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Call Center Operations Manager Jobs in Jackson, MI

Driveline

Master Merchandiser

Stockbridge, MI · On-site

$14.73/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Driveline

Flex Merchandiser

Hillsdale, MI · On-site

$14.73/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Driveline

Flex Merchandiser

Marshall, MI · On-site

$14.73/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Driveline

Flex Merchandiser

Charlotte, MI · On-site

$14.73/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Driveline

Flex Merchandiser

Jackson, MI · On-site

$14.73/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Driveline

Flex Merchandiser

Leslie, MI · On-site

$14.73/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Driveline

Flex Merchandiser

Somerset, MI · On-site

$14.73/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Driveline

Flex Merchandiser

Eaton Rapids, MI · On-site

$14.73/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Driveline

Flex Merchandiser

Cement City, MI · On-site

$14.73/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Driveline

Flex Merchandiser

Albion, MI · On-site

$14.73/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Driveline

Flex Merchandiser

Concord, MI · On-site

$14.73/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Livingston County

911 Emergency Dispatcher

Howell, MI · On-site

$23.99 - $30.98/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... operation. Under the general supervision of the Dispatch Supervisor or other management staff ... call center, fire service, ambulance service, law enforcement, hospital or military - OR-

Livingston County

911 Emergency Dispatcher

Howell, MI

$30.98/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... operation. Under the general supervision of the Dispatch Supervisor or other management staff ... call center, fire service, ambulance service, law enforcement, hospital or military - OR-

Livingston County

911 Emergency Dispatcher

Howell, MI · On-site

$23.99 - $30.98/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... operation. Under the general supervision of the Dispatch Supervisor or other management staff ... call center, fire service, ambulance service, law enforcement, hospital or military - OR-Completion ...

Rent-A-Center

Account Manager

Jackson, MI

$14.45 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... operational guidelines Qualifications High school diploma or equivalent At least 18 years of age ... A-Center is an equal opportunity employer committed to ensure that all employment decisions are ...

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Showing results 41-60

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Jackson, MI

Call Center Operations Manager information

See Jackson, MI salary details

$28.7K

$67K

$123.3K

How much do call center operations manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for call center operations manager in Jackson, MI is $67,041.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,800.00 and $82,800.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What job categories do people searching Call Center Operations Manager jobs in Jackson, MI look for?

The top searched job categories for Call Center Operations Manager jobs in Jackson, MI are:

What cities near Jackson, MI are hiring for Call Center Operations Manager jobs?

Cities near Jackson, MI with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Jackson, MI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $67,041 per year, or $32.2 per hour.

Assoc Merchant Operations Controller

Consumers Energy

Jackson, MI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Consumers Energy rating

8.3

Company rating: 8.3 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

23rd of 53 rated energy and utility

Job description

Consumers Energy is Michigan's largest energy provider, providing natural gas and/or electricity to 6.8 million of the state's 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.
This position is not eligible for immigration sponsorship, e.g., H-1B, TN, etc. Please do not apply if you will need immigration sponsorship for a work visa now or in the future, including sponsorship for H-1B, TN, etc., now or in the future. We are unable to hire individuals with CPT, OPT, or STEM OPT for this position as the position is not eligible for participation in the H-1B lottery program and is not eligible for current or future immigration sponsorship for a work visa.
Location: This position is onsite at Parnall located in Jackson, MI. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify).
General Summary of Job Responsibilities
The Associate Merchant Operations Controller directs Consumers Energy resources to fulfill the company's operational and regulatory obligations while maximizing the value and performance of generation assets. Working a 24/7 rotating shift schedule, this position is responsible for real-time adjustments to generation resource plans and ensuring compliance with all applicable NERC and regulatory requirements.
The Associate Merchant Operations Controller also supports the evaluation of operational decisions related to scheduled outages and generation unit performance, both of which have significant financial impacts on energy and capacity markets. This position serves as the Balancing Authority for Consumers Energy Electric Supply and is authorized to take all necessary actions to ensure the reliable and economic operation of the Bulk Electric System, including implementing firm load shedding when required. NERC certification is required for this role.
Essential Duties and Responsibilities
  • Monitor, react to, and adjust energy sourcing plans based on changing system conditions and market dynamics.
  • Ensure compliance with all applicable NERC standards and regulatory requirements.
  • Make complex operational and financial decisions during assigned shifts with moderate guidance.
  • Manage real-time requests, alarms, and operational issues related to intermittent generation resources.
  • Support the Company's response to emergency situations and associated NERC standards, including EOP-004, EOP-008, and EOP-011.
  • Perform other duties as assigned.

Knowledge/Skills/Abilities
  • In-depth knowledge of real-time operational systems, including SCADA, OSI, PCI, OATI, and CROW.
  • Strong understanding of utility and MISO market practices, processes, and procedures.
  • Ability to effectively communicate and collaborate with internal and external stakeholders, providing and receiving moderately complex to complex information.
  • Strong analytical, critical thinking, and problem-solving skills, with the ability to evaluate and resolve complex operational challenges.

Education/Experience
  • Bachelor's degree in a technical or business-related field
    • [OR] Associate's degree in a technical or business-related field and two (2) or more years of experience working at or interacting with generating facilities, including:
      • Ability to analyze and evaluate economic situations
      • Experience interfacing with the MISO market
      • Experience working in a control room or dispatch center environment
      • Proficiency with Microsoft Office applications and database management
    • [OR] High school diploma or GED and four (4) or more years of experience working at or interacting with generating facilities, including:
      • Ability to analyze and evaluate economic situations
      • Experience interfacing with the MISO market
      • Experience working in a control room or dispatch center environment
      • Proficiency with Microsoft Office applications and database management

Certifications
  • NERC Certification is required and must be obtained within one (1) year of hire.

Why should you join our team?
At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.
What we offer:
  • Competitive compensation packages
  • Medical, Dental and Vision
  • 401k with company match
  • Paid parental leave
  • Up to 13 paid Holidays
  • Paid time off
  • Educational Assistance Program

Diversity, Equity & Inclusion:
We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don't discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY (Different Generations), capable (Different Abilities), Interfaith, People Planet Partners, and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.

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