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Call Center Operations Manager Jobs in Jackson, MI

NOVARES

Painting Line Setter

Howell, MI · On-site

  • Medical

  • Dental

  • Vision

  • PTO

About the Role We're looking for a reliable and detailoriented Paint Line Setter to support our automated paint line operations. In this role, you'll be responsible for changing part racks on the ...

Walgreens

Emerging Store Manager

Jackson, MI · On-site

Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center. * Complies with all company policies and procedures, manages operations of assigned ...

Walgreens

Emerging Store Manager

Jackson, MI · On-site

Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center. * Complies with all company policies and procedures, manages operations of assigned ...

Aspen Dental

Dental Office Manager

Jackson, MI · On-site

$60K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

When you join our team as a Dental Office Manager , which at Aspen Dental we call an Operations Manager, you will have the opportunity to give back to communities and positively affect patients ...

Aspen Dental

Dental Office Manager

Jackson, MI · On-site

$60K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

When you join our team as a Dental Office Manager , which at Aspen Dental we call an Operations Manager, you will have the opportunity to give back to communities and positively affect patients ...

Aspen Dental

Dental Office Manager

Jackson, MI · On-site

$60K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

When you join our team as a Dental Office Manager , which at Aspen Dental we call an Operations Manager, you will have the opportunity to give back to communities and positively affect patients ...

The Boyd Group

Collision General Manager

Jackson, MI · On-site

$90K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The General Manager plans and implements the daily operations of the Collision Center to ensure that overall KPI's and insurance metrics are met. They are responsible to coach and empower each team ...

Gerber Collision & Glass

Collision General Manager

Jackson, MI · On-site

$9.0K/mo

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The General Manager plans and implements the daily operations of the Collision Center to ensure that overall KPI's and insurance metrics are met. They are responsible to coach and empower each team ...

The Boyd Group

Collision General Manager

Jackson, MI · On-site

$9.0K/mo

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The General Manager plans and implements the daily operations of the Collision Center to ensure that overall KPI's and insurance metrics are met. They are responsible to coach and empower each team ...

The Boyd Group

Collision General Manager

Jackson, MI · On-site

$90K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The General Manager plans and implements the daily operations of the Collision Center to ensure that overall KPI's and insurance metrics are met. They are responsible to coach and empower each team ...

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Showing results 21-40

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Jackson, MI

Call Center Operations Manager information

See Jackson, MI salary details

$28.7K

$67K

$123.3K

How much do call center operations manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for call center operations manager in Jackson, MI is $67,041.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,800.00 and $82,800.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What job categories do people searching Call Center Operations Manager jobs in Jackson, MI look for?

The top searched job categories for Call Center Operations Manager jobs in Jackson, MI are:

What cities near Jackson, MI are hiring for Call Center Operations Manager jobs?

Cities near Jackson, MI with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Jackson, MI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $67,041 per year, or $32.2 per hour.

Automotive Business Development Coordinator

Jim Winter Buick GMC Cadillac, Inc.

Jackson, MI • On-site

$42K - $50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Are you a proactive, outgoing, empathetic, and intuitive individual? Do you enjoy creating positive experiences and resolving challenging situations for others? Are you a natural collaborator, fostering cooperation among your friends and colleagues?


If you answered “yes” to these questions, you may be an excellent fit for the role of Business Development Coordinator.


At Jim Winter Automotive Group, we are dedicated to making our customer service exceptional. We believe that outstanding service begins with our most valuable asset – our employees. As a well-established, family-owned business, we are searching for team members who are eager to assist our guests with a friendly and welcoming attitude, primarily over the phone.


We are currently seeking a Business Development Coordinator to engage with customers through phone, email, and instant messaging. In this role, you will work on leads from potential customers, schedule appointments with Sales Advisors to help enhance their automotive experience, and maintain ongoing communication with returning clients. Your work will involve gathering relevant information, following up on leads promptly, and providing excellent customer service within an office environment.


Responsibilities

  • Manage incoming and outgoing phone calls and emails with professionalism and efficiency.
  • Work within our dealership’s call center to handle customer interactions, including follow-ups, lead generation, and service support.
  • Conduct follow-up calls with prospects to set appointments for sales or service, while assessing customer satisfaction levels.
  • Respond to customer inquiries received through the internet via both email and phone communications.
  • Schedule appointments and reschedule no-show customers to maximize engagement.
  • Contact customers according to individualized schedules based on their specific needs.
  • Proactively follow up with existing and potential customers to generate and confirm appointment attendance.
  • Ensure that follow-up efforts result in customers visiting the dealership.
  • Demonstrate ethical behavior, uphold the highest standards of customer satisfaction, and maintain honesty in all customer interactions.

Requirements

  • Ability to efficiently handle a high volume of inbound and outbound service calls, respond to internet leads, and manage call lists.
  • A solid understanding of automotive service department operations.
  • Strong organizational skills to effectively manage tasks and customer relationships.

Benefits

  • Competitive salary ranging from $42,000 to $50,000 per year.
  • Opportunity to work in a supportive, family-owned environment.
  • Meaningful role contributing to excellent customer experiences in the automotive industry.

About the Company

Jim Winter Automotive Group is a proud family-owned business based in Jackson, MI, committed to delivering outstanding automotive service to our community. We believe our employees are our greatest resource and strive to cultivate a positive, teamwork-oriented work environment where every team member can grow and succeed.

Next Steps

  • Submit your resume through this job posting portal.
  • Set aside 10-15 uninterrupted minutes to complete our pre-interview survey. Please note, you may need to copy the link below into a browser (preferably on a PC or tablet):  https://go.cultureindex.com/p/kDhqUj2ADllnxPar
  • We'll be in touch shortly after receiving the resume and completed survey

Required Qualifications

  • Ability to handle a high volume of inbound and outbound service calls and respond to internet leads efficiently.
  • Solid understanding of automotive service department operations.
  • Strong organizational skills to effectively manage tasks and customer relationships.

Preferred Qualifications

  • 1+ years of experience in automotive customer service.