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Call Center Operations Manager Jobs in Jackson, MS

Amazon

Data Center Operations Tech IV

Canton, MS

Data Center Technician position involves in-depth hardware and network diagnostics followed by ... operations managers, and other vital roles. You'll collaborate with people across AWS to help us ...

Amazon

Data Center Operations Tech IV

Canton, MS · On-site

Data Center Technician position involves in-depth hardware and network diagnostics followed by ... operations managers, and other vital roles. You'll collaborate with people across AWS to help us ...

Amazon

Data Center Operations Tech IV

Canton, MS · On-site

Data Center Technician position involves in-depth hardware and network diagnostics followed by ... operations managers, and other vital roles. You'll collaborate with people across AWS to help us ...

Amazon

Data Center Operations Tech IV

Canton, MS · On-site

Data Center Technician position involves in-depth hardware and network diagnostics followed by ... operations managers, and other vital roles. You'll collaborate with people across AWS to help us ...

Amazon

Data Center Operations Tech IV

Canton, MS · On-site

Data Center Technician position involves in-depth hardware and network diagnostics followed by ... operations managers, and other vital roles. You'll collaborate with people across AWS to help us ...

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Showing results 21-40

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Jackson, MS

Call Center Operations Manager information

See Jackson, MS salary details

$27.4K

$64.2K

$118.1K

How much do call center operations manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for call center operations manager in Jackson, MS is $64,213.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,700.00 and $79,300.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are popular job titles related to Call Center Operations Manager jobs in Jackson, MS? For Call Center Operations Manager jobs in Jackson, MS, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Jackson, MS look for? The top searched job categories for Call Center Operations Manager jobs in Jackson, MS are:
What cities near Jackson, MS are hiring for Call Center Operations Manager jobs? Cities near Jackson, MS with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Jackson, MS as of August 2026, with employment types broken down into 85% Full Time, 11% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $64,213 per year, or $30.9 per hour.

Call Center Representative - Jackson, MS (Onsite)

Gainwell Technologies LLC

Jackson, MS • On-site

$27K - $38K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Gainwell Technologies rating

7.8

Company rating: 7.8 out of 10

Based on 80 frontline employees who took The Breakroom Quiz

136th of 242 rated software companies

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

As a Call Center Representative - Jackson, MS (Onsite) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission
  • Respond to inbound calls from providers and members regarding Medicaid and healthcare inquiries.
  • Serve as the first tier of support for web portal navigation, including login and password assistance.
  • De-escalate situations with dissatisfied callers, providing empathetic and effective support.
  • Handle complex tasks and assignments independently within defined processes.
  • Utilize information systems, including internal databases, Medicaid websites, and knowledge management tools, to provide accurate information.
  • Document all calls promptly and accurately.
  • Prioritize and resolve most inquiries and issues independently, escalating more complex matters as needed.
  • Stay informed about updates and changes to Medicaid and healthcare policies.
  • Adhere to call quality standards to deliver an exceptional provider experience.
  • Manage call handling times to help the team meet service level goals.
  • Comply with contract requirements, business rules, and relevant legal and industry regulations.
  • Perform other duties as assigned.
What we're looking for
  • High school diploma or GED equivalent required; an associate or bachelor's degree is preferred
  • Minimum of three years of customer service experience
  • Proven experience collaborating with internal departments and personnel
  • Familiarity with operating fax machines, telephone systems, and computer software applications
What you should expect in this role
  • This position is onsite in Jackson, MS.
  • The work schedule is Monday through Friday, 8:00 AM to 5:00 PM CST.
  • Training is approximately 3 weeks.
  • Assessment Requirement: Candidates will be required to complete a skills and competency assessment before advancing to the next stage of the selection process
  • Video cameras must be used during all interviews, as well as during the initial week of orientation.

Employee Benefits & Perks:

  • Health benefits (medical, dental, and vision) begin on Day 1 of employment.
  • 401(k) with company match and additional benefits become available within the first few months.
  • Employees can take advantage of the flexible vacation policy after 90 days of employment. Any exceptions require manager approval before the employee's start date at Gainwell.
  • Career growth and advancement opportunities are encouraged and supported.
  • A company-provided computer is supplied for work use.

        The deadline to submit applications for this posting is August 31, 2026. 

        #LI-ONSITE  #LI-PP1  #LI-CM1

The pay range for this position is $27,200.00 - $38,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

What Gainwell Technologies employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

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