ZipRecruiter

Log In

1

Call Center Operations Manager Jobs in Jackson, MS

Amazon

Sr. Operations Manager

Canton, MS · On-site

The Sr. Operations Manager is also responsible for building and maintaining positive employee relations and developing leadership strength within the Fulfillment Center (FC). This position requires a ...

Amazon

Sr. Operations Manager

Canton, MS · On-site

The Sr. Operations Manager is also responsible for building and maintaining positive employee relations and developing leadership strength within the Fulfillment Center (FC). This position requires a ...

Amazon

Sr. Operations Manager

Canton, MS · On-site

The Sr. Operations Manager is also responsible for building and maintaining positive employee relations and developing leadership strength within the Fulfillment Center (FC). This position requires a ...

Amazon

Data Center Technician

Canton, MS · On-site

Data Center Technician position involves in-depth hardware and network diagnostics followed by ... operations managers, and other vital roles. You'll collaborate with people across AWS to help us ...

Amazon

Data Center Technician

Canton, MS

Data Center Technician position involves in-depth hardware and network diagnostics followed by ... operations managers, and other vital roles. You'll collaborate with people across AWS to help us ...

Amazon

Data Center Technician

Canton, MS · On-site

Data Center Technician position involves in-depth hardware and network diagnostics followed by ... operations managers, and other vital roles. You'll collaborate with people across AWS to help us ...

Amazon

Sr. Operations Manager, NACF PMO

Canton, MS · On-site

The Sr. Operations Manager is also responsible for building and maintaining positive employee relations and developing leadership strength within the Fulfillment Center (FC). This position requires a ...

Amazon

Data Center Technician

Canton, MS

Data Center Technicians should be willing to work both independently and with a team. Work ... operations managers, and other vital roles. You'll collaborate with people across AWS to help us ...

Amazon

Data Center Technician

Canton, MS · On-site

Data Center Technicians should be willing to work both independently and with a team. Work ... operations managers, and other vital roles. You'll collaborate with people across AWS to help us ...

Amazon

Data Center Technician

Canton, MS · On-site

Data Center Technicians should be willing to work both independently and with a team. Work ... operations managers, and other vital roles. You'll collaborate with people across AWS to help us ...

previous page

Showing results 41-60

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Jackson, MS

Call Center Operations Manager information

See Jackson, MS salary details

$27.4K

$64.2K

$118.1K

How much do call center operations manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for call center operations manager in Jackson, MS is $64,213.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,700.00 and $79,300.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are popular job titles related to Call Center Operations Manager jobs in Jackson, MS? For Call Center Operations Manager jobs in Jackson, MS, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Jackson, MS look for? The top searched job categories for Call Center Operations Manager jobs in Jackson, MS are:
What cities near Jackson, MS are hiring for Call Center Operations Manager jobs? Cities near Jackson, MS with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Jackson, MS as of August 2026, with employment types broken down into 85% Full Time, 11% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $64,213 per year, or $30.9 per hour.

Student Center Coordinator

Jackson State University

Jackson, MS • On-site

Other

Re-posted 18 days ago

Job description

Student Center Coordinator

The Student Center Operations at Jackson State University is accepting applications for the Student Center Coordinator position. The Student Center Coordinator plays a critical role in supporting the planning, coordination, and execution of programs and events within the Student Center and associated campus spaces. This position ensures high-quality service delivery, operational efficiency, and an exceptional experience for students, campus partners, and external clients. The SCO Coordinator will work closely with internal departments, vendors, and stakeholders to manage event logistics, oversee facility usage and contribute to the overall vibrancy of campus life.

Examples of Duties

Event Coordination & Program Management (Student Center Operations Purview Only)

• Coordinate and execute events, programs, and activities within the Student Center and designated campus spaces.

• Collaborate with campus partners and external clients to ensure successful event planning and delivery.

• Assist with event setup, breakdown, and on-site management, including troubleshooting and real-time problem-solving.

• Develop event layouts, logistics plans, and timelines to support seamless execution.

Operations & Facility Support (Student Center Operations Purview Only)

• Support daily operations of the Student Center, ensuring spaces are prepared and maintained for scheduled use.

• Monitor facility usage and ensure compliance with university policies and procedures.

• Assist with managing reservations and coordinating event schedules through designated systems.

• Provide hands-on support with room setups, equipment, and general facility readiness.

Customer Service & Stakeholder Engagement (Student Center Operations Purview Only)

• Deliver high-level customer service to students, faculty, staff, and external partners.

• Serve as a point of contact for event-related inquiries and support needs.

• Build and maintain positive relationships with campus partners and vendors.

• Ensure a welcoming, inclusive, and professional environment within the Student Center.

Vendor & Financial Coordination (Student Center Operations Purview Only)

• Coordinate with vendors to support event needs, including logistics and service delivery.

• Assist with tracking event-related expenses and supporting financial processes.

• Ensure proper documentation and adherence to institutional guidelines.

Typical Qualifications

Preferred Qualifications (Student Center Operations Purview Only)

• Experience working within a University Student Center, Student Union, or similar environment is preferred.

• Familiarity with Event Management Systems (e.g., TripleSeat or similar platforms).

• Experience with vendor coordination and financial or budget-related processes.

Core Competencies (Student Center Operations Purview Only)

• Strong operational leadership and sound decision-making.

• Effective event coordination and logistics management.

• Exceptional customer service and stakeholder engagement.

• Technical proficiency, including audiovisual (AV) systems.

• Strong problem-solving skills and adaptability in dynamic environments.

• High attention to detail with a commitment to executional excellence.

Work Environment & Expectations (Student Center Operations Purview Only)

• Position is based within the Student Center and associated campus facilities.

• Requires availability during evenings and weekends based on event schedules.

• Hands-on role involving physical setup, movement throughout facilities, and active event support.

• Fast-paced, team-oriented environment requiring flexibility and responsiveness.

Supplemental Information

Why Join Student Center Operations (Student Center Operations Purview Only)

This role offers the opportunity to be at the center of campus life, contributing to impactful programs and experiences that engage the University community. The Student Center Coordinator will play a vital role in shaping student experiences while developing valuable skills in event management, operations, and leadership.

Apply