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Call Center Operations Manager Jobs in Lewiston, ME

Confident Staff Solutions

Call Center Agent

Augusta, ME

$14.75 - $19.50/hr

Call Center Agent Confident Staff Solutions is a leading staffing and recruitment agency. We ... Proficient in computer skills and experience using CRM software * Flexibility to work various ...

Confident Staff Solutions

Call Center Agent

Augusta, ME

$14.75 - $19.50/hr

Call Center Agent Confident Staff Solutions is a leading staffing and recruitment agency. We ... Proficient in computer skills and experience using CRM software * Flexibility to work various ...

Serco

Call Center Rep - Temporary

Bath, ME · On-site

$16 - $20/hr

You will be a part of a large team supported by the Operations Manager. Our Ops Manager has over 20 ... As a Call Center Representative, you can expect to: * Receive inbound participant phone calls and ...

Camden National Bank

Banking Center Manager

Augusta, ME · On-site

Oversee risk management, compliance, and overall banking center operations. What We're Looking For We're seeking a proven banking professional who: * Has significant banking leadership experience ...

Camdennational

Banking Center Manager

Augusta, ME · On-site

Oversee risk management, compliance, and overall banking center operations. What We're Looking For We're seeking a proven banking professional who: * Has significant banking leadership experience ...

RXO

Manager Last Mile Operations

Auburn, ME · On-site

With cutting-edge technology at the center, we're revolutionizing the industry with our massive ... As a Last Mile Operations Manager at RXO, you'll have the opportunity to connect with customers ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Lewiston, ME

Call Center Operations Manager information

See Lewiston, ME salary details

$33K

$77.1K

$141.8K

How much do call center operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for call center operations manager in Lewiston, ME is $77,131.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $95,300.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What job categories do people searching Call Center Operations Manager jobs in Lewiston, ME look for? The top searched job categories for Call Center Operations Manager jobs in Lewiston, ME are:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Lewiston, ME as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $77,131 per year, or $37.1 per hour.

Call Center Agent

Confident Staff Solutions

Augusta, ME

$14.75 - $19.50/hr

Full-time

Re-posted 4 days ago

Job description

Call Center Agent

Confident Staff Solutions is a leading staffing and recruitment agency. We specialize in providing top-notch talent to businesses of all sizes, helping them achieve their goals and objectives. Our team is dedicated to connecting employers with the best candidates, and we are committed to providing exceptional service to both our clients and candidates.

Job Overview

We are currently seeking highly motivated and customer-focused Call Center Agents to join our growing team. As a Call Center Agent, you will be responsible for handling a high volume of inbound and outbound calls, providing excellent customer service, and resolving any issues or concerns that may arise.

Key Responsibilities

  • Answering a high volume of incoming calls and responding to customer inquiries in a timely and professional manner
  • Making outbound calls to follow up on customer inquiries, resolve issues, and provide updates
  • Providing exceptional customer service by actively listening to customers, understanding their needs, and addressing any concerns or complaints
  • Maintaining accurate and detailed records of all customer interactions and transactions
  • Collaborating with team members and other departments to ensure customer satisfaction and resolution of issues
  • Following company policies and procedures to ensure compliance and maintain customer confidentiality
  • Meeting and exceeding performance targets and goals set by the company
  • Continuously developing and improving product knowledge to better assist customers

Qualifications

  • High school diploma or equivalent
  • Previous experience in a call center or customer service role preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving and decision-making abilities
  • Ability to multitask and work in a fast-paced environment
  • Proficient in computer skills and experience using CRM software
  • Flexibility to work various shifts, including evenings and weekends
  • Must be legally authorized to work in the United States

Perks

  • 1099 Contractor
  • Make your own schedule
  • Paid Training

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