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Call Center Operations Manager Jobs in Lewiston, ME

Maine Medical Center

Operations Specialist

Westbrook, ME · On-site

$71K - $96K/yr

This position leverages advanced expertise in practice operations, workflow redesign, project management, data analytics, and service excellence to drive operational efficiency, enhance the patient ...

Walgreens

Store Manager Unassigned

Auburn, ME · On-site

... Operations Center. * Complies with all company policies and procedures; maintains respectful ... Business Performance Management * Learns to analyze financial & performance data for the store and ...

Sharecare

Lead Customer Service Rep

Augusta, ME · On-site

Under the supervision of the Customer Service Manager, the?Customer Service - Escalations team ... Minimum of 2 years previous call center or customer service experience Specific Skills/ Attributes:

Walgreens

Store Manager Unassigned

Auburn, ME · On-site

... Operations Center. * Complies with all company policies and procedures; maintains respectful ... Business Performance Management * Learns to analyze financial & performance data for the store and ...

Walgreens

Store Manager Unassigned

Auburn, ME · On-site

... Operations Center. * Complies with all company policies and procedures; maintains respectful ... Business Performance Management * Learns to analyze financial & performance data for the store and ...

Walgreens

Emerging Store Manager

Augusta, ME · On-site

Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center. * Complies with all company policies and procedures, manages operations of assigned ...

Walgreens

Emerging Store Manager

Norway, ME · On-site

Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center. * Complies with all company policies and procedures, manages operations of assigned ...

Walgreens

Emerging Store Manager

Winthrop, ME · On-site

Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center. * Complies with all company policies and procedures, manages operations of assigned ...

Walgreens

Emerging Store Manager

Auburn, ME · On-site

Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center. * Complies with all company policies and procedures, manages operations of assigned ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Lewiston, ME

Call Center Operations Manager information

See Lewiston, ME salary details

$33.2K

$77.7K

$142.9K

How much do call center operations manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for call center operations manager in Lewiston, ME is $77,723.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,400.00 and $96,000.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What job categories do people searching Call Center Operations Manager jobs in Lewiston, ME look for?

The top searched job categories for Call Center Operations Manager jobs in Lewiston, ME are:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Lewiston, ME as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $77,131 per year, or $37.1 per hour.

CMCC - Director of Sports Medicine and Head Athletic Trainer

MAINE COMMUNITY COLLEGE SYSTEM

Auburn, ME • On-site

$60/hr

Full-time, Per diem

Medical, Dental, Vision, Life, Retirement

Re-posted 4 days ago

Job description

Title: Director of Sports Medicine and Head Athletic Trainer

Bargaining Unit/Salary Level: Salary and Benefits commensurate with the Agreement between the MCCS Trustees and the MEA Administrators Unit. The position is currently pending classification. Salary range likely to be in the mid $60s.

Responsibilities: 

The Director of Sports Medicine & Head Athletic Trainer leads the College’s sports medicine program while serving as the primary athletic trainer for its intercollegiate athletic programs. This position is responsible for the prevention, assessment, treatment, and rehabilitation of athletic injuries for student-athletes across all intercollegiate sports, while supporting their overall health, wellness, and performance. The role provides immediate athletic training services during regular office hours, practices, competitions, and athletic events, including injury response, emergency care, acute assessment, and implementation of concussion and emergency action protocols. The Director also oversees injury case management from evaluation through rehabilitation and return-to-play, while maintaining accurate, confidential documentation in compliance with applicable legal and institutional requirements.

This position supervises the Fitness Center Coordinator and oversees additional athletic training support, including recruitment, onboarding, scheduling, and supervision of contracted or per diem athletic trainers to ensure appropriate coverage for athletic programs and events. The Director collaborates on strength and conditioning efforts and supports the ongoing development of the College’s fitness center operations and services.

Working closely with coaches, athletic staff, medical providers, and campus partners, the Director promotes a culture of safety, wellness, and student success while providing strategic and operational leadership for the College’s sports medicine program. This includes oversight of clinical operations, emergency preparedness, policy implementation, resource management, and compliance with professional, institutional, and regulatory standards.

This is a year-round salaried position with a schedule that varies based on the athletic calendar. Evening and weekend hours are regularly required, and workweeks may exceed 40 hours during peak athletic seasons, with flexibility during off-peak periods.

Minimum Qualifications:

  • Current licensure as an Athletic Trainer in the State of Maine or ability to obtain State of Maine licensure
  • Bachelor’s degree
  • Valid driver’s license and approval through the College’s vehicle insurance policy to drive college-owned vehicles.

Preferred Knowledge, Skills, and Abilities:

  • Master’s degree
  • 3+ years’ experience as an Athletic Trainer in intercollegiate athletics
  • 3+ years supervisory experience
  • Knowledge of FERPA & HIPAA

Why work for the Maine Community College System? Benefits may include:

  • Health, Dental and Vision Insurance
  • Life Insurance
  • Retirement Savings
  • Flexible Spending Accounts
  • Living Resources (Employee Assistance Program)
  • Paid Holidays
  • Statewide Locations
  • Tuition Waivers
  • Training
  • 529 Education Plan MCCS Matching Grant

Applicant Process: Consideration of applications will begin July 1st,2026 and continue until the position is filled. Applicants should submit a cover letter addressing the ability to meet the above listed responsibilities, a resume, employment application, and transcripts. Applicant must be legally eligible for employment in the United States.

Central Maine Community College does not discriminate and is an equal opportunity/affirmative action employer. For more information, please call 207-755-5396 or email cmcchr@mainecc.edu.

Apply