managing standard call center metrics. In addition, we seek individuals who value servicing ... Maintains day to day call center operations (schedules, tasks. etc.), and correspondence workflows.

Beltone

Team Leader / Contact Center

Parsippany, NJ

$55K - $60K/yr

... managing standard call center metrics. In addition, we seek individuals who value servicing ... Maintains day to day call center operations (schedules, tasks. etc.), and correspondence workflows.

Beltone

Team Leader / Contact Center

Parsippany, NJ · On-site

$55K - $60K/yr

... managing standard call center metrics. In addition, we seek individuals who value servicing ... Maintains day to day call center operations (schedules, tasks. etc.), and correspondence workflows.

PeopleShare Inc

Call Center Representative

Orange, NJ · On-site

$19 - $20/hr

Escalate issues as needed and collaborate with internal teams such as Program Management and ... Familiarity with call center metrics and performance standards (a plus). Experience with Five9 ...

Nuva Smile

Dental Call Center Representative

Cranford, NJ

$16.25 - $20.50/hr

You will play a key role in delivering excellent patient experiences and supporting the operational ... Previous call center, customer service, or dental office experience is highly desirable

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Dover, NJ

Call Center Operations Manager information

See Dover, NJ salary details

$32.3K

$75.5K

$138.8K

How much do call center operations manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for call center operations manager in Dover, NJ is $75,497.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,800.00 and $93,200.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Call Center Operations Manager jobs in Dover, NJ?

For Call Center Operations Manager jobs in Dover, NJ, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Dover, NJ look for?

The top searched job categories for Call Center Operations Manager jobs in Dover, NJ are:

What cities near Dover, NJ are hiring for Call Center Operations Manager jobs?

Cities near Dover, NJ with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Dover, NJ as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $75,497 per year, or $36.3 per hour.

Call Center Operations

Raritan, NJ • On-site

Q1 Technologies
IT Services • 51 - 200 employees
Learn more about Q1 Technologiesexternal

Other

Re-posted 17 days ago

Job description

Job Title: Call Center Operations
Location: Raritan, NJ (Onsite)
Job Type: Contract
Job Description:
  • Contact Center Technology and Process Improvement - Design and drive implementation of contact center operations technology and process changes/enhancements
    • Translate business improvement requirements into operational process changes and SOPs for vendors and/or technical requirements for software development
    • Manage compliance review and approval process in Workfront and iMR for documentation, process, and technology changes
    • Work closely with vendors and internal teams on Customer Service initiatives, including quality Management, IVR optimization, Training, work force management, etc.
    • Lead development and deployment of IVR and Fax solutions (and other contact center technologies as needed) through all phases of the product lifecycle
  • Contact Center Vendor Management - Support day-to-day coordination with key vendors to support patient accessibility and affordability programs.
    • Understand business requirements (e.g., product/program launches), communicate these to vendors
    • Oversee vendor plans/timelines to execute operations and/or process changes
    • Drive consistency and continuity of call center operations across the Company Brands/Therapeutic Areas (TA)
  • Call Monitoring and Quality Programs - Facilitate call monitoring and call calibration processes
    • Identify issues to focus root cause analysis and continuous improvement efforts
    • Facilitate vendor call performance processes ensure that call quality is aligned with standards
  • Telephony Support - Manage and coordinate all telephone numbers / fax numbers/ telephony access points to the Hubs including daily operational review of Hub Telephony performance.
Qualifications:
  • 10 years' call center operations experience is required
  • Relevant experience in the healthcare industry is strongly preferred.
  • Experience in the pharmaceutical industry is preferred.
  • Strong project management, analytical and interpersonal skills are required
  • Ability to partner effectively with internal and external stakeholders at various levels to oversee and manage multiple projects is required
  • Understanding of general system integrations and technologies is required.
  • Experience managing projects/vendors and budgets effectively is required
  • Ability to communicate effectively with others, including managing conflict to drive standardization and adoption of required processes.
  • Skills: Product Management, Oracle Siebel Functional -Call Center & Services
  • Experience Required: 8-10

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