Client Services Manager, Client Services Supervisor, or equivalent leadership Business Hours ... What You'll Do Team & Call Center Operations * Supervise and support daily call center activities ...
Client Services Manager, Client Services Supervisor, or equivalent leadership Business Hours ... What You'll Do Team & Call Center Operations * Supervise and support daily call center activities ...
Client Services Manager, Client Services Supervisor, or equivalent leadership Business Hours ... What You'll Do Team & Call Center Operations * Supervise and support daily call center activities ...
Client Services Manager, Client Services Supervisor, or equivalent leadership Business Hours ... What You'll Do Team & Call Center Operations * Supervise and support daily call center activities ...
Call Center Manager
New York, NY · On-site
$24/hr
Client Services Manager, Client Services Supervisor, or equivalent leadership Business Hours ... What You'll Do Team & Call Center Operations * Supervise and support daily call center activities ...
Call Center Manager
New York, NY · On-site
$24/hr
Client Services Manager, Client Services Supervisor, or equivalent leadership Business Hours ... What You'll Do Team & Call Center Operations * Supervise and support daily call center activities ...
Lead day-to-day contact center operations through a team of Associate Managers, ensuring consistent ... Monitor and improve the customer experience by leveraging feedback, call trends, quality insights ...
Lead day-to-day contact center operations through a team of Associate Managers, ensuring consistent ... Monitor and improve the customer experience by leveraging feedback, call trends, quality insights ...
Lead day-to-day contact center operations through a team of Associate Managers, ensuring consistent ... Monitor and improve the customer experience by leveraging feedback, call trends, quality insights ...
Lead day-to-day contact center operations through a team of Associate Managers, ensuring consistent ... Monitor and improve the customer experience by leveraging feedback, call trends, quality insights ...
We are seeking an experienced Manager, Contact Center Operations to lead day-to-day customer support center operations within a complex, multi-account delivery environment. This role will lead teams ...
We are seeking an experienced Manager, Contact Center Operations to lead day-to-day customer support center operations within a complex, multi-account delivery environment. This role will lead teams ...
We are seeking an experienced Manager, Contact Center Operations to lead day-to-day customer support center operations within a complex, multi-account delivery environment. This role will lead teams ...
We are seeking an experienced Manager, Contact Center Operations to lead day-to-day customer support center operations within a complex, multi-account delivery environment. This role will lead teams ...
Call Center Representative
Freehold, NJ · On-site
$16 - $20/hr
This entry-level position is ideal for individuals looking to build a career in customer service, call center operations, and client support within a structured and team-oriented environment.
Call Center Representative
Freehold, NJ · On-site
$16 - $20/hr
This entry-level position is ideal for individuals looking to build a career in customer service, call center operations, and client support within a structured and team-oriented environment.
Call Center Manager (On-Site)
$70K - $100K/yr
Call Center Manager (Onsite - Monroe, NJ)Position Summary Danley 911 Home Services has been serving ... Contact Center Operations * Monitor call queues, service levels, response times, adherence ...
Call Center Manager (On-Site)
$70K - $100K/yr
Call Center Manager (Onsite - Monroe, NJ)Position Summary Danley 911 Home Services has been serving ... Contact Center Operations * Monitor call queues, service levels, response times, adherence ...
Call Center Manager (On-Site)
Monroe, NJ · On-site
$100K/yr
Overview Call Center Manager (Onsite - Monroe, NJ) Position Summary Danley 911 Home Services has ... Contact Center Operations * Monitor call queues, service levels, response times, adherence ...
Call Center Manager (On-Site)
Monroe, NJ · On-site
$100K/yr
Overview Call Center Manager (Onsite - Monroe, NJ) Position Summary Danley 911 Home Services has ... Contact Center Operations * Monitor call queues, service levels, response times, adherence ...
The Call Center Manager is responsible for leading the daily performance, productivity, and ... Contact Center Operations * Monitor call queues, service levels, response times, adherence ...
The Call Center Manager is responsible for leading the daily performance, productivity, and ... Contact Center Operations * Monitor call queues, service levels, response times, adherence ...
Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation Our Deloitte ... strategy, call drivers, workforce management, agent experience, service levels, technology ...
Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation Our Deloitte ... strategy, call drivers, workforce management, agent experience, service levels, technology ...
Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation Our Deloitte ... strategy, call drivers, workforce management, agent experience, service levels, technology ...
Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation Our Deloitte ... strategy, call drivers, workforce management, agent experience, service levels, technology ...
Sales Call Center Representative
New York, NY · Remote
$15 - $32.31/hr
Hours of operation are subject to change based on business needs. Core Responsibilities: * Make ... Good attendance and time management skills are critical for success in this role * Experience ...
Sales Call Center Representative
New York, NY · Remote
$15 - $32.31/hr
Hours of operation are subject to change based on business needs. Core Responsibilities: * Make ... Good attendance and time management skills are critical for success in this role * Experience ...
Operations Manager
Trenton, NJ · On-site
Center Based Education: Bachelors Degree Title: Operations Manage Location: Hamilton, NJ Join an established - and growing - organization as Kaleidoscope ABA looks for its newest addition to the team ...
Operations Manager
Trenton, NJ · On-site
Center Based Education: Bachelors Degree Title: Operations Manage Location: Hamilton, NJ Join an established - and growing - organization as Kaleidoscope ABA looks for its newest addition to the team ...
Operations Manager
Princeton Junction, NJ · On-site
Center Based Education: Bachelors Degree Title: Operations Manage Location: West Windsor Township Join an established - and growing - organization as Kaleidoscope ABA looks for its newest addition to ...
