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Call Center Operations Manager Jobs in Lewiston, ME

ABB

Data Center COE Service Site Manager

Portland, ME · Remote

Site Operations Manager __ The Site Manager is the primary onsite leader responsible for executing ... Remote in the US #LI- Remote This role is contributing to the Electrification Service Data Center ...

Norway Bancorp

Customer Care Center Specialist

Norway, ME · On-site

$21/hr

Processes necessary documentation to send to deposit operations and loan servicing regarding ... One-year prior experience in customer service and/or call center preferred. * Top-notch written and ...

New

RXO

Supervisor Last Mile Operations

Auburn, ME · On-site

With cutting-edge technology at the center, we're revolutionizing the industry with our massive ... Manage inventory, including monitoring levels and performing merchandise reconciliation * Assist ...

RXO

Supervisor Last Mile Operations

Auburn, ME · On-site

With cutting-edge technology at the center, we're revolutionizing the industry with our massive ... Manage inventory, including monitoring levels and performing merchandise reconciliation * Assist ...

Camdennational

Banking Center Manager

Portland, ME

Oversees and directs activities of banking center staff to ensure banking center performance meets or exceeds goals - service, sales, financial and operations. * Leads service and sales management ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Lewiston, ME

Call Center Operations Manager information

See Lewiston, ME salary details

$33.2K

$77.7K

$142.9K

How much do call center operations manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for call center operations manager in Lewiston, ME is $77,723.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,400.00 and $96,000.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What job categories do people searching Call Center Operations Manager jobs in Lewiston, ME look for?

The top searched job categories for Call Center Operations Manager jobs in Lewiston, ME are:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Lewiston, ME as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $77,131 per year, or $37.1 per hour.

Data Center COE Service Site Manager

ABB

Portland, ME • Remote

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 28 days ago

ABB Group rating

7.8

Company rating: 7.8 out of 10

Based on 81 frontline employees who took The Breakroom Quiz

214th of 499 rated machine equipment manufacturers

Job description

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Site Operations Manager

__

The Site Manager is the primary onsite leader responsible for executing and coordinating startup, testing, and commissioning of medium and lowvoltage power delivery systems within missioncritical data centers. Working alongside the Project Manager, the Site Manager ensures safe, highquality, and schedulealigned delivery of all field execution activities.
This role is the primary onsite contact for the client, commissioning firms, contractors, and other site stakeholders, representing ABB with professionalism, technical expertise, and strong leadership.


The work model for the role is: Remote in the US

#LI- Remote
This role is contributing to the Electrification Service Data Center Services COE in the United States.

Key Responsibilities:OnSite Execution & Commissioning Leadership
  • Lead all onsite activities related to equipment startup, testing, installation, and commissioning in accordance with project scope, quality standards, schedule targets, and safety requirements.
  • Ensure work is executed in compliance with ABB procedures, customer standards, and the project's commissioning strategy.
  • Coordinate daily activities with the Project Manager to validate resource readiness, material availability, and milestone alignment.
Customer & Stakeholder Interface
  • Serve as the primary onsite representative for the client and all site stakeholders.
  • Maintain strong, professional relationships and communicate daily progress, issues, and risks.
  • Support customer meetings, walkdowns, and documentation reviews as required.
Site Planning & Coordination
  • Plan onsite activities, labor, equipment needs, commissioning sequences, and daily/weekly coordination routines.
  • Collaborate closely with the general contractor, electrical contractor, safety managers, and commissioning teams to ensure seamless integration of ABB work.
  • Manage site logistics, including receiving, handling, staging, and storage of ABBdelivered equipment.
HSE Leadership
  • Implement and uphold ABB's Health, Safety, and Environmental (HSE) standards on site.
  • Maintain a sitespecific safety plan and ensure all ABB and subcontractor personnel are trained and compliant.
  • Take immediate corrective action-including stopping work-if unsafe conditions arise.
Quality, Documentation & Reporting
  • Ensure accurate and timely completion of all field documentation, including test reports, startup checklists, redlines, field service reports, and punchlist updates.
  • Maintain uptodate drawings and documentation throughout the project.
  • Support quality audits, inspections, and customer acceptance processes.
Subcontractor & Vendor Oversight
  • Oversee ABBhired subcontractors, ensuring compliance with scope, safety, quality, and schedule expectations.
  • Resolve field issues, clarify scope questions, and coordinate multitrade work interfaces.
Cost, Schedule & Resource Management
  • Monitor site costs and provide updates to the Project Manager regarding projected final cost.
  • Track schedule progress, identify challenges early, and drive corrective actions when needed.
  • Manage onsite purchasing within established guidelines.
People Leadership
  • Ensure the site team is properly staffed, skilled, and supported.
  • Provide direction, coaching, and daily leadership to ABB field engineers, technicians, and support staff.
  • Coordinate local accommodations, site facilities, tooling, and workspaces for ABB personnel.
Required Qualifications
  • 10+ years of experience in electrical equipment field service, startup, testing, or commissioning, preferably with OEMmanufactured LV/MV/HV equipment.
  • Experience supporting data center construction or missioncritical electrical infrastructure projects.
  • Strong knowledge of commissioning processes, electrical protection systems, and power distribution equipment.
  • High school diploma required; advanced electrical or mechanical training preferred.
  • Ability to travel 75% throughout North America, often for extended durations.
  • Demonstrated ability to lead onsite operations in fastpaced, scheduledriven environments.
  • Familiarity with engineered solutions including modern digital protection systems and IEC 61850 environments preferred
What's In It for You
Accelerate Your Career Path
This role sits at the heart of ABB's Data Center Services strategy. Success here opens doors into project management, commissioning leadership, operations management, and specialized technical roles across the organization.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $100,500 and $160,800 annually and is eligible for a short-term incentive plan/annual bonus.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

  • Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
  • Choice between two dental plan options: Core and Core Plus
  • Vision benefit
  • Company paid life insurance (2X base pay)
  • Company paid AD&D (1X base pay)
  • Voluntary life and AD&D - 100% employee paid up to maximums
  • Short Term Disability - up to 26 weeks - Company paid
  • Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
  • Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
  • Parental Leave - up to 6 weeks
  • Employee Assistance Program
  • Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
  • Employee discount program

Retirement

  • 401k Savings Plan with Company Contributions
  • Employee Stock Acquisition Plan (ESAP)

Time off

  • ABB provides 11 paid holidays.
  • Salaried exempt positions are provided vacation under a permissive time away policy.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

Employment Type: FULL_TIME

What ABB Group employees say

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Hours and flexibility

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About ABB Group

Sourced by ZipRecruiter

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

Industry

Technology, communication and media

Company size

10,000+ Employees

Headquarters location

Cary, NC, US

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