Operations Manager
Princeton Junction, NJ · On-site
Center Based Education: Bachelors Degree Title: Operations Manage Location: West Windsor Township Join an established - and growing - organization as Kaleidoscope ABA looks for its newest addition to ...
Call Center Representative
Freehold, NJ · On-site
$16 - $20/hr
... management. * Evaluate needs of members and offer appropriate financial products and services ... Keeps Equipment operational by following established procedures (reporting malfunctions). * Process ...
Call Center Representative
Freehold, NJ · On-site
$16 - $20/hr
... management. * Evaluate needs of members and offer appropriate financial products and services ... Keeps Equipment operational by following established procedures (reporting malfunctions). * Process ...
Operations Manager
Trenton, NJ · On-site
Center Based Education: Bachelors Degree Title: Operations Manage Location: Hamilton, NJ Join an established - and growing - organization as Kaleidoscope ABA looks for its newest addition to the team ...
Quick apply
Operations Manager
Trenton, NJ · On-site
Center Based Education: Bachelors Degree Title: Operations Manage Location: Hamilton, NJ Join an established - and growing - organization as Kaleidoscope ABA looks for its newest addition to the team ...
Operations Manager
Trenton, NJ · On-site
Center Based Education: Bachelors Degree Title: Operations Manage Location: Hamilton, NJ Join an established - and growing - organization as Kaleidoscope ABA looks for its newest addition to the team ...
Quick apply
Operations Manager
Trenton, NJ · On-site
Center Based Education: Bachelors Degree Title: Operations Manage Location: Hamilton, NJ Join an established - and growing - organization as Kaleidoscope ABA looks for its newest addition to the team ...
Telephone Service Center Manager
New York, NY · On-site
$102K - $122K/yr
The manager of the Telephone Service Center executes the vision for the operation insuring the Call Center meets customer and organization needs. The manager will continuously engage in leading and ...
Telephone Service Center Manager
New York, NY · On-site
$102K - $122K/yr
The manager of the Telephone Service Center executes the vision for the operation insuring the Call Center meets customer and organization needs. The manager will continuously engage in leading and ...
Call Center Operations Manager information
See Freehold, NJ salary details
$31.5K - $41K
4% of jobs
$41K - $50.5K
13% of jobs
$52.9K is the 25th percentile. Wages below this are outliers.
$50.5K - $60K
32% of jobs
The median wage is $60.5K / yr.
$60K - $69.4K
18% of jobs
$69.4K - $78.9K
6% of jobs
$82.4K is the 75th percentile. Wages above this are outliers.
$78.9K - $88.4K
4% of jobs
$88.4K - $97.8K
4% of jobs
$97.8K - $107.3K
3% of jobs
$107.3K - $116.8K
6% of jobs
$116.8K - $126.2K
7% of jobs
$126.2K - $135.7K
1% of jobs
$31.5K
$73.8K
$135.7K
How much do call center operations manager jobs pay per year?
What does a call center operations manager do?
What are the key skills and qualifications needed to thrive as a call center operations manager?
What are some common challenges faced by call center operations managers, and how can they be addressed?
What is the difference between Call Center Operations Manager vs Call Center Supervisor?
| Aspect | Call Center Operations Manager | Call Center Supervisor |
|---|---|---|
| Responsibilities | Oversees overall call center operations, strategic planning, and team management | Manages daily team activities, monitors performance, and handles escalations |
| Required Credentials | Bachelor's degree, experience in call center management, leadership skills | High school diploma or equivalent, experience in customer service, team supervision |
| Work Environment | Office-based, strategic meetings, cross-department collaboration | Office or call center floor, direct team supervision |
| Industry Usage | Common in large call centers, BPOs, and corporate customer service | Found in smaller call centers, retail, and service industries |
The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.
What cities near Freehold, NJ are hiring for Call Center Operations Manager jobs?
Cities near Freehold, NJ with the most Call Center Operations Manager job openings:

Call Center Manager
New York, NY
Full-time
Posted 10 days ago
Job description
Reports To: Client Services Manager, Client Services Supervisor, or equivalent leadership
Business Hours: Monday-Sunday | 8:00 AM-5:00 PM | Shifting Schedule
Lead a High-Performing Customer Service TeamThe Call Center Manager oversees daily call center operations and supports a team responsible for inbound customer service, sales inquiries, group bookings, and ticket reservations. This role ensures customers receive prompt, professional, and personalized service while maintaining operational and sales goals.
Why This Role MattersAs a key leader within the call center, you'll help ensure customers receive an exceptional experience while supporting the team in meeting service, sales, and operational objectives.
What You'll DoTeam & Call Center Operations- Supervise and support daily call center activities and staff
- Monitor call volume, service levels, and team performance
- Assign work and help ensure appropriate staffing and coverage
- Coach, train, and provide feedback to team members
- Escalate and resolve complex customer issues
- Oversee inbound calls, customer inquiries, ticket changes, and reservations
- Support B2C registrations, group bookings, and B2B client reservations
- Ensure accurate and timely processing of ticket and ancillary product sales
- Monitor service quality and promote a positive customer experience
- Track team metrics and provide operational reporting
- Identify opportunities to improve workflows and customer service
- Ensure adherence to client and SPS policies and procedures
- Collaborate with the sales team and site leadership on operational needs
- High school diploma or equivalent required
- 2+ years of call center or customer service experience
- Previous supervisory or team lead experience preferred
- Experience in a high-volume customer service environment
- Strong communication, coaching, and problem-solving skills
- Proficiency with Microsoft Office and call center systems
- Ticketing or reservations experience preferred
- Ability to work weekends, holidays, and varying shifts
- Ability to sit, stand, or walk for extended periods
- Ability to work comfortably on a computer and operate standard office equipment
- Ability to lift up to 40 lbs.
Travel: None or Negligible